Albatross Tours Reviews 

980
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the tour guides, managers, and drivers for their extensive knowledge, helpfulness, and professional demeanor, often going above and beyond. Many appreciate the well-planned itineraries, offering a good balance of sightseeing, unique experiences, and longer stays in various locations. The overall organization and quality of tours, including comfortable accommodations and well-chosen sites, contribute to a seamless and enjoyable travel experience. However, some customers also noted occasional dissatisfaction with tour directors perceived as unhelpful or disorganized, particularly during unforeseen circumstances or when providing information. A few people felt that the quality of hotel rooms or meals was sometimes subpar, or that accommodations were inconveniently located. Additionally, some reviewers found certain itineraries involved too much walking or long travel times on the bus, impacting their overall enjoyment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising the tour managers and guides for their... See more

Location

Consumers find location to be positive, with many reviewers appreciating the amazing destinations and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers describing their trips as great and... See more

Service

People report positive experiences with service, often highlighting the excellent organization and... See more

Quality

Customers had positive experiences with quality, particularly regarding hotels and accommodation, which were... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent tour covered so many aspects of Ireland. Small group was ideal .visited so many beautiful places. Bus driver was amazing, nothing was too much trouble for him . Our tour guide was incredibly... See more

Company replied

Rated 4 out of 5 stars

Another great tour from Albatross. Nicely paced, interesting experiences, a hard-working tour manager who went above and beyond. A good bunch of fellow travellers. The Irish people are so friendly, al... See more

Rated 4 out of 5 stars

Albatross takes tourists to the best parts of Europe, and structures the tour in the best ways. Touring in Europe has become increasingly difficult, as more and more groups and individuals become... See more

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied



Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 31 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026 or 2027!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

Download Brochure


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

980 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(980)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well organised “Magnifico Spain &…

Well organised “Magnifico Spain & Portugal” with many inclusions. Wonderful guide Darren and excellent coach driver made the experience pleasurable. Excellent accommodations and meals. Visited all the wonderful sites the towns had to offer.

15 August 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful Sicily & Malta

Our Albatross tour of Sicily & Malta was the first larger tour we’ve ever done. Previous tours were only 10 -12 people & we were surprised when this “small group” was 27 people. We feel it would be a much better experience with a smaller maximum number.
All our travel was well organised & we were very well informed about the regions we travelled.
The meals were good to excellent except for a few where there was just “too much” food for us.
The longer stays in each location were excellent for a getting a better feel for a place & exploring. We really appreciated those stays.
Special thanks to our tour guide & our bus driver in Sicily - both did excellent jobs.

23 May 2025
Rated 5 out of 5 stars

Spectacular

Our tour was wonderful. Our tour guide, Darren, was absolutely fantastic. He genuinely cared for each group member & made every effort to optimise our experience. He was informative, shared sightseeing photos to add to our memories & during “my time” ensured each member was well informed, safe & making the most of their experiences. Having multi night stays at each venue minimised the unpacking repacking hassle.
We highly recommend Albatross tours.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent tour

Excellent tour - Andrea Rieu, the Rhine & Moselle valleys. Firstly, we want to commend our tour guide / manager; Darren; who was outstanding & our driver; Marcus. Darren generously shared his expert knowledge of the region & brought our experience to life. This is our second Albatross tour together (my partner’s fourth) & our repeat custom shows just how happy we are with the Albatross experience. We got so much out of our tour with the expert guide who showed us things we would never have thought to see ourselves. The whole experience from booking, organisation, the coach, the hotels, dinners, tours & tour experiences was outstanding. We will be back for more. Thank you Darren, Marcus & the Albatross team.
M & A

3 July 2025
Unprompted review
Rated 3 out of 5 stars

Paris to Nice. Our guide was a little difficult at…

Our guide was a little difficult at times, after a question he would often say
“ I told you that yesterday “ the thing is we couldn’t always under stand the French way of saying the names of places
Living in Australia we are so far removed from other languages it takes a lot of hard listening to get your head around the dialect. I also think the amount of walking should be brought to attention.

1 June 2025
Albatross Tours logo

Reply from Albatross Tours

Dear Pamela,
Thank you so much for sharing your feedback about your La Grande France tour. We truly appreciate you taking the time to let us know about your experience.
We’re disappointed to hear that aspects of your guide’s communication felt challenging at times. We completely understand how unfamiliar place names and accents can make it harder to follow along, especially when travelling so far from home. Your feedback will be passed on to our Operations team for further review, as all feedback is.
We also appreciate you highlighting the amount of walking involved. We do include detailed information about the activity level and tour suitability on our website and in our itineraries, as we know everyone has different needs when it comes to exploring. That said, your feedback is a great reminder for us to keep ensuring this information is as clear and accessible as possible for all our guests.
If you’d like to discuss your experience in more detail, I’d be very happy to speak with you personally — please don’t hesitate to reach out to me directly at info@albatrosstours.com.au.
Thank you again for travelling with us and for your valuable suggestions — they help us improve and continue to deliver memorable tours for all our guests.
Warm regards,
Matt
Customer Service & Sales Team Leader

Rated 5 out of 5 stars

Rosaria was fantastic.

The tour guide, Rosaria for the Deep South, Sicily tour was fantastic and wonderful.

She was very knowledgeable and funny, as she came from Sicily so my brother and I could relate to her well given our heritage is from Sicily.

She was very professional, diligent and intermingled and related well with all the tour participants and others she met.

Both my brother and I really enjoyed her company and the tour.

Thanks very much again, Rosy from Angelo and Anthony (Sicilian Brothers).

Thanks again Albatross for introducing us to Rosaria.

11 June 2025
Rated 5 out of 5 stars

Grande Italy

I recently went on the Grande Italy tour. This was my 4th Albatross tour. I thoroughly enjoyed Italy. Helen Sheehan was the guide, and Fabio was the bus chauffeur. Helen was a fantastic guide and catered to everyone's needs and was friendly and well informed about Italy. Fabio was a great driver - very professional. I would recommend this tour.

4 June 2025
Rated 5 out of 5 stars

Hotels

Hotels, number of nights in each and quality of tours and free time.
Fantastic Bonus was Darren & Yassin. They made any aspect of ther trip not a problem to deal with.

11 May 2025
Rated 5 out of 5 stars

Sardinia and Corsica Bus Tour

I enjoyed my resent bus tour of Sardinia and Corsica. It was a very well-constructed tour bringing in many aspects of the local culture. Our tour director was fabulous and kept us on the move and on time always. Our accommodation was most satisfactory. My only complaint would be about the food, too much of it!! It is very nice to have their traditional dinners, but I found all the meals far too big.

25 May 2025
Rated 5 out of 5 stars

Our trip of a life time.

Our trip of a life time.
Waited 20years for Italy.
Monica was amazing.
The group of 28 were like family.
The driver was superb.
What a planned well organised amazing accom.
Fantastic food.
We could not have planned it better.
Maybe a little expensive but worth every penny plus more.
Treated like royalty.
Amazing places,planned perfectly.
I think you can see we enjoyed the trip of our dreams.
Thank you Monica for being special.
You were fantastic.
We loved every day.
Thank you team for the happiness shown by all.
Didn't want to finish but real life goes on.
Happy chippies, go Albatross.
Waiting for the next one.

7 May 2025
Rated 5 out of 5 stars

A Great Trip

The group of people I travelled with, the places we visited, with the exception of Panarea and Stromboli islands, were most interesting, and the periods of 'My Time' were much appreciated. Our Tour Director, Misia, was most knowledgeable as were the local guides in various towns. We could have had at least one extra day in Valletta as there was so much to see.

20 May 2025
Rated 5 out of 5 stars

Experts in the Trade :))

I loved the choice of Itinerary...the places we visited were amazing. I also appreciated the fact that we stayed more than 1 night in all the towns where we had accommodation. The accommodation choices were superb from Castlebrando perched high up on a hill, to a beautiful waterfront hotel in Stresa and the divine white palace on the Amalfi coast...the list goes on. Our tours with local guides and meals were also first class. ALBATROSS TOURS will always be my choice.

7 June 2025
Rated 5 out of 5 stars

First time in Europe.

First time in Europe & this was a grrat first experience travelling with Darren & Yassin. They were perfect hosts and opened my eyes to magnificent Spain & Portugal.
Full days of exploring & learning was balnced with enjoying the sights, food & customs of the locals.
Even those fellow experienced travellers commented on how good Darren, Yassin & the tour structure was - so I feel privileged to have had this life changing experience.

11 May 2025
Rated 5 out of 5 stars

Italian Grande Tour is exactly that!

- Good accommodation. Due to heat it would have been good if more inland hotels had pools.
- Knowledgeable tour guide and excellent coach driver.
- Stays of 3 to 4 nights at the one place we’re superb with day trips from those points to major attractions. Saves packing up/unpacking on a daily basis which is appealing to tourists in our age group.
- Food generally good but disgraceful at venues in Montecatini and Minori.

28 May 2025
Rated 5 out of 5 stars

Our Italian delight

Great tour leader who bent over backwards to make our whole day as pleasant and as smooth as possible. She was so “on the ball” with every little detail.
Our bus driver who squeezed his way perfectly in the hardest of streets/ lanes.
The tour was so much better than we expected with so much included, we were amazed.
Loved each new place we went to and all the hotels we stayed in.
Would go again in a heartbeat and highly recommended.

7 May 2025
Rated 4 out of 5 stars

Wortwhile trip. Relaxed and good company.

Enjoyable trip. The guide (Gilberto) and The driver (Massimiliano) were excellent.
Accommodation and breakfast at Villa Margherita were suboptimal. They seemed not ready to receive guests (I think we were the first lot of guests, after the winter closure). The next hotel (Aemilia Hotel, Bologna) was excellent, the others were good to very good.

27 May 2025
Rated 5 out of 5 stars

Italian Grande

Very inclusive tour, with a great group of travelers and a fantastic tour guide, Helen Sheehan, and a fantastic coach driver, Fabio.

4 June 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look