News on Air Transportation Reviews 3

We were unable to travel due to the war in Iran. Our planned travel period was March 22 to April 2, 2026.

We had prepaid for the stay, and under normal circumstances the booking was “non-refundable.”

I contacted you after the airline cancelled all flights for a full month, and the Danish Ministry of Foreign Affairs changed its travel advisory to “avoid all non-essential travel.”

Your customer service operates via WhatsApp, and it appears that the conversation thread is deleted each time it is closed. My thread ended up filling six A4 pages.

The different representatives were not aligned. The first one said they would check with a supervisor but never came back to me.

I wrote again and reached a new representative, who stated that under no circumstances could we receive a refund, but that we could change the dates of our stay. I then provided new dates, and that conversation also ended without resolution.

I contacted you once more and was told that we could not use the “Travel Channel Extenuating Circumstances policy,” which applies to bookings starting within the next 14 days.

I replied that our trip was starting in three days. That conversation then ended as well.

Finally, your team appeared to align internally and concluded that nothing could be done, as the reservation was “non-refundable.”

This level of unprofessional and unempathetic customer service is truly unacceptable.

We will never book with Airbetter Guest Relations again.

My booking was cancelled by the host only five days before arrival for a two-month stay, due to “unexpected maintenance.”

This was an international trip, and cancelling at such short notice caused major disruption, stress, and significantly higher costs for alternative accommodation. Finding a comparable apartment last minute for a long-term stay is extremely difficult.

What makes this especially disappointing is that everything had been confirmed, and there were no prior indications that the apartment would not be available. A last-minute cancellation like this for a long-term booking is highly unprofessional and unreliable.

I would strongly advise future guests to be cautious when booking, especially for longer stays.

Air-Better? More like Air-Worse! Ines Djelassi's attempt to rival Airbnb falls flat on its face. Her ignorance of genuine customer relations is astounding, making it abundantly clear why her business is on a fast track to failure. I made a genuine mistake in booking an apartment for a two-night stay and had to cancel within 20 minutes. Despite Airbnb's attempts to reason with her, she callously stuck to her stringent cancellation policy, refusing any refund. Not only that, but she shamelessly levied a whopping $70 for cleaning services, even though I never set foot in the place! It's blatant exploitation of policy loopholes to pocket money. A quick glance at Air-Better's reviews reveals I'm not the only victim of her refund refusals and abysmal hosting.

Ines needs a reality check before her sinking ship hits rock bottom, assuming she even cares. Maybe the $300 she unjustly pocketed will help drown her sorrows, preferably with a bottle of fine wine. My advice? Steer clear of Air-Better—booking with them is a surefire way to ruin your experience.