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Alder Reviews 

1,248
•
TrustScore 2 out of 5

2.0

Security System Supplier
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Rated 5 out of 5 stars

Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for... See more

Rated 1 out of 5 stars

It started 2 years ago with installation. Board holes all over my home, broke the phone and electrical service, and the camera stopped working after they left. Finally got service tec and he said... See more

Rated 1 out of 5 stars

I have been a valued customer with Alder security since 2019, never missed or late on any payment. When I decided to cancel my contract, because I was moving, I was treated horribly. I could not speak... See more

Company replied

Rated 1 out of 5 stars

Alder security is a rip off. I called a month ago and requested the monthly monitoring to de disconnected. The sales rep did not tell me that I needed to sign a cancellation form. I received an invoic... See more

Company details

  1. Security System Supplier
  2. also in
  3. Furniture Store
  4. Security Equipment Store
  5. Security Service
  6. Security System Installer

Written by the company

Alder's mission is to provide the very best in home security, home automation, and medical alert services. Every day we help thousands of people keep their homes and families safe from burglary, fire, flood, and medical emergencies. Call us today for a quote on the easiest, most affordable security service in the industry! 801-447-5518

Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

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No recent history of asking for reviews

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2.0

All reviews

(1,248)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

3 November 2021
Unprompted review
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Reply from Alder

Thank you so much Rickie for taking the time to leave this excellent review. We really appreciate your feedback. Please let us know what we can do for you in the future.

Rated 1 out of 5 stars

The doorbell Camera is a JOKE.

The doorbell Camera is a JOKE.
They did away with their 2GIG SYSTEM and have their own junky system now. The other system was much better.
They have their own app now and its non usable. It is still in a BETA mode. It gives you NO motion activity on your doorbell like the 2 GIG SYSTEM did.
You dont know when someone is at your door because it doesnt alert you!
And they hype their doorbell camera up on the sales call. They claim you can move your phone around and it will give you a larger viewing area. (LIE) They say its a 5 G system, thats a lie. This is my second go round with Alder and I wish I had NEVER SIGNED with them again.
DO NOT BELIEVE WHAT ALDER TELLS YOU.
I wish there was a class action lawsuit just to get me out of their contract. And I will continue to alert future customers about the failures of Alder.

31 October 2021
Unprompted review
Alder logo

Reply from Alder

Mark, thank you for bringing this to our attention. We’re sorry you had a bad experience. I'd like to look into this issue. Could you please email us at customeradvocacy@alder.com so I can personally help with this issue. Please include your account number, first and last name associated with the account, and put attention: Somaly so that I can follow up with you personally

Rated 1 out of 5 stars

I really wanted to give 0 stars

I really wanted to give 0 stars. I received my systems in July never got it to work, was told I needed a new transformer and would receive one in 7 days. I called Alder for 8 weeks and never received the transformer. I finally sent system back. I would call and got the worst customer service ever. I would ask for a manager and would be put on hold for 15 minutes or longer and then hung up on. I sent an email and never got a response. I was billed 39.99 twice for a system that never worked.

27 October 2021
Unprompted review
Alder logo

Reply from Alder

Sandra, thank you for bringing this to our attention. We’re sorry you had a bad experience. I'd like to look into this issue. Could you please email us at customeradvocacy@alder.com so I can personally help with this issue. Please include your account number, first and last name associated with the account, and put attention: Somaly so that I can follow up with you personally

Rated 5 out of 5 stars

Good job

It was quick and to the point. Everything sounded effective. I probably needed a little more info but overall good job. Can't wait to get it running!

20 October 2021
Unprompted review
Alder logo

Reply from Alder

Thank you so much Duane for taking the time to leave this excellent review. We really appreciate your feedback. Please let us know what we can do for you in the future.

Rated 1 out of 5 stars

Bad Bad Bad Customer Service

Feeling the need to update the rating again. After such a wonderful experience with my I initial encounter with Alder, it’s all gone to hell in a hand basket. They are brushing me off and won’t return my calls and discuss the issues with me. Shame on them!

19 October 2021
Unprompted review
Rated 5 out of 5 stars

Davis - Excellent Customer Service

Davis provided excellent customer service!!! He was extremely patient, professional, and guided me through everything I asked about!
Davis uses an iphone which was very helpful to go through setting up the app and changing my password.

16 October 2021
Unprompted review
Rated 5 out of 5 stars

Love The Customer Service

Kadija and the rest of the team was great at helping me today with what I needed to get done. Very customer friendly, great energy and customer service. Thank you Kadija and team

15 October 2021
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Service

Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for a glass break and a motion sensor since we didn’t realize 4 of our windows do not open. He was awesome with great Customer Service!!!

6 October 2021
Unprompted review

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