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Review summary

Created with AI, based on recent reviews

Considering 551 reviews, most reviewers were let down by their experience overall. Consumers often struggle with extremely poor customer support, noting that representatives frequently fail to provide meaningful solutions and repeatedly delay assistance. Many people state that technicians rarely show up on time or respond to urgent calls when service is down. Some reviewers were not happy with frequent network failures, unexpected internet outages, and very slow connection speeds. Users also mentioned frustrating billing issues, including being charged after cancellation and facing problems with payment refunds. Overall, individuals strongly feel that the company completely lacks accountability and fails to meet basic service expectations.

What people talk about most

Service

Customers had negative experiences with service, describing it as poor and completely unreliable. Reviewers... See more

Customer service

Consumers find customer service to be negative, highlighting repeated frustrations with unresponsive support... See more

Staff

Customers consistently note negative experiences with staff, highlighting unhelpful behavior, unprofessional... See more

Payment

Reviewers highlight negative aspects of payment, noting that while the company is extremely quick to collect... See more

Website

People report intense frustration and negative experiences regarding the website and network services.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I am frustrated with the harassment that airtel has caused in the recent week. Last month I shifted from one city to another and raised a request to close airtel broadband service, received no respons... See more

Rated 1 out of 5 stars

One of the worst i have ever seen.. they failed to my old sim 9829130207 .. they reply verbally when they failed to do they don't reply on email or their customers care .. I am going to discontinue... See more

Rated 1 out of 5 stars

Absolute shit customer service. I have never seen such a slow response time. Even after the call connects instead of listening to the grievance they stick to their bloody script and waste my time. No... See more

Rated 1 out of 5 stars

Very worst service. Atleast daily the WiFi out of service for not less than 5 times. We entire family watching TV interestingly,all of sudden WiFi goes out of service. When we call customer car... See more


1.1

Bad

TrustScore 1 out of 5

2K reviews

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1.1

All reviews

(1,928)

542 reviews in the last 12 months

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Rated 1 out of 5 stars

Airtel wifi

The worst network as i found is Airtel
Even for enquires the customer support is unavailable
My wifi router is not working past few days
There is no proper network in my area so i ofted Airtel Wifi but its of no use
Wifi is connecting to my phone but network is 0. Router's pause light is on and trying connect the agent he is not responding as well the worst customer care are least bothered
Stop trusting Airtel better go with other option which provide better option well good customer support.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Airtel deserves zero star

If zero stars was an option, that's what they deserve. I got a wifi and dth connection on June 6th and from June 8th dth connection is not working. From then I made multiple calls and raised many complaints. Even when I said it's a hardware issue based on the inspection by the installation guy and local electrician, they still wrote in their complaint that it's a network issue and closed it later. Many of my complaints were cancelled without my knowledge and no request were shown in the airtel thanks app which gives me no option to track my requests. Many weeks were passed waiting for atleast one technician to come and resolve this. Even the customer care were not effective. They were repeating the same thing and even increasing their voices when I ask smthng. Today on July 13th , same thing is repeated when I asked them to cancel the connection. They don't have all the data of my complaints, so my refund will be based on the complaint I raised on July 12th it seems.. So my money is wasted without even using it properly for 3 days. The worst experience with airtel.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Worst service

Worst service. Customer care executive always escalate the case but nothing happens.
Field technician don't pick the call.
Waiting for more than a week for IPTV installation

12 July 2026
Unprompted review
Rated 1 out of 5 stars

I have a DTH connection it's not…

I have a DTH connection it's not working I raised a complaint 7 days back still now engineer has not turned back .I think engineer is coming from Dubai .And to reach out on call to customer care is like hell and wen it is connected they ll say within tomorrow u r problem will be solved and my complaint has been taken in high priority.Wat the hell is this ?
I recommend no one to buy Airtel DTH
Only until u buy those people will be behind us after we buy they will not turn back or sort out our issues.worst connection.worst product.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer care

Horrible customer care. have been facing issues for more than 6 months. been on call for 1 hour+ They wont even escalate to a supervisor. Their line man Just closes my complaint. No matter what you do your problem is never understood or resolved.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Very poor network

Very poor network; emails are not opening, and even social media is not opening properly in the middle of the cell.
If anyone checks the message, I'm searching the open grounds.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

I have paid 1500 advance and asked for…

I have paid 1500 advance and asked for the IPTV+WIFI connection 2 weeks before,They installed WIFI after 3 days but IPTV till now they haven't installed,When I called these people they are saying router is out of stock.

Humple request to people who is going to take connection,Please do not take airtel connection you will lose your money and the network also very poor

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Airtel WiFi – Terrible Customer Experience

Worst experience with Airtel WiFi.

I applied for a new Airtel WiFi connection on 4th July. Even after waiting for more than a week, the installation was never completed. I called customer support and the local team countless times, but I never received a proper response or a clear update. I was repeatedly asked to wait, but no one took responsibility for resolving the issue.

To make matters worse, after making me wait for over a week, Airtel cancelled my order without any satisfactory explanation. My refund is still pending, which has made the experience even more frustrating.

Because of this unnecessary delay, I wasted a lot of valuable time, my work was delayed, and I suffered financial losses as I couldn't complete my job on time.

This has been one of the most disappointing customer service experiences I've had. Based on my personal experience, I cannot recommend Airtel WiFi. If you value timely installation, professional customer support, and reliable service, you may want to consider other internet service providers.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the service provided. I raised a network issue complaint, but no one has contacted me to resolve it. I have called customer care multiple times regarding this issue, and each time I was informed that a dedicated representative would contact me. However, I have been waiting for more than a day, and the issue remains unresolved. This has been a very frustrating experience. I am still waiting for the assigned person to contact me and resolve the problem at the earliest.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic Service Level commitments

My Internet connection is down since 24 hours. The earliest Airtel will look into the issue is 48 hours after logging the complaint as per the SMS they sent. Despite many calls to their call centre requesting for expedited remediation of the issue, no action has been taken. With this kind of SLA, Airtel is certainly not the service provider that suits my requirements and I am sure for many of you out there. As I write this message, I have already subscribed for an alternate service provider for my Internet connection needs. Thank you Airtel for your service so far and I wish you all the best.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with the Airtel

I am extremely disappointed with the poor service and lack of support regarding my internet complaint, which I raised on 25 June 2026.

It has now been over 25 days, and my issue remains unresolved. During this entire period, I have been following up twice every day, but no one has taken my complaint seriously or provided any concrete resolution. Every time I contact customer support, I receive the same response: "Sorry for the inconvenience. We are working on it." Unfortunately, nothing has changed.

What is even more frustrating is that while my internet service is still not working, I continue to receive calls reminding me to pay my bill. It is unacceptable to demand payment for a service that has not been functioning and for which no proper support has been provided.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely the worst service I have…

Absolutely the worst service I have ever experienced. Airtel makes big promises but delivers nothing. The customer support keeps giving false assurances, engineers refuse to visit, and complaints remain unresolved for days. Paying for a premium service and receiving such pathetic support is unacceptable. Completely unprofessional, irresponsible, and a total waste of time and money. I would never recommend Airtel to anyone.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

I have given a complaint for DTH set…

I have given a complaint for DTH set box not working. Even after 10 daya the issue is not rectified. I requeated for IP TV connection. 3 days over and no engineer calls up.. So disgusting and pathetic Airtel has become

30 June 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with Airtel…

I am extremely disappointed with Airtel DTH after-sales service. My DTH connection has not been working for the last 4–5 days. I have raised multiple complaints and contacted customer support several times. Every time I am assured that an engineer will visit "the next day," but no one has come.
I am paying for a service that I have been unable to use, and there has been no proper resolution or follow-up. The repeated promises without any action are very frustrating and show a lack of concern for customers.
If this issue is not resolved immediately, I will have no option but to request the removal of the DTH connection and switch to another service provider.
I request Airtel to either send a technician immediately to repair my DTH connection or arrange for its removal and disconnection without further delay.

6 July 2026
Unprompted review

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