Air Arabia Reviews 

3,690
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 1,945 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the flight experience smooth and comfortable, often highlighting the punctuality of flights and the overall good service. Many appreciate the professional and courteous cabin crew, and some find the prices reasonable, especially for a budget airline. The booking process is often described as fast and seamless, contributing to a positive user experience. However, some people were dissatisfied with customer service, reporting poor communication, inconsistent information, and a lack of effort to resolve issues. There are also complaints about ground staff being unhelpful, unprofessional, and strict regarding baggage policies, with some experiencing long waits in uncomfortable conditions. Additionally, some customers feel that extra charges, such as those for water or excess baggage, are expensive and create a cheap impression for the airline.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction,... See more

Staff

Consumers find staff experiences to be ambiguous, with many reviewers praising the cabin crew and flight... See more

Price

Users describe ambiguous interactions with price, with many reviewers appreciating the reasonable and good... See more

User experience

People report positive experiences with user experience, with many describing their flights as pleasurable,... See more

Customer service

Customers had negative experiences with customer service, often reporting a lack of communication, empathy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value, dealt in a timely manner when distributed by Middle East conflict when they had no choice but to cancel our flights to Male, several times. Customer service was excellent and refund/reboo... See more

Rated 4 out of 5 stars

Friendly Flight Attendants Friendly ground staff The only thing I did not understand is why do they only accept cash on board! This issue should be improved

Rated 3 out of 5 stars

Space. Incredibly tight both horizontal and vertical. My knees had no space and you crammed the cabin horribly to maximize your profit. Pls. Some respect to your clients

Rated 3 out of 5 stars

Their timings are very well managed. But the food which I ordered while booking ticket was not served for me. I ordered a shawarma but I was given a sandwich which I don’t like.


Company details

Written by the company

Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet. Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers. Air Arabia, Where Next


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.7

All reviews

(3,690)

2,393 reviews in the last 12 months

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Rated 4 out of 5 stars

My mother in law travelled with Air…

My mother in law travelled with Air Arabia from Ahmedabad to Nairobi on 10 June 2026. Overall, her experience was very good.

The airline staff were helpful and assisted her whenever necessary. Since she does not understand English, the support provided by the staff made her journey much smoother and more comfortable.

I would like to suggest a few improvements. It would be helpful if Air Arabia could introduce more discounted fares for passengers. In addition, I believe wheelchair assistance should be provided free of charge for elderly passengers or travellers with very limited education who may not understand English and require guidance throughout their journey.

Where wheelchair assistance is not available, Air Arabia could consider assigning an escort to assist such passengers through immigration, security checks, and boarding procedures until they are safely on the aircraft. Similar assistance during transit at Sharjah would also be very beneficial, especially when the layover time between connecting flights is short. An escort could help passengers move quickly through security clearance and reach the correct departure gate on time.

Thank you to the Air Arabia team for making her journey safe and comfortable.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

A Smooth and Reassuring First Flight Alone

I had a wonderful experience flying alone for the first time. I have a slight fear of flying, so I was naturally a little nervous before boarding. However, I would like to sincerely thank the captain and the flight crew for making the journey so comfortable that I hardly felt any anxiety during the flight.

The takeoff, flight, and landing were all very smooth, which made the experience even more reassuring and enjoyable. The cabin crew were exceptional—friendly, welcoming, attentive, and always ready to assist passengers. Their guidance and care throughout the journey were truly appreciated.

I have flown with Air Arabia⁠ many times, but this flight will always remain special and memorable because it was my first time traveling alone. It gave me the confidence to overcome my fear and enjoy the journey.

Thank you, Air Arabia, for providing such a pleasant and comfortable flying experience. My heartfelt appreciation to the captain, cabin crew, and everyone involved. Wishing you all the very best and many more successful journeys ahead.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

The airline cancelled my flight from…

The airline cancelled my flight from London to Phuket for 01-Apr-2026 with the advice that a full refund (less service fee) or credit would be issued. I opted and submitted a request for a refund and, despite multiple follow-up attempts, have been ignored and not received anything. The only response I had from the airline from any of my contact attempts was when I advised them I would be raising a credit dispute, which I had to do as was subsequently ignored. Fly the airline at your own risk as you will get no support if anything goes wrong.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Airport staff and terminal cargo staff…

Airport staff and terminal cargo staff was really professional in Sharjah Muweillah near to madina , I can’t recall her name , she is professional , empathetic to customers and direct in responses due to this our experience with Air Arabia was stupendous

6 June 2026
Unprompted review

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