Big shout out to Michelle in customer services who helped me to exchange my too large Gala sandals for the next size down in gold. She provided excellent customer service and swift delivery. I'm delig... See more
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Review summary
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Bought some lovely shoes however the fit wasn't quite right. A quick phone call & a replacement pair was sent out before they had received the original pair back, which was great as I needed them... See more
Company replied
The Anais shoes are so dainty, pretty and comfortable, well-made with the softest leather, attractively packaged and delivered at the speed of lightening! I have wide feet, so sized up and am delight... See more
Absolutely gorgeous shoe and so comfy. I can no longer wear heels for very long so these are the perfect alternative for me. Needed something more dressy for a party and daughter’s graduation and thes... See more
Company details
About Air & Grace
Written by the company
We make astonishingly comfortable shoes that quite simply look amazing.
After 20 years creating footwear ranges for international brands, our founder Claire became increasingly frustrated with the idea that comfort and style couldn't exist.
Nine years on and we're now a small but mighty team of specialists, putting our heart and sole into every shoe we create.
Style and comfort are key - all of our shoes, boots and sandals have layers of high-performance memory and recovery foams built in.
We're passionate about responsible manufacturing. Our materials are sourced from accredited suppliers who operate to the highest standards, and manufacturing our shoes in Europe means fewer miles to travel.
We’re also fierce advocates of slow fashion and believe great design is seasonless. The cycle of endless discounting and throwaway fashion has a huge impact on our planet, that’s why our philosophy is 'buy fewer, choose better'.
A philosophy that means enduring quality is built into every shoe we design, so that you’ll love to wear your favourite pair, again and again.
SHOP NOW contact us
What makes our shoes so special?
Written by the company
- Our patented Tender Loving Air® Technoogy
- Hidden in our trainers you’ll find our patented Tender Loving Air® comfort sole that made us famous. We're told it's like walking on a cloud... Unique to Air & Grace, our patented Tender Loving Air® comfort sole combines layers of high performance foam cushioning to give you that “astonishingly comfortable” feeling underfoot. We use the best, high performance materials, usually only found in sports shoes.
FREE UK Standard Delivery
for all orders £125 and over
Standard deliveries usually take 2-4 days to reach you from dispatch. We aim to dispatch the same working day if the order is placed before midday.
We offer a FREE exchanges (UK only) using Royal Mail.
Contact info
Unit 5 Lloyds Wharf, Mill Street, SE1 2BD, London, United Kingdom
- 02039954713
- hello@airandgracelondon.com
- airandgracelondon.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Quality of shoes perfect but…
Quality of shoes perfect but unfortunately time for delivery was poor
8 April 2026
Had to wait alittle longer than…
Had to wait alittle longer than expected, so changed order to just the one pair.
Shoes very pretty, but abit snug around the ankle area ( I have fairly slim ankles so this was a suprise) . I might need to put another hole in the strap to help with comfort . Looks wise perfect
8 April 2026
So comfortable….
The Anais gold pointed flats are stunning. I wore them for the first time last night for the whole evening. They look beautiful and feel so amazingly comfortable, nothing was digging in or pinching at the end of a long evening. I love them and will be buying more for sure!
8 April 2026
Love your shoes
Love your shoes. Delivery always quick. Quality exceptional. Comfort outstanding!
8 April 2026
Lovely low heeled comfortable smart…
Lovely low heeled comfortable smart sandals/shoes. Arrived quickly and beautifully presented.
8 April 2026
Good communication and LOVE the shoes
Good communication when a delay with dispatch. Love the shoes - so comfortable and stylish. First purchase from A&G and very happy. I’m between a size 6&7 and the 40 was perfect for me.
8 April 2026
Lovely comfortable trainers
Easy to order and quick delivery. Lovely trainers and exactly same as photo. Very comfortable and my usual size fits pefectly.
7 April 2026
I bought the studded Birkenstock-style…
I bought the studded Birkenstock-style sandals a couple of years ago. While they look beautiful, they were unfortunately completely unwearable as they just wouldn’t stay on my feet.
It’s really disappointing, especially given the price point. I also wasn’t able to return them as I had worn them outside.
13 April 2026
Unprompted review
Excellent customer service
Excellent customer service
Lovely trainers boots and sandals
So many great styles
31 March 2026
My order was cancelled without explanation
I got partially refunded and have no idea what happened to my order. Not responding to my emails. Terrible experience, I will never order again.
23 March 2026
Unprompted review
Reply from Air & Grace
Hi. Our latest order from you was in February, and I can see this was sucessfully delivered, and not cancelled. I'm unable to find trace of any other orders. Our email address is hello@airandgracelondon.com and we are Air & Grace, an online shoe brand.
I have paid for next day delivery and…
I have paid for next day delivery and never received the trainers.
30 March 2026
Reply from Air & Grace
We are so sorry you did not receive the trainers. The parcel looks to have gone missing in transit with the courier, and we had processed a refund as requested at the time.
Good experience, comfortable shoes
Emailed the company prior to purchase and received helpful advice on sizing. Quick delivery and the trainers are very comfortable straight out of the box. No breaking in needed. I have purchased before and would do so again
30 March 2026
I LOVE my new bag it’s big but that’s…
I LOVE my new bag it’s big but that’s what I wanted fed up with stuff falling out of bags it’s great I will get the black one next.
30 March 2026
Lovely comfy shoes
Lovely comfy shoes. Hope u will consider doing them in white and gold or maybe cream/beige and gold for the summer.
27 March 2026
Unprompted review
Easy to place the order and the shoes…
Easy to place the order and the shoes arrived quickly.
10 March 2026
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