Aiseesoft Studio Reviews 566

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's helpfulness, quick responses, and effective problem-solving. Many people appreciate the user-friendly interface and the overall ease of use of the software, making their experience smooth and efficient. The products are often praised for working as promised, with many users finding them reliable and effective for their needs. However, some people were dissatisfied with certain products, reporting that the software did not function as expected or had limitations not disclosed before purchase. A few other people also felt that the app had bugs or that the services offered were already available through free alternatives.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise certain products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the support team's helpfulness... See more

User experience

Customers consistently note positive experiences with user experience, highlighting software that is easy to... See more

Staff

Users describe positive interactions with staff. Many customers praise the support team as fantastic,... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers report significant frustration with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To start their customer support is amazing, they go above and beyond to ensure everything works as it should and very attentive to responding immediately. I will try more of there software in the very... See more

Rated 5 out of 5 stars

I have been using Aiseesoft total video converter ultimate for several years. The software has done wonders in converting various formats to MP4 which I can easily play on my various devices. I recent... See more

Rated 5 out of 5 stars

I’ve been buying Aiseesoft products for many years and always get quick support from them. My most recent purchase was Aiseesoft Video Converter Ultimate for MacOS, which initially didn’t support the... See more

Rated 5 out of 5 stars

After searching for months for a user friendly software program that would put sub-titles onto video files I came across AISEESOFT. Tried the free version for a short while, loved it, then purchased... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Aiseesoft designs and creates the best video software, PDF tools, and iOS transfer/manager/recovery software for Windows and Mac users to live & work smarter and save time.


Contact info

3.9

Great

TrustScore 4 out of 5

566 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It won't work.

Aiseesoft Android Unlocker
It won't work.

Google would spend hours trying to prevent it from working.
Which, of course, it doesn't.
To make it work, the phone would first need a hardware reset, which requires opening it up.

And don't think you'll ever get your money back.
This is simply a scam.
All the good reviews are written by them.

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Customer satified

I've been using the software since many years and it works just fine. All the problems I've encountered were properly solved by the support team.
I have two licenses of it. :-)
I recommend it!

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Great support

Good day

I consider Aiseesoft a good, serious and very responsible software provider, which on every call for assistance, has always responded honestly and professionally, independently of the number of years passed since the original purchase and providing required support until the issue is completely resolved... Thanks Aiseesoft.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Service was timely and efficient.

Everytime I changed a new device, I will always have problem trying to re-register my lifetime code. After raising the issue, Holly and Support Team, quickly resolved it. After I checked, I was able to register the product again. Thank you so much Holly and Team for your help in this matter. Your help was professional and informative. I really appreciate your assistance provided. Have a nice day.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Phone LOCKED OUT

My phone for some reasons I still don't know, was all the sudden LOCKED to where there was no way to use it. Having gone to my phone provider and being told that a new phone plan is all they could help me with, I reserched the internet i found Aiseesoft.com.
Following their instruction, I was able too restore my phones operation back to normal with the software they provided.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

I have been using Total Video Convertor…

I have been using Total Video Convertor more than 5 years. It was very helpful in video format conversions. Their tech support team is super helpful. Recently i had changed my PC and I was facing challenge in installing it. With support of tech team, they guided and solved it instantly. Then I was able to install and use it effectively. Thank you creating wonderful software's.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Support

I lose access to my Aiseesoft, due reset of my Windows, the support react very quick and share with instructions and tutorial hot to register again and use my account. Very satisfied of the quick and clear service.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Aiseesoft Studio

The Aiseesoft Studio team did all they possibly could to resolve a very complicated technical challenge with the iPhone unlocker software. With much perseverance and with the support of their tech team, it was resolved. Pleased with the service!!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for some software to…

I was looking for some software to transfer my music from my computer to my iphone. The former program that I had been using was more trouble than it was worth. So I found Aiseesoft Studio's FoneTrans and purchased it, but it was very slow in transferring music, so I contacted the company, and their engineers tweaked the software based upon the files that they requested, this happened several times, but it was still slow. I gave up on the software and deleted. Fast forward a few weeks and I purchased a new computer, so I tried FoneTrans again, the free one and it worked perfectly. I tried to activate it with the key, but it failed. My contact with the company was Reggy and I sent him an email in how the software was working and my problem was not the software it was my old computer. He was gracious enough to re-activate my key and the rest is history. I have never witnessed a company so committed to assisting their customers in rectify their problems or concerns. If I could give them 10 stars I would.
Michael S.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

After purchasing the a new PC I was unable to register the Aiseesoft Blu-ray player I purchased, but thankfully the Customer Service team were quick to reset the Registration Key for me. I could not have asked for better help.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Rapid help

Whenever I get a new Mac every couple of years, I need to have them de-register my license code so I can register on the new Mac. They are extremely quick about doing this!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Very Helpful - great customer serice

There have been two times I needed to reach out to Aiseesoft for help. In less than a day both times I had a response that solved my problem. In one case they actually modified the software and sent me a personal copy that would solve my problem immediately. (It was a bug, but still to modify the software on the spot so that I could do my project was service like I've never seen!)

I really appreciate this company!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Upgrade problems resolved promptly

I was unable to record system sound after upgrading to a newer version of Screen Recorder. Aiseesoft suggested some fixes after reviewing my log file but none of them worked. In a few days, they sent me a new version which installed and works nicely. I'm pleased with the customer service to help resolve my problem.

30 July 2025
Unprompted review
Rated 3 out of 5 stars

Refund received after long delay and persistence

I initially had a frustrating experience with Aiseesoft — the software caused unexpected data loss, and despite reaching out several times, the company was unwilling to provide a refund. Only after leaving a public review and referencing Australian Consumer Law did they respond and offer an 80% refund, which I eventually received.

I'm glad the matter was resolved, but it took weeks of back-and-forth and pressure. I urge the company to improve transparency in product messaging and speed up support resolution times

24 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look