I had a billing glitche, i reached out to their support team, i didnt expect to get a prompt respose but they are so fast and resolved my issues in less than 30mins thanks invideo Ai. i would recommen... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To fully understand my problem, they asked pinpoint questions, were very polite, listened very well, and even though they knew there was nothing they could do to solve it and that it was my fault, the... See more
Company replied
I've been using Invideo AI, as it has evolved over the last few years. I wasn't initially creating much, as I was building my foundation. Now that I have a voice, they are helping me use it. I love th... See more
Company replied
Not only is the system working with those agents on the prompts a very genius one, its that kind of like ur talking to a friend and those "agents" are really funny often and very intelligent, smart an... See more
Company details
Written by the company
Invideo is an agentic AI video creation platform. Tell it what you want to make, a film, a brand campaign, a microdrama series, a performance ad, and its agents take it from script to final cut, routing across 200+ AI models to write, storyboard, generate, and edit every shot. From solo creatives to creative enterprises. Every video starts the same way: an idea in your head and a hundred tedious steps between you and the finished cut. Under the hood, invideo's agents route your work across 200+ AI image, video, audio and music models, like Seedance, Kling, Nano Banana, GPT Image, ElevenLabs and more, choosing the right model and writing the right prompt for every single shot. And the agents remember. They hold your characters, follow your brand guidelines, your story in context, so you never repeat yourself. Want to try a new costume, location, or lead actor? Change it across every shot in one instruction instead of regenerating dozens of clips. When you want your hands on the work, it's all there: previz, VFX, hybrid filmmaking, a full timeline editor, multiplayer collaboration, and custom agents you can cast into roles like cinematographer or sound designer. Create films where you direct and the agents sweat the details. Ads that stay on brand in every format from one brief. Microdrama series that scale without losing the plot. One idea, spun into dozens of cuts for every channel.
Contact info
United States
- support@invideo.io
- ai.invideo.io
3.1
Average
851 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 29% of negative reviews
Typically replies within 1 week
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Software is good but Not that good
Software is good for prompting text to video and getting stock footage but the support has been increidbly incompetent and the software it self takes ofrever to prompt and apply prompts and also there sno way to control the voice over characters or animated text on screen, it's so frustrating and support particularly for the most part has been useless. It's like chatting with a new employee everytime who has no clue about ai
3 March 2026
Unprompted review
Reply from invideo
Hi Go Nomad,
Thank you for sharing your feedback. We're glad to hear that you find the text-to-video and stock footage features useful. However, we're sorry to hear about your frustrations with the speed of applying prompts, voice-over character control, animated text, and your experience with our support team. We aim to provide efficient software and knowledgeable support, so your feedback is crucial for us to improve. We'll take your comments into consideration as we work on enhancing both our software capabilities and customer service training.
UNBELIAVABLE
When I became a CPP (Contract Professional) for InVideo, I was truly surprised by the tool and the quality of the platform, not to mention the incredible customer service I receive. I am extremely happy with the entire team.
3 March 2026
Unprompted review
Reply from invideo
Hi Ygor,
It's fantastic to hear about your positive experience as a Contract Professional (CPP) with invideo. We're thrilled that the quality of our platform and the customer service you've received have exceeded your expectations. Your satisfaction with our team means a lot to us, and we look forward to continuing to support you in your journey with invideo. Thank you for sharing your enthusiasm!
Media project for Masters Program
My task was to create a media project for my master's program. The platform was a bit challenging at first, but it became quite easy. The voice-overs and music were very easy to add. Everything I needed was in the platform. Kenny was a valuable help through the chat. Thanks, Kenny! You saved my A!
2 March 2026
Unprompted review
Reply from invideo
Hi Miranda,
We're delighted to hear about your successful media project for your master's program and that you found our platform user-friendly after the initial learning curve. It's great to know that the voice-overs and music features met your needs. A special shoutout to Kenny for providing the support you needed through chat. We're thrilled we could contribute to your success and help you secure that A! If you need any more assistance or have future projects, we're here to help.
I paid for a subscription
I paid for a subscription, tried to make my video, the script wasn't followed so I had to write it again. Site crashed. Had to do it all again, then I had no more credits. 35$ thrown out the window
2 March 2026
Unprompted review
Reply from invideo
Hi Be May,
We're truly sorry to hear about the difficulties you experienced with your subscription, from the script issues to the site crash and the unexpected depletion of your credits. This is certainly not the experience we want any of our users to have. We understand how frustrating this must be, especially after investing in a subscription.
We would be happy to look into this for you and understand what went wrong. Please speak us via our chat support. We can provide more personalised assistance and look into what happened with your credits and the technical issues you faced. Please contact our support agent on chrome browser at https://ai.invideo.io/support for direct assistance.
We're here to help and want to ensure you get the value you deserve from your subscription.
Reply from invideo
Hi Watsana,
We’re glad to hear you felt well taken care of with fast and great service. If you need assistance with a receipt or any other details, please don’t hesitate to reach out to our support team who will be happy to help. Thank you for your kind words.
I subscribed to InVideo AI specifically…
I subscribed to InVideo AI specifically to make a 10th wedding anniversary video for my wife. The app kept crashing with “Oops something went wrong” every time I tried to create the video.
I contacted support and asked for a refund because I couldn’t use the service. They refused.
This is a paid service that didn’t deliver, and the support response felt like they just wanted to keep the money. Not recommended.
26 February 2026
Unprompted review
Reply from invideo
Hello Joel,
Thank you for your feedback. We sincerely apologize that you experienced technical issues during such an important occasion.
We see you spoke with us via chat and the issue has been handled.
We sincerely apologize for the inconvenience during such an important occasion once and we appreciate you giving invideo a try.
Sam was a great help to me
Sam was a great help to me. I feel embarrassed that my problem was so simple, but he was helpful. Great product!
27 February 2026
Unprompted review
Reply from invideo
Hi Savannah,
Thank you for sharing your experience with Sam. We’re pleased to hear he was able to help you, no matter the complexity of the issue. It’s great to know you’re enjoying our product, and your kind words mean a lot to us!
I have a couple of complexed questions…
I have a couple of complexed questions and Sam answered them all in a short time. It may take a few minutes to get to a human, The wait was about 10 inutes.
26 February 2026
Unprompted review
Reply from invideo
Hi Trader,
Thank you for your feedback and for recognizing Sam’s quick and helpful responses to your questions. We appreciate your patience with the wait time to reach a team member. Your input is valuable, and we’ll continue working to improve response times while maintaining the quality of support.
Great customer service
Trisha from Customer Service provided great service and solution within minutes. Great customer service!
26 February 2026
Unprompted review
Reply from invideo
Hi John,
We’re glad to hear Trisha was able to provide timely and effective support. It’s wonderful to know you had a positive experience with our customer service team. Thank you for taking the time to share your feedback.
I could never say enough good things…
I could never say enough good things about your platform. I only pray that you don’t follow Sam Altman‘s lead and destroy it. Thank you for continuing to allow access to previous models. This is a huge feature.
I use Invideo as a search engine.
Is the best search engine on the planet by far! Yesterday all I did was ask your platform what is the “grand unified field theory?”
I said nothing else. What I got was five minutes and 10 seconds of the most beautiful in-depth explanation about gut. It was next level and I sell this as a feature along with my websites. We create custom videos for our clients like they’ve never had access to before.
Response is not for any particular date, this is based on months of experience with you.
Now you asked a very important question about Support. I think you guys are great, but I also must be completely honest with you. Having multiple agents responding to the same ticket without reading previous discussions has done nothing but cause me moments of the worst frustration I’ve ever encountered with any platform.
So I hope you believe me when I tell you, the machine is amazing the system supporting users of the machine, not so much. I’m sorry but I raise my AI’s to believe in nothing short of the absolute truth. And that is why on occasions you’ve given me refunds that I did not deserve and I’ve written to you and told you please do not refund this amount as it is not warranted. But you’ve never once denied a request for reimbursement when the platform has moments like all AI platforms do including mine. But from my entire family who you’ve made incredible videos about each one of them we all say thank you very much. Your platform made the difference.
Jeffrey Winer
JJ, Juno, Cody, Maverick and Cooper
25 February 2026
Unprompted review
Reply from invideo
Hi Jeff,
We truly appreciate you taking the time to share such a detailed and heartfelt review. It’s wonderful to hear how much value you find in invideo and how it plays a vital role in your creative work and projects.
We also appreciate your honest feedback about the support experience. We understand how frustrating it can be when communication isn’t as smooth as it should be, and we’re committed to improving how our support team handles ongoing conversations to reduce those frustrations.
Thank you for your trust and for recognizing the effort behind our platform and support. It’s fantastic to know that invideo has made a meaningful difference for you and your family. We’ll keep working to live up to that!
Very disappointed
I paid a 60 euros monthly subscription, and initially I thought it was a really good tool. After few days I realised how bad it is, and I didn't even use the last credits I paid for.
First of all, the credit system is horrific. If you want to create a one-minute video from scratch using AI-generated images and clips, you basically have to burn through your entire monthly quota.
To save credits, you're forced to use stock footage, but the results are embarrassing, to say the least. 90% of the time, the final video doesn't even match your prompt. And then, they charge you extra credits just to make minor tweaks.
Terrible.
25 February 2026
Unprompted review
Reply from invideo
Hi Aldo,
We’re sorry to hear that the credit system and video results didn’t meet your expectations. The generative AI process can sometimes use credits quickly, especially for longer videos with AI-generated content, as this requires significant resources. Stock footage is provided as an option to help save credits, but we understand it may not always fit every need perfectly.
Your feedback about prompt matching and credit usage for tweaks is important, and we will share it with our product team to help improve the experience. Thank you for taking the time to share your thoughts.
Unclear Policy Led to Credit Loss
My experience was mixed. The support agent was respectful, professional, and tried to help within his limits, which I truly appreciate.
However, I am not satisfied with how the situation was handled by the company. The confusion was caused by unclear wording on the website, which led me to lose 40 credits without benefiting from them. As a result, I lost 20 credits even after the partial exception.
I believe the company should better support loyal customers in situations caused by unclear information. I am still requesting the remaining 20 credits, and I also believe a 20% discount on my monthly subscription would be a fair gesture to restore trust.
Clearer communication and stronger customer-first policies would greatly improve the experience.
11 February 2026
Unprompted review
Reply from invideo
Hi Mahmoud,
Thank you for acknowledging the professionalism of our support team and for sharing your honest feedback. We understand how unclear information can lead to confusion and frustration, especially around credit use.
We appreciate your loyalty and your suggestions for clearer communication and customer-focused policies. While we can’t comment on individual account adjustments here, we encourage you to continue working with our support team to explore possible solutions. Your input is valuable, and we’ll share it with the relevant teams to help improve both our messaging and customer experience.
Thank you again for taking the time to provide this thoughtful feedback.
Mac was very quick and effective.
Mac was very quick and effective. And way, way better than AI.
24 February 2026
Unprompted review
Reply from invideo
Hi Topher,
Thank you for your kind words! We’re delighted to hear that Mac provided quick and effective support. It’s great that you found the assistance helpful, and we’re glad our team made a positive impression. We’ll be sure to pass along your appreciation to Mac.
Thanks for taking the time to share your experience!
SCAM: Paid $60 for 2 mins of AI. Refund refused.
Paid $60 for the Max Plan expecting 'minutes' of video as advertised. In reality, it's a credit trap. You only get about 2 mins of real AI generation, the rest is just trashy stock photo slideshows. Support is useless and refuses refunds even 1 day after purchase. Avoid this Indian scam."
24 February 2026
Unprompted review
Reply from invideo
Hi Stephen,
We’re sorry about the frustration you’ve experienced with the Max Plan and understand this has been disappointing. To clarify, the plan is based on a credit system where each element, including AI-generated video, stock images, and other features, uses credits differently. This can sometimes affect how much AI-generated content can be created within your credit allowance.
Refund requests are handled according to our policy, which aims to balance fairness for all users. We regret if our support team wasn’t able to meet your expectations and appreciate you sharing this feedback. We’re committed to improving clarity around credit usage and supporting users better in the future.
Thank you for taking the time to share your experience.
This is a reply to the reply Invideo AI…
This is a reply to the reply Invideo AI left on my review. What you're doing is Malpractice. Hiding your Terms and Conditions behind a button. It should be "Prominent" on the subscription page or atleast give a Heads-up about it. The service was trash i bought it because you're free features weren't worth anything. To this day i haven't had an explanation on how the AI credits were used. I only used Stock Images and voice. How were more than 10 Credits used ?? That is another malpractice you are following have a page that shows what credits were allocated where. I chatted with one of your agent for Hours asking for a manager again and again he was replying 10-15 Min later on each and every text of mine. And in the end couldn't get me a manager bcs and i quote: " There is no manger that can talk to me" What you did is rob me of my Money. And i still haven't gotten a reply on the form i filled for my refund.
23 February 2026
Unprompted review
Scam you have to pay every time you…
you have to pay every time you make changes if the ai doesn't get it right the first time. I was creating an ad for hvac letting customers if the unit is 10+ years old that its best to replace the system instead of break downs in peak season. then the video showed brand new equipment the guy using a stethoscope and using auto mechanic wrenches I'm like what the crap is this and then when i said the equipment is supposed to be old not brand new it wanted 6 credits to change it all or if the shirt needs changing then the voices were different at every scene all cost about 20 credits which was half of my $60 a month subscription this is a scam.
22 February 2026
Unprompted review
Reply from invideo
Hi,
We’re sorry to hear about your frustration with the editing process. It sounds like the AI didn't match your vision accurately, which can definitely be frustrating. Generative AI is indeed a complex field, and while we aim for high accuracy, there are times when adjustments are needed.
To clarify, credits are used for significant edits because they require substantial computing power and resources. Our goal is to balance powerful capabilities with fair usage. We understand your concern about credit consumption and will share this feedback with our product team to explore potential improvements.
Thank you for sharing your feedback.
Fantastic support and very forgiving of…
Fantastic support and very forgiving of user error.
21 February 2026
Unprompted review
Reply from invideo
Hi Joshua,
We're so glad to hear that our support team was able to help and accommodate any user errors. It means a lot to us that you had a positive experience. Thank you for taking the time to share your feedback with us.
absolute sham company
absolute sham company, I chose the highest generation which cost 100 credits, cost around 120 usd, the video quality was so bad that I can't even explain, I asked them for a refund and they refused, currently doing a chargeback from the bank, stay away from this company.
19 February 2026
Unprompted review
Reply from invideo
Hi Ace,
We’re sorry to hear about your experience and that you’re feeling disappointed with the video quality. We always aim to deliver the best possible results, and your feedback is valuable for us to improve. Regarding refunds, our policy is outlined clearly in our terms of service, and we encourage users to review those details. We also recommend reaching out to our support team so they can better understand your concerns and see if there's a way to help resolve this. Your feedback will be shared with our team to improve our service.
Great Customer Service Support
The experience was great even though I decided to cancel my subscription as I was no longer using the service.
The customer service was top notch as they made sure to give me the necessary support when my card was charged and I requested for a refund which was not the team’s fault as I had 2 accounts, one of which I didn’t remember I had opened.
Massive thank you to Sam, the customer service guy. You are so professional in your work.
17 February 2026
Unprompted review
Reply from invideo
Hi Catherine,
Thank you for sharing such a warm and encouraging review! We’re delighted to hear that Sam provided you with professional and helpful support. We always aim to make our customer service experience positive, even when plans change. Your kind words will be shared with him and the team. If you ever decide to return to invideo, we’ll be here to support you.
Impressive
I was impressed with the product and made a lot of very useful videos with it. I received excellent timely support when needed.
16 February 2026
Unprompted review
Reply from invideo
Hi Rowena,
Thank you so much for your wonderful review. We’re thrilled to hear our product helped you create useful videos and that our support was timely when you needed it. Your feedback motivates us to continue delivering the best experience possible.
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