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Alert Communications Reviews 1

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TrustScore 3 out of 5

3.2

Telephone Answering Service
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Company details

  1. Telephone Answering Service

Written by the company

Alert Communication connects clients and legal teams by providing high-quality call answering services. With 24/7/365 coverage to businesses across the United States, we can maximize your return on investment. Our virtual receptionists are trained in legal answering services and provide unmatched support. We integrate directly with your existing software such as Salesforce, Zapier, Clio, CaseFox, AbacusNext and more. With our client intake services in both English and Spanish, we answer calls within three rings and offer online chat and text. We can track all this data to analyze trends so you can see when and how your customers are contacting you. With confidential, real-time answering services, you identify opportunities and increase conversion rates. Work with experts on our team for fast onboarding and around-the-clock answering services. Our team provides backend support, streamlines intake and maximizes opportunities. Learn more today.

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Subpar Answering Service and Awful Customer Service

Their staff turnover makes it hard for any of the operators to learn anything about the companies they are answering calls for or care about doing a good job. They mispronounce our business name, regularly fail to "push 1 to accept the call" leading it to go to voicemail, and follow the script so strictly the conversation makes no sense and it's clear they aren't listening and just going through the motions. The support staff are even worse, they don't respond to calls, take forever to answer emails, and then only answer a portion of the outstanding questions. They keep raising the prices with no notice and while it is becoming more expensive, the service is drastically decreasing.

3 April 2023
Unprompted review

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