Customer support is so good . But the internal team is very slow to review my account . and they are taking too much time to review my account . I requested them to update my email and remove my 2... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My business is switching from Wise to Airwallex, I have Airwallex account active long time ago, but I have not used it, It is said my account is under review because of dormant to some period of... See more
Company replied
My application was rejected even though I provided all the required documents for my legitimate Shopify eCommerce business. My company is a legally registered U.S. LLC, and I only intend to receiv... See more
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I used Airwallex for my company from 2022 to 2025 and generally found the platform modern, efficient and particularly useful for managing multiple currencies. Unfortunately, my experience changed... See more
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Company details
About Airwallex
Written by the company
Grow your business without borders
Unlock new markets, streamline your finances and save hours on admin. From early-stage companies to global enterprises, the way your business operates is unique – accomplish it all with Airwallex.
Contact info
Level 7, 15 William Street, 3000, Melbourne, Australia
- support@airwallex.com
- airwallex.com
2.9
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Applied a 6 month suspension to my…
Applied a 6 month suspension to my account, unable to receive payouts and has drastically affected my business. No reason given for the suspension and customer service provides no support. AVOID!
1 May 2026
Unprompted review
Reply from Airwallex
Thank you for taking the time to share your feedback, Harris. We’re sorry for the disruption and concern this situation has caused your business.
We’d like to look into this further. If you’re able to, please reply to the additional information request we’ve sent via Trustpilot so our team can review your case in more detail.
My businessAccount rejected without useful explanation account application was…
My business account application was rejected after I provided detailed company information and supporting documents. The company is a legitimate UK limited company, but the rejection message was generic and did not explain what specific issue caused the refusal or whether anything could be corrected.
For a business onboarding process, this was frustrating because I spent time entering detailed information and uploading documents, but received only a final rejection with no clear reason, no actionable guidance, and no practical way to resolve the issue.
A better process would be to provide applicants with a clearer explanation of the problem, especially when the issue may be related to documentation, business address, website readiness, or company structure. At minimum, applicants should be told whether the decision is final because of eligibility criteria or whether additional documents could help.
30 June 2026
Unprompted review
Reply from Airwallex
Hi there, thank you for taking the time to share your feedback. We’re sorry the application process left you frustrated, especially after the effort you put into providing detailed information and supporting documents.
We understand that receiving a final decision without clearer guidance can be disappointing. As a regulated financial services provider, we need to assess applications against our internal onboarding, risk, and compliance requirements, and there will be cases where we’re unable to proceed. We’re also not always able to provide more specific detail about an onboarding outcome.
You can find more information here:
- Acceptable Use Policy: https://www.airwallex.com/terms/acceptable-use-policy
- Sign-Up Terms: https://www.airwallex.com/terms/sign-up-terms
We appreciate your comments about the communication experience, and we’ll share that feedback internally. Decisions like this are not made lightly, and we remain focused on improving the onboarding experience as we continue to grow.
If you have any further questions, please contact us at support@airwallex.com.
Highly Unprofessional Onboarding Experience
I am writing to express my strong dissatisfaction with your onboarding process.
After submitting all required corporate documents and undergoing extensive verification steps, my application was rejected without any notification. Unlike other financial institutions that inform clients via email about updates or required actions, I had to find out by pure chance by logging into the dashboard. The platform simply displayed a generic message stating that the activation was denied and that the decision is final.
While I respect your right to decline an application, the complete lack of communication, guidance, or indication as to why it was rejected leaves a highly unprofessional impression.
30 June 2026
Unprompted review
Reply from Airwallex
Thank you for sharing this, Mario, and we are sorry that we weren't able to open an account for you at this time, and that you found out by logging into the dashboard rather than hearing from us directly. We understand how frustrating that is, and we are sorry for the experience.
We also hear you on the lack of detail. The checks our teams carry out are part of our obligations as a financial service provider, and we always follow industry regulations in this regard. We are not always able to share the specific reasons behind an onboarding decision due to regulatory and confidentiality requirements. You can find more information in our Acceptable Use Policy here: https://www.airwallex.com/global/terms/acceptable-use-policy
We don't take these decisions lightly, and as we grow we hope to broaden the scope of companies we're able to onboard. We will also share your feedback on the communication experience internally.
If there's anything else we can do to help, please contact us at support@airwallex.com.
We wish you all the best.
I would never recommend them
I would never recommend them. The experience sucks and it’s difficult to reach support. They keep rejecting payments even after you’ve provided every proof. We try same payment through our local bank and it goes through immediately! So why does Airwallex reject it or delay it then?
6 March 2026
Unprompted review
Reply from Airwallex
Thank you for sharing this, and we're genuinely sorry for the frustration it's caused. Having a payment rejected when you've already provided everything that was asked is understandably frustrating, and it's not the experience we want you to have with us.
We'd welcome the chance to look into what happened here. If you could share your ticket number or the email address linked to your account through our request for information, we'll locate your case and follow up with you directly.
We appreciate the chance to make this right.
If i could give ZERO star i would
If i could give ZERO star i would, worst customer service. They just tell you they will look into it and 3 weeks later still looking into it. Please stay out of it if you do not want your funds to be frozen without reason
29 June 2026
Unprompted review
Reply from Airwallex
Hello, thank you for taking the time to share your feedback. We’re sorry for the frustration and concern this situation has caused.
We understand how difficult it is when funds are affected and you have been waiting too long for clearer updates. We’ve already sent a request for more information via Trustpilot so our support team can take a closer look at your concerns. If you’re able to, please reply to that request so we can review this further. We appreciate you for raising this with us.
Without any clear reason they rejected…
Without any clear reason they rejected my account creation application while all my documents were 100% clear and I gave all of the details and paperworks correct.
28 June 2026
Unprompted review
Reply from Airwallex
HI Ali, we’re sorry that we weren’t able to open an account for you at this time.
The checks that our teams make are part of our obligations as a financial services provider, and we are always following industry regulations in regard to this. Each application is assessed individually in line with our legal and regulatory obligations, and in some cases we may be unable to proceed.
We don’t take these decisions lightly, and as we grow we have every hope and intention to broaden the scope of businesses we’re able to support.
If you have any other questions or there’s anything else we can help clarify, please don’t hesitate to contact us at support@airwallex.com.
Payment pending over the date and now…
Payment pending over the date and now stuck and I need it in my account to return to sender immediately but nope the company just wants to keep money an ignore
Update: this never got sorted had to report to action fraud and get a crime reference do NOT use this company they scam
Update as of **29/06/2026
They have said they returned the funds they have LIED the sender doesn’t have the funds a there bank confirmed they haven’t been sent back or even processing back they are a FRAUD company we have a police reference crime reference and we will carry on with the police
27 June 2026
Unprompted review
Reply from Airwallex
Thank you for taking the time to share your feedback, Naomii. We’re sorry for the frustration and concern this situation has caused.
We’ve located your account and raised this internally for further review. A member of our support team will reach out to you directly with any updates.
We understand how important it is to have clarity when a payment is pending and you need the funds returned as soon as possible, and we’re sorry that this has been your experience.
they can't give new account for new…
they can't give new account for new llc.
26 June 2026
Unprompted review
Reply from Airwallex
Hi Rasidul, thank you for providing feedback and we’re sorry that we weren’t able to open an account for your new LLC at this time.
As a regulated financial services provider, we assess each application individually as part of our onboarding, compliance, and risk review process. In some cases, this means we’re unable to proceed with an application, even where a business is newly incorporated and legitimate.
You can find more information in our Acceptable Use Policy and Sign-Up Terms here: https://www.airwallex.com/terms/acceptable-use-policy and https://www.airwallex.com/terms/sign-up-terms
If you have any questions, please don’t hesitate to contact us at support@airwallex.com.
Account verification was a bit painful
Took a while to get up and running because of legal documents and having to explain them to their verification team. Will review again once been using the platform.
27 June 2026
Unprompted review
Reply from Airwallex
Thank you for taking the time to share your feedback, James. We’re sorry for the frustration this experience has caused.
We understand how concerning it can feel when a business structure or supporting documentation does not appear to be clearly understood during the review process. As a regulated financial services provider, we do need to assess applications and supporting documents carefully as part of our onboarding, compliance, and risk requirements, but we appreciate that this does not make the experience any less frustrating from your side.
We’d like to look into your concerns further. If you’re able to, please reply to the additional information request we’ve sent via Trustpilot so our team can review this in more detail.
Efficient communication
Sarah is very sincere and helpful. She tried to explain all my queries in an organized and clear manner.
Thanks a lot to her help. I figured all my questions regarding the use of airwallex.
25 June 2026
Unprompted review
Reply from Airwallex
Thank you so much for your kind review. We’re delighted to hear that Sarah was able to support you with clear, organised explanations and help you work through all your questions about using Airwallex.
We really appreciate your feedback and your kind words about Sarah’s support.
Our business account (Sportex…
Our business account (Sportex Intelligence Ltd) was suspended on 17 June 2026 without prior notice or explanation, with over €21,000 in funds frozen. We immediately provided all documentation requested by Airwallex’s compliance team. Despite full cooperation, our funds remain blocked with no timeline, no explanation, and no meaningful communication — only generic responses saying “the team is working on it.”
As a UK-regulated business, we expect fair treatment under FCA rules. Instead we have been forced to open emergency alternative banking arrangements while our operational capital remains held hostage.
We have now formally referred this matter to the Financial Ombudsman Service (reference PNX-6057907-X4W7) and notified the FCA.
Airwallex may be a fast-growing fintech, but their compliance systems are automated, opaque, and causing serious harm to legitimate businesses. Use them at your own risk — when things go wrong, you are completely on your own.
Update 26 June 2026: Airwallex has replied publicly asking me to get in touch. I have already done so — complaint reference C243/26 is open with their team, and this matter has been formally referred to the Financial Ombudsman Service (reference PNX-6057907-X4W7). I expect a substantive resolution by 3 July 2026.
17 June 2026
Unprompted review
Reply from Airwallex
Hi Cesare, thank you for taking the time to share your concerns. We understand how serious this situation is for your business, and we want the opportunity to look into your case directly.
While we are not in a position to discuss the specifics of an individual account publicly, please be assured that customer cooperation and supporting documentation are always taken into consideration during a review.
To help us look into this, please reply to our Request for Information with your registered email address, along with any relevant ticket references. Our team will follow up with you directly as soon as possible.
We appreciate you bringing this to our attention.
You can't get loans in UK using this company. Airwallex is not a bank or compatible to connect. Headache.
Overall fine, customer responsive, but for lending, no loan providers / invoice financing providers have any connections to Airwallex in the UK. If you're needing capital to grow which the vast majority of companies are, this is the wrong choice. Stuck with them for too long, moving.
26 June 2026
Unprompted review
Reply from Airwallex
Thank you for taking the time to share your feedback, Dan. We appreciate you recognising the responsiveness of our customer support team, but we’re sorry that our offering hasn’t met your needs when it comes to access to growth capital.
We understand how important funding options can be for growing businesses, and we appreciate your candid feedback on this point. Your comments are valuable and will be shared with the relevant teams as we continue to evolve our offering for businesses in the UK. Thank you.
Stay away from this company!
Stay away from this company!
Like thousands of other complaints you will read here, Airwallex will freeze your account without any warning or justification.
We are a legitimate business and do not trade with any restricted countries. Despite this, they froze our account in a way that trapped our funds: we could still receive incoming money, but we were completely blocked from withdrawing it or transferring it to our other corporate accounts.
Furthermore, their compliance process is a nightmare. It is common for outgoing payments to get flagged and delayed. Instead of asking for all necessary information upfront, their team trickles down questions one at a time. After stringing us along for 5 to 6 days—and even after we promptly provided all the requested information—they still canceled the payments.
I have lost valuable customers because of this platform's incompetence. Save your business the headache and stay away!
24 June 2026
Unprompted review
Reply from Airwallex
Hi Philippe. We are genuinely sorry for the disruption this has caused your business, and we understand the impact this has had on both your operations and your customer relationships.
We weren't able to locate an existing ticket under your details, so to help us look into this further, could you please raise a ticket through our Support Centre using the email address you've already shared with us? Once it's in our system, we'll be able to locate your account and have the right team review the case.
We appreciate you taking the time to share this with us.
I’m giving 1 star only because I can’t…
I’m giving 1 star only because I can’t give 0.
I have NEVER left a negative review before, but Airwallex deserves every bit of this one.
This is by far the worst payment service I have ever used.
They randomly place incoming customer payments under review, and even after providing invoices and supporting documents related to the transaction, they automatically return the funds to the customer.
This creates serious issues with client relationships, leaves a terrible impression, wastes an incredible amount of time, and, most importantly, gives customers an excuse to delay or avoid making payment altogether.
The entire process feels arbitrary, unprofessional.
Without question, the worst service I have ever experienced.
100% the worst payment platform in the world.
25 June 2026
Unprompted review
Reply from Airwallex
Thank you for taking the time to share this, and we are genuinely sorry for the frustration this experience has caused. This is not the experience we want for any customer, and we understand the strain it puts on your client relationships and your time.
As a regulated financial institution, we are required to review transactions, and in some cases funds are returned when a review cannot be completed to the standard our obligations require. We know that explanation does not undo the impact on your business, and your feedback tells us we need to do better on both clarity and communication throughout that process.
We would really like to look into your specific case and the documents you submitted. Please reach out to our team at support@airwallex.com (or via the in-app chat) and reference this review so we can investigate what happened and follow up with you directly.
We appreciate you giving us the chance to make this right.
I am extremely disappointed with my…
I am extremely disappointed with my experience using Airwallex.
Several customer deposits to my business account were rejected after review, yet weeks later I am still waiting for confirmation of where the funds are and when they will be returned. Despite providing all requested information, transaction IDs, and fully cooperating with their compliance team, I have received repeated responses stating that the matter is "under review" without any clear timeline for resolution.
The delays have had a serious impact on my business. Customers were waiting for their money, and due to the lack of progress from Airwallex, I was forced to refund the customers from my own business funds in order to protect my reputation and maintain customer trust.
While the support team has been polite, the overall handling of this case has been frustrating. The lack of transparency, the absence of a clear resolution timeline, and the prolonged investigation process have caused financial and reputational damage to my business.
As a result of this experience, I have lost confidence in Airwallex and intend to close my account once all outstanding matters have been resolved.
I hope Airwallex improves its communication, escalation procedures, and handling of customer funds so that other businesses do not experience similar issues.
15 May 2026
Unprompted review
Reply from Airwallex
Hello, thank you for taking the time to share such detailed feedback. We’re sorry for the frustration and disruption this situation has caused, especially given the impact it has had on your customers and your business.
We understand how difficult it is when incoming payments are rejected and you’re left waiting without clear confirmation of next steps or timing. While certain payments may need to go through review as part of our regulatory obligations, we understand that the lack of clarity and the length of time involved have made this experience particularly difficult.
We’re sorry that this has affected your ability to support your customers and maintain confidence in our service. If you’re able to, please reply to the additional information request we’ve sent so our team can review this further. We appreciate your patience.
Very disappointing experience
Very disappointing experience. We are a legitimate UK freight business (Courierexchange / loadboard) with around £300k turnover. A genuine client paid our invoice through Airwallex, but the payment was flagged as suspicious, our account was blocked, and the funds were held for 180 days.
Compliance checks are understandable, but freezing accounts and withholding funds for such a long period without a practical resolution is unacceptable. Businesses rely on payment providers to support operations, not disrupt them.
Freezing legitimate business money for six months can seriously damage cash flow. Would not recommend.
16 June 2026
Unprompted review
Reply from Airwallex
Thank you for taking the time to share your feedback with us. We’re truly sorry for the frustration and inconvenience that this situation has caused you and your business.
We completely understand how challenging it can be for a freight business to have funds held up, especially since timely access to payments is so critical for managing daily operations and maintaining healthy cash flow. As a regulated financial services provider, we are required to conduct certain checks and reviews to ensure compliance with legal and regulatory obligations. While these reviews are a necessary part of our responsibilities, we recognize that the process can sometimes take longer than expected, and this can have a real impact on our customers. We appreciate your feedback on how this has affected your business, and we want you to know that we take these concerns seriously.
We do not make these decisions lightly, and your experience is valuable to us as we continually work to improve our processes. We would like to look into your case further to see how we can assist you. If you are able to, please respond to the additional information request we have sent so that we can look into your situation in more detail and work towards a resolution.
Rejected with no reason
Rejected with no reason, tho i have all docs and i know i am a big client who will deliver min 300-500k in sales, they still reject , joke company, better use stripe then
24 June 2026
Unprompted review
Reply from Airwallex
Hello, thank you for providing feedback and we’re sorry that we weren’t able to open an account for you at this time.
The checks that our teams make are part of our obligations as a financial services provider, and we are always following industry regulations in regard to this. Each application is assessed individually in line with our legal and regulatory obligations, and in some cases we may be unable to proceed.
We don’t take these decisions lightly, and as we grow we have every hope and intention to broaden the scope of businesses we’re able to support.
If you have any other questions or there’s anything else we can help clarify, please don’t hesitate to contact us at support@airwallex.com.
Rejected without any reason
Rejected without any reason — completely unprofessional
I went through the entire onboarding process with Airwallex, submitted all required business documents for my registered US LLC (BH3 Media LLC), completed every step of the KYB verification — and at the end, I received a single automated message saying: "this decision is final."
No reason. No explanation. No specific issue mentioned. No appeal process. No human support. Nothing.
This is not how a legitimate financial platform treats serious business clients. If there was a compliance issue, a missing document, or a policy restriction — just say it. Businesses deserve transparency, not a copy-paste rejection with zero context.
The support team was completely useless — they couldn't explain anything either. It felt like talking to a wall.
Airwallex presents itself as a global business finance solution, but in reality it operates like a black box that rejects businesses with no accountability whatsoever.
Stay away if you value your time and your business. There are far better alternatives out there — Wise, Stripe, Payoneer — that actually treat their clients with respect.
0/5 — would never recommend.
23 June 2026
Unprompted review
Reply from Airwallex
Thank you for taking the time to write us a review. We are sorry that we weren't able to open an account for you at this time.
The checks that our teams make are part of our obligations as a financial service provider, please rest assured that we are always following industry regulations in regard to this. We have more information on this in our Acceptable Use Policy here: https://www.airwallex.com/global/terms/acceptable-use-policy
We don't take these decisions lightly, and as we grow we have every hope and intention to broaden the scope of companies we're able to onboard.
If you have any other questions or there's anything else we can do to help, please don't hesitate to contact us at support@airwallex.com.
We wish you all the best.
Poor onboarding transparency and unreliable support
I evaluated Airwallex for my U.S.-registered company, Meridian Arc Global LLC. Before attempting to apply, I contacted Airwallex support, reviewed their documentation, and explained my business model and situation clearly because I was evaluating a financial platform for business banking/payment operations.
My company is a Wyoming LLC, and I was looking for a business account, cards, international transfers, multi-currency receiving/holding/conversion, and related financial services. A sales/marketing representative also contacted me on WhatsApp, asked about my intended use, and said Airwallex could support my use case, except payment gateway services.
The issue started when I tried to create the account and could not receive OTP on my Bangladesh mobile numbers. I tested three active Bangladesh numbers across different carriers and completed normal troubleshooting. Support first treated it like an OTP/SMS delivery issue. Later, after multiple emails, screenshots, screen recording, repeated explanations, and submission of my publicly available Articles of Organization, Airwallex finally stated that the signup attempt was blocked because the country origin of the phone number was assessed as high risk under their controls.
The most concerning part is that this limitation was not disclosed earlier. In my earlier support ticket more than a month ag in May, Airwallex encouraged me to proceed through the standard application flow and confirmed that the United States was a supported registration country, but did not clearly explain that a Bangladesh-origin mobile number could be treated as high risk or might not be reliably supported for signup/security verification.
Airwallex also said they could not guarantee in advance that a Bangladesh mobile number would be reliably supported for future login, OTP, 2FA, account recovery, transfers, withdrawals, or security checks. For a financial platform, that is a serious operational concern. Account access, security verification, withdrawals, and recovery must be reliable.
This was not frustration; it was a security and business-continuity concern. I spent significant time evaluating Airwallex professionally, but the support process was slow, unclear, and only disclosed the core issue very late. If Bangladesh mobile numbers are not reliably supported, that should be clearly stated in documentation or early support communication.
I decided not to proceed with Airwallex and requested ticket closure, deletion of submitted documents where legally possible, and removal from marketing/follow-up lists.
Airwallex may work for some companies, but based on my experience, founders using Bangladesh mobile numbers should clarify OTP, 2FA, recovery, transfer, withdrawal, and ongoing account-security support before investing time in the onboarding process.
Because of their lack of transparency and poor customer support, I would not recommend Airwallex for serious business operation.
22 June 2026
Unprompted review
Reply from Airwallex
Thank you for taking the time to share such a detailed account of your experience, Md. Azrafa. We genuinely appreciate the care you put into evaluating Airwallex, and we are sorry that the process did not meet the standard you expected.
While we are unable to discuss specifics of our risk and security controls publicly, we recognise that any limitation affecting sign-up and verification is something you should be able to understand as early as possible. Your feedback that this should be clearer in our documentation and in early support conversations is well taken, and we will share it with the relevant teams so we can do better here.
We respect your decision not to proceed, and your requests regarding ticket closure, handling of your submitted documents, and removal from marketing and follow-up communications. If any of these have not yet been actioned to your satisfaction, we would like to put that right.
If you are open to it, please email us at support@airwallex.com referencing this review so we can locate your case, confirm those requests have been completed, and answer any outstanding questions. Thank you again for the professional and constructive way you have shared this.
Do not use this platform for your…
Do not use this platform for your business. It is the worst! They will disappear without any explanation. I hope they get banned.
Anyone who wants to file a joint complaint against them to put an end to this fraudulent bank, please contact me. We are already around 80 people!
22 June 2026
Unprompted review
Reply from Airwallex
Hello, thank you for sharing your feedback. We are sorry for the inconveniences this has caused.
We would like the opportunity to look into your case, please reply to our Request for Information with your registered email address and your ticket number.
We look forward to hearing from you.
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