AF1016 … myself and my sister and son travelled this flight home from Paris to Dublin, I was EXTREMELY anxious due to my mother passing and went into a panic attack when we took off, the cabin crew we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely Trash Service & Food. Worst meals ive ever had on long haul flight...US to Paris or Paris to Africa AF clearly has not evolved and continues to hand over cold meals, cold brea... See more
My flight was cancelled one day before flying. 7th february. Was promised refund within 40 days, nothing. Given further dates many times, still no refund. 4 months, 15 calls later, promises and lie... See more
Treat their loyal customers like excrement. I would avoid them like the plague. Strange all these 5 star review mostly from accounts that have signed up to leave just one review. If your booking isn... See more
Company details
Information provided by various external sources
Book your flight ticket with Air France official website. Flights to Paris, France and more than 500 worldwide destinations.
Contact info
Rue de Paris 45, 95500, Le Thillay, France
- airfrance.co.uk
1.8
Poor
186 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
awful service/company
Really disappointed with air France's service, I can understand travel companies are busy during this time with COVID-19 but I have applied for 3 refunds in the last 6 weeks and have not heard anything back!
My refund is due to fly-be going into administration and not the coronavirus outbreak, I have not even been offered alternative flights like the airline promised at the time!
Have tried contacting on twitter, facebook and email. Can never get through on the phone lines as it says the wait time is over 30 minutes and then ends my call!!
Overall, I think the service I have received has been the poorest I have EVER come across and I can be sure that I will never be booking flights with this company again.
26 March 2020
Unprompted review
Thanks to the Aberdeen team
I recently flew with Air France from Aberdeen and to my dismay found I had booked the wrong flight date. Luckily the members of staff on duty were really kind and helpful. There was a lady called Ann and a young man who i think was Gus but I may have misheard. They not only got me on the right track but sorted my returns and just generally made me feel a little less stupid and panicked!
Thanks!
7 March 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.