Airpaz is a non-compliance company because they work around laws and legalities via foreign policies, im sure. If they were stationed somewhere customers would be able to call, speak to so... See more
Company replied
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Review summary
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my experience for 24,000,000 VND. *Timeline of Issues:* 1. For over two weeks, I have submitted multiple date change requests through your system. Every single date I selected was marked "not av... See more
Company replied
Don’t use this company! Booked flights with the company instead of directly with the airlines. Ended up breaking my leg so had to cancel our trip. The company continued to deny a refund after submitti... See more
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Avoid at all costs. Designed to look like the AirAsia site: it is not, and inflates the price of add-ons are every stage, then adds a ridiculous "processing fee" at the end. Disgusting way to mak... See more
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Company details
Information provided by various external sources
Compare Flight Tickets for Cheap Domestic Flight and Cheap International Flights from Cheapest Flights Website, Airpaz.
Contact info
Indonesia
- airpaz.com
1.3
Bad
900 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AirPaz are scam artist
This is an on- going issue since October. Now AirPaz is requiring $2500 to take off the “flag” that they put on my friends ID to keep him from flying! They already took about $13k and never gave him a boarding pass. How can AirPaz constantly get away with ripping people off? You can get ahold of these people at all. They ask for a booking number… they never gave a booking number. They just keep asking for money! My friend can’t even use another carrier to fly out because AirPaz put something in their system that flagged his ID and the Embassy is doing nothing. The police are doing nothing!
27 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Terrible and rude customer service
Terrible and rude customer service.
Wanted to check the price difference for a return flight, however the customer service agent said that they were unable to do so because my departing flight departed.
For context, my departing flight was more than a month ago, and I am looking to change my return flight.
The reason they gave me was because my 'departed' flight have taken off, hence they can't change my returning flight dates which is supposed to be in 4 days. After that the agent just closed my chat box.
Hello customer service?
Issue 1 - I am planning to reschedule my flight to a month later. You are not able to help me with that? So you only provide a platform for me to book my flights but not to reschedule my flights?
Issue 2 - Closing the chatbox on me when a general consensus have not been reached between 2 parties? Also I am pretty sure most customer service would have asked 'if there is anything they can help with' before closing the chatbox.
PS; never once was I rude to the customer service agent, OR the AI chatbot that they have.
28 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
They sell tickets what they dont have
They sell tickets what they dont have. They sell ticket to 17 year old, but she cant fly alone. They charge money from your credit card again and again, but they dont solve the problem. 1 star is totally too much, good to have a -10 stars
27 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
This app is a scam
This app is a scam. Took my money but cancelled my flights at the very last minute. I was already at the airport but couldn’t get in the plane. It happened TWICE. Customer service has no remorse whatsoever when i called to ask. They didnt give a damn since they already got my money. SCAM SCAM SCAM SCAM SCAM
25 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Have just been scamed
Have just been scamed: the price was increased when I filled in the credit card info by 10%, so they have charged me more. Then I have never recived flight tickets with info: your order is being processed. With the same message i can not cancel. No support, only AI responses, no email to write my request, no phone number to call to.
25 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Baddd service
I had a terrible experience with Airpaz. I had to book twice because their system kept failing.
The first booking was suddenly refunded with the reason “unsuccessful booking”.
When I booked the second time, they told me the flight was suddenly full, even though the system showed seats available.
Because the system doesn’t allow group booking in one transaction, I had to make two separate bookings for my whole family. Now Airpaz is forcing us to take different flights, while my other family members are still confirmed on the original flight.
Their response was extremely late, and none of my calls to customer service were answered. This caused unnecessary stress, wasted time, and so much trouble. Totally unacceptable.
Very bad service.
24 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
…Worried for nothing
Googled Air Do and didn’t realize I was on Air Paz website until after I booked and paid for flight. Read reviews and was anxious but everything turned out ok. Received both return tickets without any problems and also got help checking in online.
1 November 2025
Unprompted review
Reply from Airpaz
Thankyou for your feedback, looking forward to travel with you in the future
Even a star is to much
Even a star is to much! I booked a flight and their application selected another email (incorrect). I didnt receive my ticket and I cant purchase my check-in. I've tried several times to contact them in order to change de email with the correct one, but the chat robot is programmed to give very low answers, without a solution.
17 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Check the URL before you book
Such a scamming website pretending to be Virgin Australia. Check the URL before you book. Do not just look at the Google title
16 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Airpaz cancelled my flight and had no…
Airpaz cancelled my flight and had no alternatives I could use so I applied immediately for a refund but received an email thenext day stating that the application was made too late. What ascam. Their website is all no reply emails and they make it impossible to contact any one.
16 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
There's a reason they have so many 1-star reviews.
There’s a reason they have so many 1-star reviews.
I booked a flight through Airpaz, paid, and received a confirmation saying the booking had gone through. Then, about 30 minutes later, I got an email saying there was a card-verification issue and that my order had been cancelled.
When I contacted them on live chat, they claimed there had been a “change” with my flight so it was no longer available, and that they would issue me a voucher. This wasn’t true. When I asked when the voucher would be sent, they just said “soon.” Why are the email and live chat telling me completely different things?
The next day, their AI chatbot told me the voucher had already been sent (it hadn’t, I checked my inbox and spam). It then tried to connect me to a live agent, but after waiting over an hour, no one replied. I even tried calling them twice and still got no response.
A genuinely awful experience.
13 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
100% scam
100% scam. DO NOT USE THEM. We got an unauthorized charge from someone who used the information to buy a ticket through them. They never had the three-digit code but took the card info anyway. Be aware of scumbags like this and do not give them your money.
22 October 2025
Unprompted review
Reply from Airpaz
Dear Customer,
We have sent you an email regarding your review here, we wanted to help you through it. Please reply our email so we can help you with the problem
Thanks,
Airpaz
Airpaz is a total scammer.
Airpaz is a total scammer.
I booked a one-way ticket from SG to Yangon for my Domestic helper with Airpaz for airline MAI. Right after that, I suddenly received an email from the MAI directly that my reservation is cancelled. I thought how come my flight is cancelled so I made a new booking again with Air Asia, thinking since the schedule with MAI is not able to compromise the flight schedule which I want.
I submitted the refund through Airpaz and its rejected because the reason given was, flight is scheduled operating and I was in total shock. I explained the whole situation to Air paz and even to MAI why was such email sent if flight is not cancelled. Reply given was I did not complete the payment on time so the email was sent to me, saying reservation cancelled. It's a total misleading email and caused so much misunderstanding in the end. Despite explaining to them about this matter, they still refuse to refund me. Why can't just make an exceptional and just refund me. It's so frustrating.
4 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
I booked the ticket today but not…
I booked the ticket today but not received the reservation number. They took my all money and they didnt issue the flight ticket
8 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Data theft
I realised it was a scam before paying, but I had already given them my passport details. I am now contacting them to delete my account and all data they hold of me, but their chat bot is made in a way that you can never confirm you want the deletion of your account and data. No representatives on the other end to chat to in person either.
7 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Your company is an absolute joke Your…
Your company is an absolute joke Your service is atrocious.
Do not use this company
5 November 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
I booked a ticket with airpaz last…
I booked a ticket with airpaz last night and it’s been more than 12hours and I’m still not receding any information.I called the to check the status but they said have to wait for more time.
This is really bad ! I don’t recommend this platform to anyone.
5 November 2025
Unprompted review
Reply from Airpaz
Dear Customer,
We are sorry to hear that and for the delay regarding your booking issuance time, as we check the ticket you have book has been issued within the same day. Please check your email
Thanks
Airpaz
They used a tactic called bait and…
They used a tactic called bait and switch! Booked a ticket from jogakarta to bali! Cost about 1.115,000 RP's once they got my credit card information they raised the price about $22 U.S.! I complainted to them and they said the I booked with was no longer available etc....! A long AI answer! Clearly avoid them!
30 October 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
This is a biggest fraud company they…
This is a biggest fraud company they took our money and never provided us the air tickets. They are fraud and just looting innocent people. They should be reported .
28 October 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Airpaz is AIR SCUZZ ! A week before our flight my partners…
A week before our flight my partners father died. The booked flight tickets had to be canceled. I had booked 5 tickets.
I went straight online and the chat person said they could refund it (didn’t say what amount) if we could obtain the death certificate. We were able to do that the same afternoon. Then they said we require birth certificates of all parties. Everyone had one except for myself as im from overseas travelling and my ID was passport and license. They let that slide.
I had paid for insurance to protect our booking. However, it was only for baggage they said - if you read the fine print. Even though at the time it came straight after the tix purchase and said to protect the booking. As we still wanted to make the trip I tried to get them to make the booking for a later month. Everything was blocked. They had no intention of honouring terms of the ticket and allowing us any terms or room for compensation.
They just stole $880 AUD.
This is not then a safe or reputable airline. I am glad in a way not to fly as im sure it’s very unsafe and totally unreliable.
Airpaz are THIEVES! Don’t fly with them. They should lose their licence.
I work in the airline industry and will follow this up with some corporate influencers. Their lack of regard for people’s circumstances is cruel and very greedy.
22 October 2025
Unprompted review
Reply from Airpaz
To the valued customer,
Thank you for taking the time to share your experience on Trustpilot. We are truly sorry and disappointed to hear that your experience with Airpaz has not met the high standards we set for ourselves.
We are absolutely committed to resolving this for you.
We have already sent you an email from our end on 29 October 2025 with the subject: "Re: 1032869198 || PNR: YEVUVY|| Regarding Your Refund Request" to gather more details about the issue and offer a direct solution.
Please check your inbox and spam folder for that email. We look forward to your reply so we can immediately clarify the situation and ensure you get a satisfactory resolution.
Sincerely,
Airpaz Global Client Support
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