You guys at Airwallex are the goods. Sure things can get a little tricky, going through a new onboarding experience, but you never ran away. Offering me caring support ‘til the issues were resolved -... See more
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Review summary
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Reviews shaping this summary
My experience with the salesperson was great. He was knowledgeable, called me when he said he would and knew all the answers to my questions. Backing up what is a solid product. The only reason I've g... See more
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AirWallex was a great help for us to set up a business bank account remotely in HK. Just finished a call with Account Manager Sarah, who was very friendly, professional and patient to explain how my b... See more
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I've been extremely happy with Airwallex and particularly my Customer Support lead Sarah. She has helped negotiated better payment processor terms, knows what needs we have as a business and is always... See more
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Company details
About Airwallex
Written by the company
Grow your business without borders
Unlock new markets, streamline your finances and save hours on admin. From early-stage companies to global enterprises, the way your business operates is unique – accomplish it all with Airwallex.
Contact info
Level 7, 15 William Street, 3000, Melbourne, Australia
- support@airwallex.com
- airwallex.com
3.3
Average
2K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't get hold of anyone to start a…
Can't get hold of anyone to start a business account. Getting AI-generated "rejection" from my account setup, no explanation. Quite interested in using the product for FX and Spend management but they seem to be lacking any humans to facilitate.
11 December 2025
Unprompted review
Reply from Airwallex
Hi Jack,
We are sorry that we weren't able to open an account for you at this time.
The checks that our teams make are part of our obligations as a financial service provider, please rest assured that we are always following industry regulations in regard to this. We have more information on this in our Acceptable Use Policy here: https://www.airwallex.com/uk/terms/acceptable-use-policy
We don't take these decisions lightly, and as we grow we have every hope and intention to broaden the scope of companies we're able to onboard.
We wish you all the best.
No support for UK customers
No support for UK customers, transfers don't work and there's no way of contacting for support other than speaking to a bot
10 December 2025
Unprompted review
Reply from Airwallex
Hi Ambush,
Thank you for leaving us a Trustpilot review. We apologize for the inconvenience you've experienced with Airwallex, and we appreciate you bringing this to our attention. Our team is here to assist you in resolving any issues you may have encountered. Please get in touch with us directly at support@airwallex.com (mailto:support@airwallex.com) so that we can better understand your concerns and take appropriate action.
We have also requested more information from you on Trustpilot on Wednesday but we have not yet received a response to that request. We kindly ask that you provide the requested information so we can locate the requests you have sent to our Customer Support team.
Failure to provide support.
Absolutely no support from the team.. just generating programmed emails saying that hope all is ok when no support or solutions offered
10 December 2025
Unprompted review
Reply from Airwallex
Hi there,
Thanks for your Trustpilot review. We are sad hear about your disappointing experience with Airwallex. Your feedback is essential, and we take it very seriously.
I've been in touch with our support team to understand what's happened here, and they've assured me that our support team has been in touch with you about this and they're helping to resolve the matter ASAP.
Hopefully everything will be resolved shortly, but once again, we do apologise for the experience you've had.
My card was fraudulently used
My card was fraudulently used, but the appeal team patiently helped me solve the problem and refunded the money. I am very grateful for the team's efforts!
10 December 2025
Unprompted review
Reply from Airwallex
Hi there,
Thank you for sharing your positive feedback!
I'm delighted to read your positive review about your experience with Airwallex! It's fantastic to know that our services are meeting your expectations. Your kind words inspire and motivate us to continue providing excellent service.
Have a great day!
Excellent Support and Smooth Experience
I had a great experience with Airwallex.
Their support team was quick, clear and very professional in guiding me through the process.
They answered all my questions politely and helped me understand everything step by step.
I really appreciate the quality of their service and the fast response time.
Highly recommended!
9 December 2025
Unprompted review
Reply from Airwallex
Hi Nabeel Rafi,
Thank you so much for taking the time to share your positive experience with Airwallex! Your feedback is invaluable to us, and we look forward to continue serving you in the future.
Very good service for California…
Very good service for California fraudsters.
7 December 2025
Unprompted review
Reply from Airwallex
Hello,
Thanks for your Trustpilot review. We are sad hear about your disappointing experience with Airwallex. Your feedback is essential, and we take it very seriously. We would like to understand more about your specific issues so that we can improve in the future. Please reach out to our customer support team at support@airwallex.com and our team will be glad to further assist you.
4 payments are hold by airwallex
I have never really had any problems with bank transfers through Airwallex HK until now. This time, my supplier sent two commission payments to my account, but both were rejected — which normally wouldn’t be an issue.
The real problem is that it has now been over a month, and the funds are still with Airwallex and have not been processed. The support team keeps asking for the sender’s account details again and again, even though the transfers were sent from Payoneer. Airwallex only needs to cancel the transfers and refund the money, but nothing is being done.
At this point, I’m starting to feel like the funds are being intentionally withheld. I had no choice but to leave this review because I urgently need the money. These are four payments with a total value of more than €18,000.
7 December 2025
Unprompted review
Reply from Airwallex
Hi there
Thanks for your Trustpilot review. We are sad hear about your disappointing experience with Airwallex. Your feedback is essential, and we take it very seriously.
I've been in touch with our support team to understand what's happened here, and they've assured me that our support team has been in touch with you about this and they're helping to resolve the matter ASAP.
Hopefully everything will be resolved shortly, but once again, we do apologise for the experience you've had.
I have been scammed by Airwallex of…
I have been scammed by Airwallex of over $130,000. They deliberately delaying every transaction cause severe business distress and panic.
It was only partially released after a police report was made many days later. By then my relationship with my client had already broken down.
There is no way to contact Airwallex. No hotlines, no physical office. Only a help desk managed by Zendesk which they often ignore and don’t reply you for days.
STAY AWAY FROM AIRWALLEX AND THEIR SCAM TACTICS
3 December 2025
Unprompted review
Reply from Airwallex
Hello Shawn Kishore,
We're sorry to hear that you aren't happy with our product or service. We'd love to understand a bit more around how we can improve - if you could send us an email at support@airwallex.com with some more detail, we'll do everything we can to help out.
Wouldn't allow me to open an account…
Wouldn't allow me to open an account and Wouldn't give me the reasons why. Useless company, avoid.
6 December 2025
Unprompted review
Reply from Airwallex
Hi Ashley,
We are sorry that we weren't able to open an account for you at this time.
The checks that our teams make are part of our obligations as a financial service provider, please rest assured that we are always following industry regulations in regard to this. We have more information on this in our Acceptable Use Policy here: https://www.airwallex.com/uk/terms/acceptable-use-policy
We don't take these decisions lightly, and as we grow we have every hope and intention to broaden the scope of companies we're able to onboard.
If you have any other questions or there's anything else we can do to help, please don't hesitate to contact us at support@airwallex.com (mailto:support@airwallex.com).
We wish you all the best.
Positive response willing to help
Positive response willing to help. options easy to follow. quick solution. Thank you
4 December 2025
Unprompted review
Reply from Airwallex
Dear Erena,
Thank you for your wonderful review. We're glad to know that Airwallex has been able to meet your expectations, and we appreciate your business. Happy Airwallexing!
Excellent service
Excellent service, support, and assistance! I encountered a difficult issue with a receiving bank for a transaction, but the Airwallex team managed to solve it for me. I am so happy with their swift assistance and follow-up during this complex situation.
4 December 2025
Unprompted review
Reply from Airwallex
Hello Hamza,
I'm delighted to read your positive review about your experience with Airwallex! It's fantastic to know that our services are meeting your expectations. Your kind words inspire and motivate us to continue providing excellent service.
Also one of the worst companies out…
Also one of the worst companies out there. Onboarding fails for completely legal, low risk company that doesnt do any of their forbidden markets. Support impossible to reach. I wouldnt trust them with my money even if they reach out to us.
Edit: they tried taking down this review.
To airwallex: it was extremely difficult to even open a ticket as your "AI" doesnt connect me through.
2 December 2025
Unprompted review
Reply from Airwallex
Hi Miha,
We are sorry that we weren't able to open an account for you at this time.
The checks that our teams make are part of our obligations as a financial service provider, please rest assured that we are always following industry regulations in regard to this.
We don't take these decisions lightly, and as we grow we have every hope and intention to broaden the scope of companies we're able to onboard.
If you have any other questions or there's anything else we can do to help, please don't hesitate to contact us at support@airwallex.com (mailto:support@airwallex.com).
We wish you all the best.
Worst scam company ever
Worst scam company ever, deceptful practices, 0 transparency and no rules. Avoid at all cost these scammers
3 December 2025
Unprompted review
Reply from Airwallex
Hello there,
Thank you for leaving us a Trustpilot review. We apologize for the inconvenience you've experienced with Airwallex, and we appreciate you bringing this to our attention. Our team is here to assist you in resolving any issues you may have encountered. Please get in touch with us directly at support@airwallex.com so that we can better understand your concerns and take appropriate action.
I’ve been using Airwallex for about 3–4…
I’ve been using Airwallex for about 3–4 years with absolutely no issues. My business is fully legitimate, my transactions are clean, and I’ve never had a single chargeback. Despite this long history and consistent, stable usage, Airwallex abruptly sent me a “Payment Service Termination Notice” and shut down my ability to accept payments.
They also informed me they would be holding $1,000 of my funds for 180 days, even though there are no disputes or outstanding issues. When I reached out to support to understand what happened, I was told they “cannot comment due to security and legal reasons,” which gives me zero clarity and no chance to resolve anything.
It’s shocking and extremely frustrating that after years of using their platform without problems, they can simply shut down my account overnight with no warning, no explanation, and no opportunity to fix anything. As a long-term user, this feels like a huge breach of trust.
Airwallex’s risk system clearly misclassifies businesses and their support team provides no transparency. If you run a business and rely on consistent payment processing, be aware that even loyal customers of several years can be shut out instantly and have their funds locked for months.
I cannot recommend Airwallex based on this experience.
2 December 2025
Unprompted review
Reply from Airwallex
Hi there,
Thanks for your Trustpilot review. We are sad hear about your disappointing experience with Airwallex. Your feedback is essential, and we take it very seriously.
I've taken a look into this, and can see you've been speaking with our support team. I've been in touch with our support team to understand what's happened here, and they've assured me that they're helping to resolve the matter.
Hopefully everything will be resolved shortly, but once again, we do apologise for the experience you've had.
SCAM
SCAM! Beware. The disabled my account and still charge me $29 a month. There is no way to cancel my subscription, either.
2 December 2025
Unprompted review
Never work with this scamers
.We worked with this company for 30 days, and they simply blocked our account without reason and froze our $10,000. They're not giving any answers or explanations, and the money won't be released. This is a complete scam; stay away. Never work with this company.
18 November 2025
Unprompted review
Reply from Airwallex
Hi Mindmaster,
Thanks for taking time to write this review.
The checks that our teams make are part of our obligations as a financial service provider, please rest assured that we are always following industry regulations in regard to this. We have more information on this in our Acceptable Use Policy here: https://www.airwallex.com/eu/nl/terms#acceptable-use-policy
We don't take these decisions lightly, and as we grow we have every hope and intention to broaden the scope of companies we're able to support. I've also taken a look into the funds, and can see you've been speaking with our support team. You can also find information about when the funds will be returned in the notice of termination.
If there's anything else we can help with, please do get back in touch with our support team, as we'd be happy to help.
Timely Response and Service
Issues outside Airwallex or I'd say global banking partners were resolved within the expected timeframe and the team worked their best effort as they have deep understanding this is very crucial to their clients business i.e., Payroll timeline
28 November 2025
Unprompted review
Reply from Airwallex
Dear Jacquelain,
Thank you for your wonderful review! We're glad to know that Airwallex has been able to meet your expectations, and we appreciate your business. Happy Airwallexing!
Great platform for international…
Great platform for international payments—quick, reliable, very responsive customer support
29 November 2025
Unprompted review
Reply from Airwallex
Dear Jihad,
I'm delighted to read your positive review about your experience with Airwallex! It's fantastic to know that our services are meeting your expectations. Your kind words inspire and motivate us to continue providing excellent service.
SCAM SCAM SCAM AVOID AT ALL COSTS!
I am writing this review to warn other small business owners and freelancers about my experience with Airwallex.
However after just scanning some of these reviews the more RECENT ones it seems these crooks are repeat offenders!
I opened an account in good faith, hoping to use it for my international business transactions.
The entire process was pointless. My account was suspended almost immediately after I opened it. I had made a single, initial payment into the account and had even provided all the source of funds information they requested promptly.
Despite this compliance, my account was frozen without any explanation or justification. When I contacted support, I received no clear answer, only generic responses. It feels like my funds are being held hostage for no reason.
This complete lack of communication and what appears to be an arbitrary account suspension is unacceptable for a company operating in the financial sector. It has caused me significant stress and inconvenience.
I am now forced to file a formal complaint with the Financial Ombudsman to get my account reinstated and my money back. I would strongly advise anyone considering Airwallex to look elsewhere. The risk of having your business operations frozen without warning is far too high.
28 November 2025
Unprompted review
Reply from Airwallex
Hi Scotty,
Thank you for sharing your Airwallex experience on Trustpilot. We're very disappointed to hear about your unsatisfactory experience with our services. Your feedback is valuable, and we want to ensure that we address your concerns promptly. Please reach out to our customer support team directly at support@airwallex.com (mailto:support@airwallex.com), and we will work diligently to resolve any issues you may have encountered.
Thousands of dollars "somewhere"
Unfortunately I have a bad experience at the moment with Airwallex. I made a transfer to Airwallex but in the wrong currency, which they can't accept. The money was sent back, but due to their complex "online banking structure" with multiple banks between Airwallex and the issuing bank, the money is now stuck somewhere and I have several thousand dollars since 2.5 months "somewhere".
Customer support keeps referring me to the issuing bank, but the issue is Airwallex's banking structure and that the money that Airwallex sent back has not come back.
They insist that they have instructed DBS to return the funds, but then there are several other banks also involved because Airwallex is virtual bank. My money seems to be in one of these other banks involved but Airwallex can't tell me where exactly the money is. They need to escalate and file a full SWIFT investigation but haven't done so in the 1.5 months that I am chasing them every other day.
UPDATE: after about 3 months, I have received my money back, because finally the customer service team took action. However I had to pay a SWIFT fee, even though the money was returned to me. I wish the customer service would have taken the necessary action sooner, I wasted so much time and energy just on getting my money back.
28 November 2025
Unprompted review
Reply from Airwallex
Hi Jane,
Thank you for sharing your Airwallex experience on Trustpilot.
We're very disappointed to hear about your unsatisfactory experience with our services. Your feedback is valuable, and we want to ensure that we address your concerns promptly.
Please reach out to our customer support team directly at support@airwallex.com, and we will work diligently to resolve any issues you may have encountered.
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