The Air Conditioning Company Reviews 604

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the excellent service and the high quality of their work. Customers frequently praise the staff for being friendly, professional, and efficient, making the entire process from initial survey to installation seamless and easy. Many people appreciate the quick response times, thorough evaluations, and the neat and tidy execution of installations and services. However, some customers also noted issues with the office service, mentioning a lack of communication or unfulfilled promises regarding product functionality and repairs. A few other people also felt that engineers were sometimes rude or lacked knowledge about the trade, and experienced problems with units not being fully fixed after a service visit.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with their air... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent performance of units... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a good all-round,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend if you’re looking to install AC, use this company Airconco. They are relatable, professional and price reasonable. They have a lot of options of AC to facilitate your needs. They a... See more

Company replied

Rated 5 out of 5 stars

The engineer for the first annual service of our AC units was prompt and efficient, phoning to let me know he was 20 minutes away. He arrived on time and efficiently and cleanly carried out his work w... See more

Company replied

Rated 5 out of 5 stars

The Team were really good at providing advice on our job, saving us money. They were also super flexible in terms of installation date, (which we kept moving around). Overall, great experience wit... See more

Company replied

Rated 5 out of 5 stars

I really recommend The Air Conditioning Company for all your residential Air Con needs. The team in the office were very accommodating when I had to change a last minute booking. Then the engineer wh... See more

Company replied


Company details

  1. Air Conditioning Contractor
  2. Repair Service

Written by the company

As London's leading Air Conditioning Company for over four decades, we are dedicated to providing unbeatable prices and the highest quality service to all our clients. Our expert engineers operate throughout London and the Home Counties, offering exceptional installations, repairs, and maintenance of fitted air conditioning systems, as well as the sale and hire of portable air conditioning units. Our commitment to quality is unrivaled, as evidenced by our unbeatable 10-year warranty on every installation we undertake. We're also the only aircon company in London with a dedicated showroom showcasing every type of air conditioning unit in working order. This allows potential customers to judge for themselves the styles and different noise levels, providing confidence in making an informed decision. However, we encourage potential customers to do their due diligence and check online review platforms of our company and competitors. We believe in transparency and welcome comparisons, as we're confident that our exceptional reputation and level of service will speak for itself. Our team of experts is dedicated to providing the best possible service, and we take pride in our exceptional reputation. We offer ample parking at our showroom, or you can easily reach us by underground to Mill Hill East, with our showroom conveniently located opposite the station. Choose our company for all your air conditioning needs, and you can rest assured that you're receiving the highest quality service possible. Contact us today to discuss your air conditioning requirements and experience the difference for yourself. Don't settle for less, choose the best in the business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

604 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Professional

Professional, thorough and friendly service. Very recommended!

21 April 2026
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

Thank you for taking the time for your kind words.

Rated 4 out of 5 stars

Excellent engineer

The engineer who visited us was very polite, helpful and efficient. I would highly recommend this company.

28 April 2026
Unprompted review
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Reply from The Air Conditioning Company

We really appreciate your review, but we want to know what we can do next time to earn that extra star!

Rated 5 out of 5 stars

The visit was very good

The visit was very good - it is a new house for us- the engineer explained how to use the App and serviced everything very quickly and explained what he had done to is.

24 April 2026
Unprompted review
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Reply from The Air Conditioning Company

That's what we are here for, and thank you for your review.

Rated 5 out of 5 stars

Complete and excellent experience.

Excellent advice, supply and installation service.
Installation team were very tidy, polite and efficient.
Sales team were not ‘pushy’. They gave sound advice as to the most efficient and cost effective equipment for use in my situation.
Good all round experience.

22 April 2026
Unprompted review
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Reply from The Air Conditioning Company

Thank you for your kind words, Mr Cohen. We are now irreversibly linked for the next 10 years through our exclusive 10-year warranty.

Rated 5 out of 5 stars

Excellent company

We use The Air Conditioning Company every year for our annual maintenance and they are excellent!

16 April 2026
Unprompted review
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Reply from The Air Conditioning Company

What can we say? Thank you for taking the time to review us.

Rated 5 out of 5 stars

Great consistent service provided over…

Great consistent service provided over the 6yrs I have been with them.

Especially this year as they were quick to send someone who fixed my AC which broke the first time.

13 April 2026
Unprompted review
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Reply from The Air Conditioning Company

Thanks for this, James, and thanks for taking the time to review us.

Rated 5 out of 5 stars

Work completed as planned

Everyone I dealt with at The Air Conditioning Company (airconco) was helpful and assisted with any queries, quotes, changes to quotes, etc. The installation was planned and completed as they said, all within budget. They left the site tidy and with a new much better and cooler system in place. I would recommend them to others for their air conditioning needs.

23 March 2026
Unprompted review
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Reply from The Air Conditioning Company

Your words are so much appreciated and will be shared with the team.

Rated 5 out of 5 stars

Great company and would strongly recommend

Great company. Friendly but professional and did a lovely job. Very flexible on installation scheduling, worked with us to make this happen on a challenging timeframe.

9 February 2026
Unprompted review
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Reply from The Air Conditioning Company

We so appreciate your kind words.

Rated 5 out of 5 stars

Clean, tidy and efficient.

Aaron and Mark did a very good job. They turned up on time, explained the process and worked with minimum of fuss. Their work was clean and tidy and they left no mess at the end of each day. I appreciate Aaron explaining where he was going to put things and checking that I was OK with it before he did the work. These guys are a credit to your company. I would recommend.

20 March 2026
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

We better not tell Erin and Mark because it will swell their heads. Thank you for choosing us.

Rated 5 out of 5 stars

A great first service engineer visit

We had a great first service by a service engineer who really knew about how the air conditioning unit system worked and was very informative, kind and helpful. It was a pleasure to have him working with us.

24 March 2026
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

Thank you so much for your kind words.

Rated 5 out of 5 stars

Air conditioning installation

The air conditioning unit was fitted very efficiently by polite, helpful and friendly installers. Communications and preliminary work were all good. Highly recommended.

12 March 2026
Unprompted review
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Reply from The Air Conditioning Company

Your kind words are much appreciated Peter.

Rated 5 out of 5 stars

Air Con service

Pleasant pair of engineers, got on with the job with minimal disruption, no mess left

11 March 2026
Unprompted review
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Reply from The Air Conditioning Company

That's what we like to hear!

Rated 5 out of 5 stars

Excellent service

Efficient, helpful and did an excellent job, even in an awkward space. I would definitely recommend

16 February 2026
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

Thanks for your kind review Izzy.

Rated 5 out of 5 stars

Consistently Good Service

AirConco recently service several air conditioning units which theyhad previously installed. The company continies to deliver good service and the engineer in particular who attended was very good.

4 March 2026
Unprompted review
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Reply from The Air Conditioning Company

It's us who have to thank you for choosing us.

Rated 5 out of 5 stars

Annual Maintenance

The Airconco technician who carried out my 2026 annual service was amiable, polite and very knowledgeable; he installed the latest software into the unit and seems to have fixed a persistent communication problem between the unit and my smartphone

27 February 2026
Unprompted review
The Air Conditioning Company logo

Reply from The Air Conditioning Company

Thank you for your kind words Mr. West.

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