Airport Home Appliance Reviews 

4,262
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I would give them negative score if possible. They are a bunch of crooks and will take your money without any refunds or reimbursement when something goes wrong.

Rated 5 out of 5 stars

We needed a refrigerator rather quickly and our first choice was not available without a 2 month wait. I wasn’t sure about 2 freezer drawers on this LG, but this model met all of our other requirement... See more

Rated 1 out of 5 stars

Do Not Buy An Appliance (dishwasher in our case) from this place..They will first try to sell you the pricier option. Next once the contract is signed and payment exchanged for delivery. You wont hear... See more

Rated 1 out of 5 stars

Poor attitude of delivery/install team. They were dismissive of our concerns; just seemed to want to finish as quickly as possible. Scratched a washer in the process (subsequently replaced). We got on... See more

Company details

  1. Kitchen Supply Store
  2. Furniture Store

Information provided by various external sources

Originally established in 1963, the Airport Home Appliance customers know today began in 1981 when the business came under the ownership of Don & Tami Van Eeghen. Their daughters Kate & Kris grew up in the store, doing everything from filing and sweeping after school to managing store operations. The second generation headed by Kate has taken the company from a small local business to a nationally ranked and recognized appliance super store. Though the business has grown, our goal stays the same: Provide customers with the best service possible, staff our stores with knowledgeable experts, and reflect the needs of the local communities we serve.


Contact info

2.0

Poor

TrustScore 2 out of 5

4K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.0

All reviews

(4,262)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My first experience with Airport Home…

My first experience with Airport Home Appliance was great! I was able to view their floor models one week, and then order the fridge that I wanted the following week and was able to get it delivered in about a week and a half. For a bit of extra cost, the delivery people also removed the old unit.

The pricing was very competitive and the communications was excellent!

10 August 2020
Unprompted review
Rated 3 out of 5 stars

the overall transactions (in the store…

the overall transactions (in the store ) was okay. the item that i purchased refrigerator was out of stocked so i waited for about two weeks. the thing was the people who delivered it. this person was one probably the rudest person he trampled several of my plants on the walkaway. keep on mumbling "profanities " in spanish. overall experienced is not smooth.

10 August 2020
Unprompted review
Rated 4 out of 5 stars

Service is good and delivery as…

Service is good and delivery as scheduled (in 4 days) is reasonable. The only thing I want to comment is that we were looking for a refrigerator (Frigerdale brand) and the inventory described on the website
was not available and needed to be ordered which took 4 weeks to arrive. We could not wait that long and had to pick one from the existing stock which is not the brand we want to purchase.

10 August 2020
Unprompted review
Rated 4 out of 5 stars

Good service, but limited product availability.

The only issue I have is that the original product(s) I wanted was delayed or not available. Originally I expected the product to be delivered within 2 weeks, but was delayed up to 6 weeks. I had to pay a bit more for a substitute, and alternate products within the same price range were not available, which was delivered within 4 days. Great to find a substitute but unfortunate since I didn’t get what I originally wanted and I had to pay more.
Overall, the customer service was good. My sales associate was very empathetic to my needs and worked with me when issues arises. The delivery team was also good. They worked together to streamline the delivery and cam prepared during a pandemic. They made sure I was completely satisfied with the product before I signed anything.

9 August 2020
Unprompted review
Rated 5 out of 5 stars

Came to get a washer the guy was very…

Came to get a washer the guy was very informative walked me around explain all the options to me. Now I have a washer it’s beautiful, works great, no complaints I’m very satisfied.

9 August 2020
Unprompted review
Rated 5 out of 5 stars

Better Than Expected

We needed a refrigerator rather quickly and our first choice was not available without a 2 month wait. I wasn’t sure about 2 freezer drawers on this LG, but this model met all of our other requirements and we really like it now. Generous storage space for our needs, especially in fridge doors. Delivery and installation went extremely well, and after a couple of weeks, we’re very satisfied with our purchase.

8 August 2020
Unprompted review

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