Airport Parking Deals Reviews 

144
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, most reviewers were let down by their experience overall. Customers frequently complained about extremely long waiting times when dropping off and collecting their vehicles, alongside unhelpful communication and unanswered phone calls from the support team. Many consumers also encountered unexpected extra parking fees, hidden charges, and unprofessional behavior from the staff members handling their cars. Some reviewers were happy with the polite drivers and smooth vehicle collection experiences during their airport travels. Other people noted that the pricing was quite competitive and the overall service met their expectations for a reliable trip. A few individuals mentioned that booking was straightforward and the attendants were accommodating when adjusting arrival times.

What people talk about most

Service

Consumers find service to be negative, reporting long waiting times, unexpected hidden fees, and... See more

Staff

Reviewers highlight negative aspects of staff, describing personnel as unhelpful and unprofessional.... See more

Price

Clients share negative opinions on price, consistently highlighting unexpected and hidden fees associated... See more

Booking process

Customers consistently note negative experiences with booking process, highlighting a lack of transparency... See more

Customer service

People report negative experiences with customer service, describing it as unprofessional and stressful.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Under no circumstances use this bunch of cowboys. You are asked to park your car in the Orange parking area of Stansted Airport awaiting collection by a cowboy. What they don't tell you is that it co... See more

Company replied

Rated 1 out of 5 stars

Do not use this company, absolutely dreadful communication very rude and not very good English . They tried to charge me £15 each time my flight time was changed by the airline.( 2xs in total) I... See more

Rated 1 out of 5 stars

We booked parking meet and greet at Heathrow, we selected the option that looked best with Heathrow Premium Parking. When we called in as instructed 30 minutes away from Heathrow we were told that Hea... See more

Rated 1 out of 5 stars

At Heathrow this company needs alot of polishing from customer service and communication.. Also not mentioned I had to pay £7 when collecting car from the drop off.. When actually says in their pri... See more

Company replied


Company details

  1. Parking Lot
  2. Valet Parking Service

Written by the company

AirportParkingDeals.uk is a UK-based airport parking comparison platform that helps travellers compare and book cheap, secure, and convenient airport parking across major UK airports, including Heathrow, Gatwick, Manchester, Stansted, and Birmingham. We compare meet and greet parking, park and ride services, and on-airport car parks, allowing customers to find the best airport parking deals based on price, distance to terminal, and service quality. Our platform partners with trusted and vetted parking operators to provide reliable service, transparent pricing, and a smooth booking experience. Whether you need long stay airport parking, short stay parking, or last-minute deals, AirportParkingDeals.uk makes booking simple and stress-free. We are focused on helping UK travellers compare airport parking, save money, and book with confidence. Important: AirportParkingDeals.uk is not affiliated with airportparkingdeals.co.uk or any similarly named websites. Always ensure you are using our official domain when booking.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

144 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

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1.4

All reviews

(144)

129 reviews in the last 12 months

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Rated 2 out of 5 stars

The extra chrages add up…

Add the car park drop off a pick up fees. Another £12 at LHR. Still had to wait 15 mins for car on return. Not that good value. Got mail to review and led to 404 error on their site

28 July 2023
Unprompted review
Rated 1 out of 5 stars

Driver was dripping in urine

Driver dripping in urine!
Absolutely awful - I will never use again and have a meeting booked with someone from Watch Dog to discuss.

Booked for 7 days...
When I arrived, I was greeted by an older gentleman on level 4 of the multi-storey car park at terminal 3, Heathrow airport. The gentleman in question was wearing filthy closed, with fresh urine dripping from his crotch on his jeans. With fear of missing my flight, and having already paid for parking, I had no choice other than to hand my keys over to him, and saw him get in my car and drive off.

Furthermore, when I collected my car, I called ahead, when arriving at baggage collection to be grunted at by the person at the other end.
My baggage was delayed and then I had to call the number provided when I arrived at the multi-storey car park to be told that my car was still 10 minutes away.
20 minutes later, my car finally arrived, absolutely filthy, outside, and with what only can be described as muddy clay, all over the foot well, pedals and the inside of the drivers door.

This is not acceptable. Firstly to have a man who had freshly soiled himself, get in my car and drive it for however long it took to drive to your car park, having to wait with no communication after travelling for 18 hours, and then to receive my car back in the filthy state that I did, does not warrant the fee I paid for you to look after my car, nor does it mean that I should have to purchase disinfectant wipes, at the airport, to clean my car seat after a member of your team sat in my car.

Furthermore, only when I was half way home, during a 4 hour trip, did I notice that my dash cam had been unplugged. The dash cam is provided for my family's safety, and to have it unplugged by yourselves is disgusting. Tampering with my property and equipment is, quite frankly, wrong. This also raises queries as to why it was tampered with, what were you trying to hide?

It’s now going to cost me upwards of £97 to have my car cleaned professionally, plus having my seats treated, with no cost taken into consideration for our safety that was compromised driving back without a dash cam attached after it has been tampered with.

I've also discovered that my windscreen washers have 'burned' out and around £12 in coins have been stolen.

I have emailed both Kangaroo Parking and also Airport Parking Deals but surprise surprise, have had no response.

28 January 2023
Unprompted review
Rated 1 out of 5 stars

Don’t do it!

The place is nothing more than a dirt track in a secluded area that would make a woman alone feel very vulnerable. Secondly the transfer guy drove so fast and was on phone half the time that we all felt extremely unsafe

11 May 2022
Unprompted review

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