Drop the Meerkat - I just took out a personal policy with Alan Boswell Insurance Group for landlord cover – and was genuinely astonished. I’d originally got a quote from them, then compared it on a wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Over the years l have used many agents for my insurance. Tired of inefficiency and high premiums l searched for a reliable company. I read the reviews which to be honest l always take with a pinch of... See more
Company replied
Whilst it has cost me more to do so, our policy is now more accurate after acquiring an up to date valuation of the rebuild costs, at your suggestion.
Company replied
My rental property s boiler was not working . I have an emergency landlord cover and it took only 24 hours from the claim to the boiler being fixed . Thanks for getting me a good cover to repair m... See more
Company replied
Company details
- Insurance Broker
- Business Insurance Company
- Caravan and Motorhome Insurance Company
- Financial Consultant
- Insurance Company
- Landlord Insurance Company
Written by the company
Straightforward independent advice from the experts. Speak to us today about insurance, financial planning and risk management for you and your business.
Contact info
Prospect House, Rouen Road, NR1 1RE, Norwich, United Kingdom
- 01603 218000
- hello@alanboswell.com
- alanboswell.com
4.3
Excellent
282 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and polite
The person I dealt with was very polite and helpful. He checked we were happy with the policy and that the cover it provided was sufficient for our needs.
16 December 2022
Reply from Alan Boswell Group
It's great to hear how helpful you found us! Thank you for leaving us a review.
ALWAYS COMPLETELY HELPFUL AND…
A very professional and well run company. I havent had to make a claim yet (thankfully), but I get the feeling they would be very attentive and helpful. Their personal contacts are also very good. And you get Avios points when you insure with them!
6 January 2023
Reply from Alan Boswell Group
Thank you for taking the time to leave us a review.
Property portfolio insurance …
Use Alan Boswell for property portfolio insurance. Great broker who keeps the renewals competitive.
7 January 2023
Reply from Alan Boswell Group
That's great to hear! Thank you for leaving us a review.
Good price and service
7 December 2022
Reply from Alan Boswell Group
Thank you for leaving us a review.
Concise information
Concise information, easy to access, quick to complete - and affordable! Everything I look for in this kind of product.
14 December 2022
Reply from Alan Boswell Group
That's great to hear! Thank you for your feedback.
Very pleasant to deal with as I was…
Very pleasant to deal with as I was able to speak to someone on the phone to discuss options.
1 December 2022
Reply from Alan Boswell Group
Perfect! Thank you for taking the time to leave us a review.
Reply from Alan Boswell Group
Thank you for leaving us a review.
I’ll definitely use them again
The person (Elsa? Ella? Elisa?) was sooo helpful.
She made it super easy and took time to explain everything.
I will definitely use them again next year.
FG
12 December 2022
Reply from Alan Boswell Group
That's great to hear, thank you for your feedback.
Reply from Alan Boswell Group
Thank you for leaving us a 5-star review!
They are good on price and help full
28 November 2022
Reply from Alan Boswell Group
Thank you for taking the time to leave us a review!
A very polite and helpful advisor
25 November 2022
Reply from Alan Boswell Group
Thank you for leaving us feedback.
A first rate experience throughout
A first rate experience throughout. An immediate friendly response from a person who’s name and voice are both familiar. We will always be so thankful that we transferred all our insurance business to your company.
Mary Webster and Anthony Letch
9 November 2022
Reply from Alan Boswell Group
Hi Mary and Anthony,
It's fantastic to hear how happy you are with the service we provide. Thank you for taking the time to leave us feedback.
Reply from Alan Boswell Group
Thank you for your review!
Landlord Insurance
I have used Alan Boswell for my Buy to Let insurance cover for several years. In 2021 I needed to claim for “rent guarantee” since the tenant had stopped paying. So, for 9 months, until the tenant was evicted I depended on the insurance cover I had purchased through Alan Boswell. They had placed the cover with Royal and Sun Alliance (RSA) and my monthly claims were administered through a processing company, Legal LIM. The payments were always late sometimes by as much as 2 months and were never paid on the same day in the month, twice. I depend on the rent to cover my bills, so I became overdrawn at my bank. It was a nightmare to have to chase all 3 companies every month, by phone and email. RSA hid behind Legal LIM who soaked up all my ire. I was awarded compensation from Legal LIM for inexcusable service. Alan Boswell, to be fair, did answer the phone and respond to emails, but they were impotent in the face of stonewalling from Legal LIM and RSA.
10 August 2022
Unprompted review
Reply from Alan Boswell Group
Hi Mr AHL,
We're sorry to hear that your experience wasn't up to standard. Unfortunately, due to the claims being handled by Legal LIM the date of payment is out of our control. We have passed your review onto LIM and would like to thank you for making us aware of this situation as it is not the high standard of customer service we strive for.
If you would like to talk about this further then please email your concerns to marketing@alanboswell.com.
UPDATE: We have recently taken our rent guarantee product in house and are no longer working with LIM and RSA.
Alan Boswell - Excellent Insurance Product and People
Excellent service and home insurance product (ref 0/ACAX09LA01) from Alan Boswell. Renewed and recommended to friends and family members.
100%satisfaction.
29 July 2022
Unprompted review
Reply from Alan Boswell Group
It's fantastic to hear that you'd recommend us! Thank you for taking the time to leave us a review.
Reply from Alan Boswell Group
Thank you for taking the time to leave us a review!
Great colleague engagement
25 October 2022
Reply from Alan Boswell Group
Amazing! Thank you for your review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.