I have used airhub esims a few times and they always worked flawlessly. Today I encountered some connection issues after installing a new esim. Christina of the support team went through various poten... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had trouble activating my eSIM. My agent, Christina MV, was very helpful as she walked me through the process and helped me get my phone working. I would recommend for anyone to use Airhub for their... See more
Company replied
With the last two e-SIMs, I didn’t receive either a confirmation email or a QR code. I couldn’t activate the SIM in the app either. However, the chat support team was able to help me quickly and effic... See more
Company replied
The airhub esim is very cost effective for long stays ($10 for 30 days/4GB is not bad). But sadly I can't score them 5stars because it is not quite easy to isey; I had to manually change the ApN det... See more
Company replied
Company details
About Airhub eSIM
Written by the company
Airhub eSIM delivers seamless global connectivity with high-speed data, voice, and text services across 190+ countries, ensuring reliable mobile access wherever you land, instantly.
With over 5 million customers worldwide, Airhub combines global coverage, flexible plans, and secure purchasing to make staying connected effortless.
What Makes Airhub Different
- Data, Voice & Text in one eSIM
- Coverage across 190+ countries
- Unlimited and monthly plan options
- Instant QR-based activation
- Easy Refunds
- Dedicated global customer support
Built for…
- International travelers and frequent flyers
- Business professionals on the move
- Digital nomads and remote workers
- Students and long-term visitors abroad
- Anyone seeking a smarter alternative to roaming
Activation is Simple, Fast & Easy
- Browse the Airhub website or download the app: iOS | Android
- Choose your destination or global plan
- Complete your purchase securely online
- Receive your QR code instantly
- Scan, install, and connect upon arrival
Reliable Coverage Worldwide
Airhub partners with trusted local carriers to deliver strong, stable connectivity across 190+ major destinations, including:
- United States
- United Kingdom
- Thailand
- United Arab Emirates
- Australia
- New Zealand
- Vietnam
- France
- Germany
- Egypt
- Indonesia
- Canada
- Brazil
- Europe
- Global
Plus many more worldwide…
Connectivity You Can Rely On
- Transparent pricing with no hidden roaming fees
- Flexible prepaid plans
- Affordable pricing
- Secure payments and encrypted checkout
- Responsive customer support when you need it
FAQs
Does an Airhub eSIM include a phone number?
Selected plans include voice and text services. Please check individual plan details before purchase.
Can I use hotspot/tethering?
Yes. Most Airhub plans support hotspot usage, allowing you to share your connection across devices.
What happens if I run out of data?
You can easily top up through our app at discounted prices if you ever run out of data.
Is my device compatible?
Airhub works with most modern eSIM-enabled smartphones. You can view our full compatibility list before purchasing.
For Assistance
Experience the Future of Travel Connectivity with Airhub eSIM - Your Perfect Travel Companion.
Find us on: Facebook, Instagram, X, YouTube, LinkedIn for travel tips, latest updates & offers.
We are here to help!
Instant eSIM Activation
Experience the convenience of instant eSIM activation right after purchase. At Airhub eSIM, we prioritize your need for seamless connectivity. You can reach out to us at support@airhubapp.com.
Simply choose your plan, make a secure payment, and activate your eSIM instantly with a QR code. No waiting, no hassle – just instant connectivity.
Contact info
201 Spear Street Suite 1100, 94105, San Francisco, United States
- support@airhubapp.com
- airhubapp.com
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 24% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had very good experience with support.
I had very good experience with support agent Christina Jacob MV. Answered very fast, and helped me with the appropriate information.
Also Christina R helped me with activation issue. Very good support.
26 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Bojan,
Thank you for your wonderful feedback! We’re glad to hear you had a very good support experience and received quick, helpful assistance.
We truly appreciate your kind words and support!
Best regards,
- Airhub Team
Service was great
Service was great. Christina J. was patient and guided me through the issue I was having. Very positive experience.
25 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Brian,
Thank you for your wonderful feedback! We’re glad to hear you had a positive experience and that your issue was resolved with patient and helpful support.
We truly appreciate your support!
Best regards,
- Airhub Team
Quick response to my WhatsApp
Quick response to my WhatsApp. Good advice no pushy sales, will buy on day of departure and they were fine with that. Christina J is a great rep
25 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Kalim,
Thank you for your kind feedback! We’re glad to hear you had a quick and helpful experience with no pressure, and that you received great support.
We truly appreciate your support and look forward to serving you again!
Best regards,
- Airhub Team
Shocking service do not use
eSIM never worked and they never answer the questions you asked them, I have requested a refund which they are refusing to give .
25 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Paul,
We’re sorry to hear about your experience. This is not the level of service we aim to provide.
We’d like to review this matter further and assist you accordingly. Please share your order ID or registered email address, or contact our support team at support@airhubapp.com, so we can investigate your case.
We appreciate your feedback and the opportunity to resolve this for you.
Best regards,
- Airhub Team
Great customer service …
Sent a query on the chatbot after struggling to load up the eSIM…. The advice provided was instant and got me access within seconds! Thanks Cristina Jacob MV - you were super efficient and helpful.
25 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Simmy,
Thank you for your wonderful feedback! We’re glad to hear your issue was resolved quickly and that you had an efficient and helpful support experience.
We truly appreciate your support!
Best regards,
- Airhub Team
The configuration was manually
The configuration was manually. Excellent client service they help me to install everything by WhatsApp
25 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Fabian,
Thank you for your kind feedback! We’re glad to hear our team could assist you with the setup and provide excellent support through WhatsApp.
We truly appreciate your support!
Best regards,
- Airhub Team
I was using service for 3 years without…
I was using service for 3 years without any problems, but today my esim was not able to be activated, I contacted support and Mr Kumar in few minutes solve my problem
24 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Shapak,
Thank you for your wonderful feedback! We’re glad to hear you’ve been using our service for so long and that your recent issue was resolved quickly.
We truly appreciate your continued trust and support!
Best regards,
- Airhub Team
Great Customer Service!
I would like to commend Loky and Kumar for their excellent Customer Service Assistance. I have purchased a 100gb e-sim and successfully installed it on my phone. Unfortunately i thought that the e-sim was not working properly and decided to delete and reinstall it. Sadly i was not able to connect to it anymore and can no longer use it. I sent a ticket asking for assistance on what to do with my case and Loky assisted me very well. Keep up the good customer assistance Loky. You deserve to be rewarded!
23 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Gerald,
Thank you for your wonderful feedback! We’re glad to hear you had an excellent support experience and that your concerns were handled well.
We truly appreciate your kind words and support. It means a lot to our team!
Best regards,
- Airhub Team
Very responsive and fast resolution.
Very responsive and fast resolution.
22 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Alex,
Thank you for your kind feedback! We’re glad to hear you had a quick and responsive support experience.
We truly appreciate your support!
Best regards,
- Airhub Team
Had an issue activating my eSIM and…
Had an issue activating my eSIM and Karlton is very helpful and guided me until my issue is resolved. Highly recommended!
20 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Joanna,
Thank you for your kind feedback! We’re glad to hear your issue was resolved and that you had a helpful support experience.
We truly appreciate your recommendation and support!
Best regards,
- Airhub Team
Waited so long to get the esim
Waited so long to get the esim. Luckily the customer service is helpful. Eventually its resolved.
20 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Law,
Thank you for your feedback! We’re sorry for the delay you experienced, but we’re glad to hear the issue was eventually resolved and that our support team could assist you.
We truly appreciate your patience and support!
Best regards,
- Airhub Team
Did not received my QR code
Did not received my QR code, thanks for Christina S for assisting me, issue got resolved.
19 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Alice,
Thank you for your feedback! We’re glad to hear the issue was resolved and that you had a smooth support experience.
We truly appreciate your support!
Best regards,
- Airhub Team
Unreliable service – works until it doesn't
I purchased eSIMs from Airhub for Japan twice because the pricing was very competitive. However, both times the connection stopped working completely long before I had used up my data allowance, leaving me stranded without internet. I also experienced frequent phases where the signal would drop entirely. To make matters worse, manually switching to other available networks (as advertised) rarely worked. Given these reliability issues, I cannot recommend this service for travelers who depend on a steady connection.
19 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Thomas,
We’re sorry to hear about your experience and understand how important a stable connection is while traveling.
We’d like to investigate this further and assist you accordingly. Please share your order ID or registered email address so we can review your case in detail.
We appreciate your feedback and look forward to resolving this for you.
Best regards,
- Airhub Team
Customer Service
At first, I received a dummy QR code, which was quite frustrating. However, I contacted customer service via WhatsApp, and they resolved the issue in less than half an hour. It was reassuring to interact with a real person on the other side—courteous, professional, and attentive in asking for the necessary additional information. Overall, a very positive support experience. Excellent customer service
18 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Sergio,
Thank you for your detailed feedback! We’re sorry for the initial inconvenience, but glad to hear our support team was able to resolve the issue quickly and provide a positive experience.
We truly appreciate your support and kind words!
Best regards,
- Airhub Team
Recommend for all your eSIMs worldwide
Used AirHubApp several times now throughout the world. Never had an issue and when I recently did - Christina sorted it within seconds. Would highly recommend.
16 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Ian,
Thank you for your wonderful feedback! We’re glad to hear you’ve had a smooth experience using our service worldwide and that your recent issue was resolved quickly.
We truly appreciate your recommendation and continued support!
Best regards,
- Airhub Team
Very profesional ,Christina RS helped…
Very profesional ,Christina RS helped me to fix my internet.
16 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Eugen,
Thank you for your kind feedback! We’re glad to hear your issue was resolved and that you had a professional support experience.
We truly appreciate your support!
Best regards,
- Airhub Team
Good support provided by CRISTINA JACOB…
Good support provided by CRISTINA JACOB MV
14 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Vishav,
Thank you for your kind feedback! We’re glad to hear you had a good support experience.
We truly appreciate your support!
Best regards,
- Airhub Team
Cristina J
Cristina J. Top. She helped me with patience and good advices. Top!
15 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Calin,
Thank you for your kind feedback! We’re glad to hear you had a great support experience and received helpful guidance.
We truly appreciate your support!
Best regards,
- Airhub Team
Amazing support
Amazing support! The team is very friendly and helped me set up my New York trip dates perfectly. This is my second time choosing Airhub because they are reliable and truly care about the customer experience. 10/10
14 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Alvaro,
Thank you for your wonderful feedback! We’re glad to hear you had an amazing support experience and that everything was set up perfectly for your trip.
We truly appreciate your continued trust and support!
Best regards,
- Airhub Team
I had issues with activating a sim
I had issues with activating a sim. The support was very reactive and helpful and Kumar finally solved the issue.
14 April 2026
Unprompted review
Reply from Airhub eSIM
Hi Michael,
Thank you for your kind feedback! We’re glad to hear your issue was resolved and that you had a helpful support experience.
We truly appreciate your support!
Best regards,
- Airhub Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.