I'm a very happy user of almost 20 years - having made photobooks & canvas prints. Great product, easy to use with lots of guidance. Australian company. Online & phone support if required very res... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used them many times, quality is good. If a little on the pricey side you definitely get what you pay for. Album interface is easy to use and upload speeds are actually improved on previous years... See more
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I've made many albums with Albumworks and enjoy the process. The service is prompt and the product quality good. I enjoy sharing the albums on line with friends and family. The cost can be daunting fo... See more
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I've been using Albumworks for many years and have never had a problem with any of their products. All have been top quality and delivered in a timely manner. Their program is easy to use and has exce... See more
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Company details
About albumworks
Written by the company
We began in 2006 as a little company with a passion for making beautiful Photo Books. Since then we have grown to be one of the biggest and most loved Photo Book companies in Australia. We believe that every page of your story should be treated with utmost care, and captured in the highest quality.
With a highly trained, local Customer Service team here to help you every step of the way, making a Photo Book has never been so easy.
Quality Guarantee
If you’re not 100% happy with your product, we promise to do everything we can to help!
All albumworks products come with our very own seal of Guaranteed Quality.
If there is a reason you’re not 100% happy with your product, please get in touch with our friendly customer service team. We promise do everything we can to help. We’re proud of our products and we know you’ll love them.
Contact info
Level 2, 696 Bourke St, 3000, Melbourne, Australia
- 1300 553 448
- service@albumworks.com.au
- albumworks.com.au
4.9
Excellent
7K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Original book damaged in transit.
Original book damaged in transit.
Excellent service to replace book without any hassle and in a very prompt way.
Great service as well as excellent quality.
2 April 2026
Reply from albumworks
Hi Roger,
Thank you for your feedback! We're glad we could quickly replace your album and that you're happy with the quality and service.
A beautiful book yet again
A beautiful book yet again, my grand daughter’s 2nd birthday, she now has a lifetime memory of.
Excellent service, quick delivery.
17 March 2026
Reply from albumworks
Thank you, Michelle, for your wonderful review.
I hope your granddaughter cherishes her book for years to come.
albumworks
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A gifted album for my parent’s wedding…
A gifted album for my parent’s wedding anniversary from a recent family photography session - the quality was great, the whole process easy to follow and customer service was good too. My first time using Albumworks, I’ll be ordering again.
16 March 2026
Reply from albumworks
Hi Melissa,
We are pleased to hear the whole process was easy and that you love the service and quality of your album.
Premium Quality Classic Photo Book - never disappoints!
I ordered a 11 x 8.5" Classic Photo Book (hard cover). I love the flexibility to use the various page layout templates so no 2 pages are exactly the same. The Hi-Colour printing & Photo Lustre paper has a premium finish which never disappoints. The turn-around from order to delivery is super fast even when sending overseas (6 days- impressive!!). Thank you again, albumworks!
12 March 2026
Reply from albumworks
Thank you, Susan, for your glowing review of your latest Photo book both with creation, production and delivery.
We are thrilled you love the process, and your Photo book has turned out amazing.
We look forward to many more photo books from you in the near future.
albumworks
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Best look-feel for little readers
The thick card paper makes Albumworks books brilliant for little grandchildren. The two year old loves looking at herself daily. She excitedly points out all the family and friends. The layflat A4 design with 120 pages is perfect size. I now want to “write” more with easily readable words so she can start real reading from her favourite book.
28 March 2026
Reply from albumworks
Hi Margaret,
Thank you for your lovely feedback! We're so glad the album is being enjoyed and is perfect for your granddaughter. We look forward to helping you with your next project.
Album works were very helpful when I…
Album works were very helpful when I made my photo book recently.
12 March 2026
Reply from albumworks
HI Alice,
Thank you for your wonderful review.
Easy to use and very flexible
The process for making the album is clear and easy to follow. I like the variety of templates and different styles - I dont usually need to make up my own layout. However when I do that is also easy to do.
The delivery is prompt and the product is very nice to handle and look at.
13 March 2026
Reply from albumworks
Hi Maxine,
Thank you for your amazing review! We're glad you found the process easy and are happy with the page style options. We can't wait to hear from you again soon.
Feedback
For, photo books take a long time to put together (they have been of the first 21 years of my son's lives). All the way along the process I have found the response to the help function quick and informative. After ordering the books arrive very promptly - within a week - and the photos are crisp and in scale. I would recommend Album works to anyone putting together a book of memories.
10 March 2026
Reply from albumworks
Hi Karen,
Thank you for your feedback! We're glad you found the support helpful and are happy with the quality and fast delivery.
Let us know if we can do anything better to improve your rating.
Reply from albumworks
Hi Debra,
Thank you so much for the wonderful review.
6th Birthday Present
This was our ninth photo book from albumworks and the quality has not diminished over that time.
From memory the item was delivered ahead of time which was a pleasant surprise.
As it was a photo book of our granddaughters first 6 years, she and her parents absolutely loved it.
Although not surprising, it is still a disappointment that the printing was done off-shore from memory Singapore.
Overall, I do recommend albumworks.
5 March 2026
Reply from albumworks
Hi,
Thank you for your continued support! We're glad you're happy with the quality and delivery, and that the album was so well received by your granddaughter.
Such an easy program to use and once…
Such an easy program to use and once uploaded a very quick delivery of a quality item
4 March 2026
Reply from albumworks
Hi Sandra,
Thank you for the lovely review. We look forward to hearing from you again soon.
Communication is outstanding and the…
Communication is outstanding and the quality of the photo album produced was fantastic!
3 March 2026
Reply from albumworks
Hi,
Thank you so much for the lovely review regarding our communication and quality.
Quality is not as good as other books I…
Quality is not as good as other books I have made. The pages from the side are wavy. Looks like they have been wet I paid for a top quality product and feel I did not get what I paid for. , Sorry but would not be using this product again
13 March 2026
Reply from albumworks
Hi Cindy,
I'm sorry to hear your album arrived with wavy pages. This is not very common. I will contact you privately to discuss the matter further.
Reply from albumworks
Hi Peter,
Thank you for the great review.
Albumworks program is easy to use.
I love this company; the photo books always turn out amazing. The staff are helpful, patient and quick to reply to any quires. Books are received in a very short time.
All my holidays and special occasions are completed with a book. Friends and family love to share my experiences.
14 January 2026
Reply from albumworks
Hi Paula,
Thank you for your kind words! We're glad you and your friends love your albums and that you find our team helpful. Looking forward to hearing from you again soon.
I have made between 40 and 50…
I have made between 40 and 50 photobooks with Album Works over the past decade or more. The albums are of high quality. Support staff are very good when you phone with a bit of a problem.
26 February 2026
Reply from albumworks
Hi Rod and Linda,
Thank you both for your amazing loyalty! We're glad you're happy with the quality and our support team.
I have used your product many times for…
I have used your product many times for over 15 years. Always found it to be of high quality and your service team very responsive.
There was a problem with the binding of my last order and this was replaced quickly at no cost to me.
Thank you.
26 February 2026
Reply from albumworks
Hi Sheryn,
Thank you for your continued support over the years! We're glad you're happy with the quality and service, and that we could quickly resolve your recent issue.
Excellent support and best quality products
Excellent information provided on the website about the products and how to resolve issues if you get stumpt. The support from the office was prompt when needed. The publishing and delivery times are so quick. The product is of the highest quality.
I've produced about 10 photobooks. The quality has always been excellent. The only thing that could be improved would be a spell checker for text.
27 March 2026
Reply from albumworks
Hi Jason,
Thank you for your feedback! We're glad you're happy with the quality, speed, and support. We appreciate the suggestion about a spell checker too.
Professional and good service
The ease to create the product and communication in regards to production and delivery
6 March 2026
Reply from albumworks
Hi Jackie,
Thank you for your feedback! We're glad you found the creation process easy and the communication clear.
I am very happy with the albums and now…
I am very happy with the albums and now with third book getting more experience with planning them.
Love the Australian contact when necessary also the speed you have the books back to us. Thank you
4 March 2026
Reply from albumworks
Hi Tracey,
Thank you for your feedback! We're glad you're enjoying your albums and appreciate the local support team and fast delivery.
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