Alakazam Magic Shop Reviews 

511
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the fantastic selection of magic products and the exceptional, friendly staff who consistently go above and beyond to assist buyers. Many people mention that ordering custom items is completely seamless and the overall shopping journey is truly delightful. Some reviewers were not happy with receiving damaged items or experiencing issues regarding product quality. A few other people also felt that certain video tutorials and specific merchandise fell short of their usual expectations. Buyers noted that dealing with these specific flaws was frustrating when trying to enjoy their purchases.

What people talk about most

Product

Customers report extremely positive experiences with product quality, noting that items are top-class,... See more

Service

Users describe positive interactions with service, highlighting fast, accurate, and consistently reliable... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, friendly, and... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting a high level of dedication,... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with amazing products and perfect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt delivery, excellent packaging, great tracking. Fantastic product! I am proud to own Knock 'em Dead. I am knowledgeable about Marlo's stack and Peter's contribution to this current version of th... See more

Rated 5 out of 5 stars

Such a Huge Fan of Alakazam Magic! Such a fan of the Entire Staff and Especially Peter & Harry Nardi. The creative influences and never ending great Magic they bring to us is always enjoyable and fun.... See more

Rated 5 out of 5 stars

Just tested Alakazam's "Print By Magic" service. Really happy with the two custom cards I received back using the online poker card template. First, the turn around time was excellent (just one week... See more

Rated 5 out of 5 stars

I Live in the USA and have been buying from Alakazam for years now. Every experience I have had has been tremendous. Their customer service is second to none. They cater to all levels of magici... See more


Company details

  1. Magic Store

Written by the company

Alakazam Magic are one of the longest established magic companies in the UK and over the past three decades, we have grown to become to one of the leading manufacturers and retailers of magic in the world. From our prompt delivery of orders to our knowledgeable technical advice, online magic tuition and superior after sales care it’s no surprise that Alakazam Magic is now the first port of call for 1000’s of amateur and professional magicians the world over.


Contact info

4.8

Excellent

TrustScore 5 out of 5

511 reviews

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4.8

All reviews

(511)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WHAT A HUGE DISAPPOINTMENT!

I paid $100 for New Wave and I was going to give it as a gift but the box was completely destroyed when it arrived! I've been purchasing from you for years and have never had any issues, why would you even ship this out like this? Now I've spent $100 and I can't give it to who I purchased it for. I emailed customer service and they said that the boxes were damaged when they received them. That's your customer service answer? At least tell your customers this or lower the price to compensate. This is horrible customer service and I'm now considering not purchasing from you in the future!

25 January 2025
Rated 5 out of 5 stars

Great service and prompt attention

I bought some special elite coins from alakazam and one of the “special” coins was blemished. I recieved promt replies and service and the “special” coin was in the mail same day. Chris is a skilled magician and was great to chat with through the process.

31 December 2024
Unprompted review
Rated 5 out of 5 stars

order tricks over Christmas break

order tricks over Christmas break, thought I would have to have wait until the New Year No arrived in 2 days fantastic and very pleased with props as always ,well done again the Alakazam fam.
Happy New Year and looking forward to seeing all you New Releases 2025
Bob

27 December 2024
Rated 5 out of 5 stars

I put an order in to Alakazam Magic on…

I put an order in to Alakazam Magic on Dec 4, 2024. I kept checking my order and it said it was not “FULFILLED” I went on the Chat and left a message! Chris Got back to me and told me my order fell through the cracks and was NOT SENT OUT! He quickly sent the order out to me (Dec16) He apologized and sent my order over night and I received it on Dec 24, 2024! He also included some great tricks in my order! Thanks Chris, YOUR THE BEST!
TR

4 December 2024
Rated 5 out of 5 stars

All around great company to deal with

Great quality on your products. Great diversity on your products. Good prices.
If Peter Nardi adds suggestions to the instructions I can bet there is something I need to pay attention to and consider in my performance.
I also like the feeling I'm dealing with a family business.

26 December 2024
Rated 5 out of 5 stars

The Best Magic Shop in the World

Alakazam is the very best magic shop anywhere. It’s my go to place for all things magic! I’ve yet to visit in person (can’t wait until I do), Their delivery times are second to none and their customer service is the very best there is. You are truly made to feel like a real member of the Alakafam! Keep on doing what you do, you’re the best!

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience overall

Great experience overall. Delivery was lightning fast and reasonably priced, and online materials were available immediately even while I waited for the delivery of physical products. The physical products were excellent quality and reasonably priced. Have already ordered twice from Alakazam and have a wishlist for future purchases.

25 November 2024
Rated 1 out of 5 stars

Where is my downl8ad?

On November 30, I
ordered Craig Pettys Purse frame project, order #146273. It was supposed to be instant download, yet it's nowhere and I've not received any notification. Not a happy camper at the moment.

30 November 2024
Rated 5 out of 5 stars

GREAT Products & Superior Customer Service

I discovered Alakazam Magic in October and have already placed three orders. The items they carry and create are top-notch. The videos that you receive with your items are so thorough. After placing a couple of my orders, I received a call from Harry to say "Thanks!" and had a lovely chat. I also received a call from Chris at the US Location the other day. I've received prompt responses to any questions from Chris (on Chat) and Andrew (in email). BTW, if you haven't joined UNLIMITED yet you are missing out. It's unbelievable how much magic is available for such a small monthly fee! What a great crew!! I'm so proud to be a part of the AlakaFam! BRAVO

14 November 2024
Unprompted review

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