Called after Easter weekend and having completely run out of Kerosene. Call was answered immediately at 9am, and an order was taken straight away, and would try to organise delivery as soon as possi... See more
Company replied
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Reviews shaping this summary
Had an emergency clean out of my oil tank and had 0 fuel left, on the coldest weekend of the year (so far) James at Aidfuel did everything he could to get me something out next day, thankfully he deli... See more
Company replied
We've been a customer for over 20 years now. AID have always had competitive pricing, particularly if you can wait 5 days for delivery. Their online system is easy to use and getting a quote is very... See more
Company replied
Thank you Emily for your help with my heating fuel order, very much appreciated. First time I have called AID Fuels and ordered 500 ltrs of heating oil delivery in 5 days and very happy with price. Wo... See more
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Company details
- Fuel Supplier
- Diesel Fuel Supplier
- Energy Supplier
- Green Energy Supplier
- Heating Oil Supplier
- Boiler and Heating Service
About AID Fuel Oils
Written by the company
SIMPLE, QUICK & EFFICIENT FUEL OIL ORDERING
As a valued domestic customer, you can benefit from our quick quote ordering system, which provides you with a quote in just seconds. Plus, you can easily schedule your order for a time that works best for you.
Our friendly and knowledgeable customer care team is ready to assist you with your orders and any questions you may have over the phone.
To ensure you're always in the loop, we'll keep you updated throughout the entire process, letting you know exactly when and where your heating oil will be delivered. Your comfort and convenience are our top priorities!
COMPETITIVELY PRICED FUEL OIL
By buying fuel directly in large quantities from the UK's largest inland oil depot, we're able to pass the savings directly to you, our valued customers. This means you can enjoy lower prices and better value every time you fill up.
RELIABLE DELIVERY
We recognize how crucial it is for you to receive your deliveries on time, even in difficult circumstances. That’s why we continuously invest in our advanced tanker fleet, ensuring that we can meet your needs reliably, even during peak demand periods. You can count on us to deliver the quality service you expect.
About AID Fuel Oils Group
Written by the company
- Committed to keeping your home or business warm
- From our beginnings in 1971, AID Fuel Oils has evolved to accommodate our changing customer base. Our aim is simple; to provide homes and businesses with an efficient heating, refuelling and lubricant solution. Between the AID Fuel Oils, AID Fuel Cards, and AID Lubricants brands, we fulfil our customer's needs using the same founding principles that have helped the brand grow over the last 48 years. Our customers are right to expect more from their fuel and lubricant provider, that's why we operate in a competitive, transparent and reliable manner. We understand that no two jobs are the same. That's why we are proud of our efficiency and flexibility to ensure that we are able to meet our customers’ demands time and time again.
Reliable deliveries and outstanding customer service
Heating oil deliveries when you need it most
AID Fuel Oils Group deliver bulk fuels via our dedicated fleet of tankers throughout the Staffordshire, Shropshire, Derbyshire, Leicestershire, Warwickshire and West Midlands areas. Regardless of whether you live in the middle of a village or down a narrow country lane, we have a vehicle that can supply you with domestic, agricultural and commercial fuels to keep you moving.
Contact info
Cocksparrow Lane, WS12 4PB, Cannock, United Kingdom
- 01543 506117
- fuels@aidfuels.co.uk
- aidfuels.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from AID Fuel Oils
Dear Mr Thomson,
Thank you for taking the time to leave us a 5 star review. We always strive to offer great customer service at competitive prices, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Really helpful on house move and…
Really helpful on house move and payments carrying on great customer service very happy customer
5 May 2026
Reply from AID Fuel Oils
Dear Susan,
Thank you for your 5 star review. We're glad to hear that our team were helpful during your house move and that your payments carried on smoothly. We always strive to provide an excellent service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Fair prices and excellent delivery…
Fair prices and excellent delivery service!
26 April 2026
Unprompted review
Reply from AID Fuel Oils
Hi Leslie,
Thank you for your review. We’re really pleased to hear you found our pricing fair and our delivery service excellent. That’s exactly what we aim to deliver for our customers.
If there’s anything we can do to make your next experience a five-star one, we’d love to hear your feedback.
Thanks,
The AID Fuels Team
no problems encountered
29 April 2026
Reply from AID Fuel Oils
Dear Mr Costin,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon!
Kind regards,
The AID Fuel Oils team
We always receive excellent service…
We always receive excellent service from Aid fuel oils deliver promptly and keep us informed about delivery .
14 April 2026
Reply from AID Fuel Oils
Dear John,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you appreciate the notifications that keep you informed about your fuel delivery and that your oil was delivered efficiently. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Very polite drivers and considerate
Very polite drivers and considerate, buying club is great.
13 April 2026
Reply from AID Fuel Oils
Dear Raymond,
Thank you for your 5 star review. We're glad to hear that our drivers are polite and considerate and that you find our buying club great. We always strive to provide an excellent and reliable service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
I never have any bother with AID it is…
I never have any bother with AID it is always delivered on the day they say.
13 April 2026
Reply from AID Fuel Oils
Dear Mr Hallam,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and your fuel is always delivered on time. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Always a very good service
Always a very good service. I recommend them highly. They have never let me down. Always on time.
24 April 2026
Reply from AID Fuel Oils
Dear Sharon,
Thank you for taking the time to leave us a 5 star review. We appreciate your loyalty over the years and we’re pleased to hear that our team have consistently provided an excellent service. Your continued support and recommendation to others means a great deal to us and we look forward to delivering to you again soon!
Kind regards,
The AID Fuel Oils team
The staff are always very friendly and…
The staff are always very friendly and helpful on the telephone. Confirmation email of order sent promptly outlining price and delivery.
22 April 2026
Reply from AID Fuel Oils
Dear Catherine,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that our team are friendly and helpful and you appreciate our good communication outlining price and delivery. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear John,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you were happy with the service you received and found our pricing competitive.
Kind regards,
The AID Fuel Oils team
Good Experience
Generally good but this time AID did not advise the night before (as promised) when they would be delivering. As result access and tank not set up as needed. The driver did deal with this well but it was an unnecessary hiatus.
16 April 2026
Reply from AID Fuel Oils
Thank you for your review and for your honest feedback. We’re sorry that on this occasion you didn’t receive the expected notification the night before — we understand how important that is for making sure everything is prepared for delivery.
We’re pleased to hear that the driver was able to help resolve things on the day, but we appreciate that this could have been avoided. Your feedback has been noted as we continue to improve our communication.
Thank you for choosing AID Fuels — we really appreciate your support.
Kind regards,
The AID Fuels Team
Great customer service
Great customer service. They keep records of orders and ensure I get the same again when I reorder.
14 April 2026
Reply from AID Fuel Oils
Dear Mr Abbott,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that our team have been able to keep accurate records of your orders and provide consistent service when you reorder. We always strive to offer great customer service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Margaret,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Very accommodating during this…
Very accommodating during this difficult period. Helpful & courteous always.
13 April 2026
Reply from AID Fuel Oils
Dear Mrs Robathan-Field,
Thank you for your 5 star review. We’re glad to hear that we were accommodating and that our team were helpful and courteous. We always strive to provide a friendly and helpful service, so it’s great to hear this positive feedback. We look forward to delivering to them again.
Kind regards,
The AID Fuel Oils team
Delivered heating fuel promptly exactly…
Delivered heating fuel promptly exactly when they said they would. Polite tidy drivers.
25 March 2026
Reply from AID Fuel Oils
Dear Jackie,
Thank you for your 5 star review. We're glad to hear that your fuel was delivered within the promised time frame and that our drivers were polite and tidy. We always strive to offer a reliable service, so it’s great to hear that you’re happy with the service you received. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
friendly & helpful
13 April 2026
Reply from AID Fuel Oils
Dear Alan,
Thank you for taking the time to leave us a 5 star review. We always strive to offer a friendly service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Great service
Great service, up to date details on expected delivery times & dates always received
Polite & helpful staff too
24 March 2026
Reply from AID Fuel Oils
Dear Mrs Jenner,
Thank you for your 5 star review. We're glad to hear that you appreciate our up-to-date delivery information and find our staff polite and helpful. We always strive to provide an excellent service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Keith,
Thank you for your 5-star review. We’re really pleased to hear you found our customer service excellent and efficient — that’s exactly what we aim to deliver every time.
We appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Kind regards,
The AID Fuels Team
Great Service after Easter Weekend
Called after Easter weekend and having completely run out of Kerosene. Call was answered immediately at 9am, and an order was taken straight away, and would try to organise delivery as soon as possible to get us back up and running.
The employee was James Whitehouse! Very professional and helpful
7 April 2026
Reply from AID Fuel Oils
Thank you for your fantastic 5-star review. We’re really pleased we could help get things sorted quickly for you after the Easter weekend; running out of oil is never ideal!
It’s great to hear that James was able to assist straight away and provide the level of service you needed. We’ll be sure to pass your kind comments on to him.
Thank you for choosing AID Fuels. We appreciate your support.
Kind regards,
The AID Fuels Team
Spoke to two colleagues separately and…
Spoke to two colleagues separately and both were knowledgeable and helpful. Thanks
31 March 2026
Reply from AID Fuel Oils
Dear Mr Phillips,
Thank you for your 5 star review. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received. We’ll be sure to pass this on to the team.
Kind regards,
The AID Fuel Oils team
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