House, Home and Garden Reviews 

597
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online platform is very easy to navigate, and orders consistently arrive promptly in secure and protective packaging. Many people also appreciate the highly competitive prices compared to local garden centres and praise the exceptional product quality across all purchases. Shoppers consistently experience seamless ordering processes and helpful delivery drivers who place items exactly where requested. Some reviewers were not happy with carrier delivery delays or occasional transport damages that affected their ordered items. A few consumers noted that external shipping partners occasionally took longer than expected to deliver packages or experienced minor logistical handling issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting top-tier items like plants, pots, and bark... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the remarkably fast shipping... See more

Price

Customers expressed great satisfaction regarding the very attractive and competitive price offered, noting... See more

Order

Consumers express great satisfaction with the ordering process, highlighting that websites are easy to... See more

Quality

Customers consistently note positive experiences with quality, praising first-class items, top-tier... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is easy to navigate and ordering very straight forward. What sets this company above its peers for me is the fact they have all the systems in place to send gardening products to Northern... See more

Rated 5 out of 5 stars

Ordered a 'blue diamond' frying pan, having already bought a saucepan which was really great. Frying pan came the day after ordering and was well packed. However it was too big for storage space we ha... See more

Rated 5 out of 5 stars

It was faulty one flower isn’t secured and as it’s a present I feel I can’t give it well I got delivered a new one within a couple of days ! So I’m super happy it’s a lovely item and so much dearer on... See more

Company replied

Rated 5 out of 5 stars

This company has never let me down. As I have come to expect my items arrived very promptly, and given we live in Northern Ireland and the extra Brexit rules imposed, this is great. The items were ver... See more


Company details

  1. Garden
  2. General Store

Written by the company

House, Home & Garden is the evolution from where it started as AK Kin Garden Supplies in 2019. Originally a gardening sundries supplier, we kept adding to our product ranges which lead to adding homeware products to our portfolio. At House, Home & Garden we aim to continuously increase our product ranges for both inside and outside spaces of your home. Our biggest aim is to provide great products at amazing prices along with the best service. Owned & run by brothers Adam and Karl we are a family business. Our customers are at the heart of everything we do, so you can rest assured you will always receive the very best service from start to finish.


Contact info

4.8

Excellent

TrustScore 5 out of 5

597 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(597)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Your prices are amazing but when it…

Your prices are amazing but when it comes to your delivery charges it leaves a lot to be desired - I ended up not buying a very large order from you as it looked like the individual delivery costs were simply multiplied up per bag so i only ordered one bag in the end - it’s a real shame

6 November 2023
House, Home and Garden logo

Reply from House, Home and Garden

Hello and thank you for taking the time to leave us a review.

Our shipping costs are calculated at the checkout, as the couriers we use charge us per parcel. We used to build the shipping costs into the price of our products but have found that the majority of people prefer it this way with the shipping costs added at the checkout. The benefit of this is that it allows us to pass on any discounts we receive from the couriers. For example, DHL offers us a discount for every additional parcel in a single order. So you would be charged £5.40 for your first parcel and £4.20 for every parcel after that.

It is by doing this that we are able to offer such competitive prices on our products, as a lot of other sellers build the shipping costs into their prices.

Taking your order as an example. If you had ordered two bags it would work out at £28.92 + £9.60 shipping - bringing the total price paid to £38.58. Whereas, if you were to buy the same 2x bags from the next cheapest seller you would end up paying £37.98 + £6.99 shipping - bringing their total to £44.97.

I hope this provides some clarity and reassures you that we do all we can to provide our customers the very best products, at the very best prices with a range of shipping options to suit all needs.

Kindest regards,
Karl

Rated 1 out of 5 stars

I still haven’t received my order and…

I still haven’t received my order and paid extra for next day delivery.

25 September 2023
House, Home and Garden logo

Reply from House, Home and Garden

Hello Lucy,

I hope you are well and thank you for bringing this to our attention. I am very sorry to hear that you have not received your order, especially after paying for next day delivery. Upon checking the tracking with DPD I can see that they are requesting a description of the goods so that they can conduct a search if their depot. This leads me to believe that your order has gone missing whilst moving through their network. I have provided them with the description and will monitor for updates. Please be assured that I will do everything I can to get this issue resolved for you as soon as possible. Please accept my sincere apologies for the inconvenience caused by this issue with DPD.

Kindest regards,
Karl

Rated 5 out of 5 stars

I love this Pine mini bark

I love this Pine mini bark. I use it to mulch all my plants in garden pots. It's very very good quality and the size is perfect.
It came securely packed and arrived very quickly.
I have repurchased the pine mini bark several times in the last couple of years and I can confidently recommend it for anyone who likes to mulch their plants in pots.
Thank you Akkin

6 September 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look