To start their customer support is amazing, they go above and beyond to ensure everything works as it should and very attentive to responding immediately. I will try more of there software in the very... See more
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Company details
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Aiseesoft designs and creates the best video software, PDF tools, and iOS transfer/manager/recovery software for Windows and Mac users to live & work smarter and save time.
Contact info
United States
- support@aiseesoft.com
- aiseesoft.com
Replied to 14% of negative reviews
Typically replies within 2 weeks
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Product is compatible with Apple OS…
Product is compatible with Apple OS systems and works flawlessly.
Do not Buy that.
Do not Buy that.
Total shit.
You Will waste your money and Time.
Very good program
Very good program, and very good help from helpdesk. I changed computer, cause previous was too old, and service helps me to relocate my subscription to my new computer ! I love it! Respect for very good client treating. Program is easy to use , all functions are clear :) Multitasking 5 stars !
The program is really good
The program is really good, it found and recovered the files I lost years ago.
Fone Trans
Excellent product to transfer from iphone back to the computer. My hard drive crashed and had to replace it.
Just with a single note with error code…
Just with a single note with error code disclosing, I got my proble fixed within 24hours.
Moved to a new Mac
Moved to a new Mac, and the software needed to be reset to accept the installation key. One email to their support and all was arranged, the software is working great again.
Excellent customer service
Aiseesoft worked with me to provide discounts and updates to existing purchases made over 10 years prior on older computers. Not many companies do that nowadays. Software works as intended which is why I still use it. Great company and customer service.
I had a problem with licensing
I had a problem with licensing. They solved it quickly. Thank you..
*Warning*
*Warning* - Do not purchase Android Unlocker, Aiseesoft make misleading claims saying it removes the screenlock and FRP lock on all devices and systems.
It doesn't!!! - then they refuse to give you your money back.
Complete scam!! - Don't use this company or any of its software.
Video Converter Ultimate
Video Converter Ultimate (for Mac in my case) offers a extremely wide range of formats, has a very good conversion quality, especially with highly compressed down conversions, and it is really fast.
Help was fast and kind
Help was fast and kind. I change my computer and need a license resent. No problems no issues. Great attention!
customer service and support
The customer service and support was very efficient and did promptly react to solve my problem. I do recommend the recorder, a very good software.
Patrick
FoneTrans
FoneTrans
Initially using the free access to FoneTrans to test its capabilities, it looked like an ideal solution but, understandably, limited to transferring only 10 tracks to my iPhone.
I took the plunge and paid for a lifetime license (because I loathe subscriptions).
Then the problem started with FoneTrans transferring 20 tracks to the iPhone as 20 separate albums.
I looked up the support link and approach them only to be rejected and told to contact aiseesoft and download the latest version. That seemed reasonable, except that couldn’t find the “about” link.
Support at Aiseesoft were very slow in responding but eventually I managed to get the latest version down and was able to advise them of the version number.
What followed was a most frustrating 52 days and 25 emails back and forth that in the end did not even solve the problem – I doubt if they even understood despite screenshots.
Along the way I took a screenshot of a most remarkable message from the software indicating “export 53 music to iTunes successfully – 53 failed files”. Successfully or failed??
Support made no comment on this wonderful error message and still failed to resolve the problem.
I am still undecided whether they are incompetent or scammers – Regardless I suggest you don’t use their software and definitely don’t hand over 1 cent !
Converting audio files easily
This software converts my audio files to just about any format thinkable. I particularly like drag and drop and the ease of converting batches of files. I bought a new computer and traded in my old, getting my license reset was just a matter of emailing the customer support.
Its very bad 👎 experience,unlocking…
Its very bad 👎 experience,unlocking software didn't work,and they refused to return money,have to open case with my bank
Excellent software and support services
Love software and when I had a registration issue on changing PC the support team helped very promptly.
Great Software
The Fone software worked perfectly to transfer music from my computer to my phone. Additionally when I reached out for help customer service willing helped me. Thank you
I like to use the blu ray player to…
I like to use the blu ray player to watch blu ray movies on a vr headset as some other certain programs block that kind of content. When my PC went down I asked if they could reset my registration code as it was for just one PC license. They responded within a few days and I'm back and running without having to purchase another license for no reason.
I use Aiseesoft Video Converter…
I use Aiseesoft Video Converter Ultimate, I find it is one of the least uncomplicated video editors I have used.
The only problem I have encounter is that I have had to get the lifetime licence reset on a couple of occasions which is achieved within 24 hours by contacting the support team via e-mail.
Good, quick and reliable service.
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