AGL Energy Reviews 3,515

My daughter had an account with AGL with our internet and has put my name down 4 times as /nd person on the account. Every time I ring to question something they say oh sorry you’re not on this account!!!!’ So what do they do with this information baffles me useless company would not recommend this company to my worst enemy honestly ABSOLUTELY USELESS….

Smooth change over to new location

If I could give a zero or negative rating, I absolutely would.
After cancelling my account and vacating the property, I continued to receive bills months later. When I contacted them to dispute these charges, the experience was extremely frustrating. I was met with a representative who struggled to communicate clearly and repeatedly gave the same response: that there were no notes on the system confirming I had moved out.
This is despite the fact that there are records showing I had already disputed a power bill on the basis that the property was vacant, yet I was still being charged the full amount as if it were occupied.
The lack of accountability, poor communication, and failure to properly manage customer records is unacceptable. Proceed with caution—this company operates in a way that feels highly exploitative

Extreme high prices! Almost 700$ per 3 months and I am living by myself in a 2b2b. Doesn’t make any sense. Even when I left home for 2 months the bill was the same. Closing the account is also a long process and they are making me wait one week

Easy to compare the rates with other provider. Easy to sign up.

Ease of using the chat, line and helping me swap plans to save extra money
thank you.

I was with AGL for NBN for way too long. I made a number of complaints about drop out and speed that went nowhere. I recently changed back to Telstra using the same modems from AGL and paying less. The speed has significantly improved without the drop outs. It pays to shop around. Telstra are currently offering promotions that make it way better value for money.

I was moved from a plan with good rates onto the "Core" plan, which I knew was the highest rates. But the " Saver" rates are still high.
Difficult to work out rates and impacts on my bills, from the website. Too opaque and expensive, and what may be a great feed-in solar rate, or overnight EV charge rate is more than offset by a really high peak or shoulder rate!

Website constantly gets stuck when submitting details or payments. took 3 days just set up a move address and direct debit still isn't setup

Gas bill suggested I would be better off using a Seniors Saver, and it was cheaper when I compared those rates to my current one on an actual bill. Easy signup online, hassle free. well done

🙄enquiries are answered overseas with heavily accented people, its a bloody nuisance and a disgrace from an Australian company

I was assured that the person whom I spoke with in the resolutions team would call me back once she had spoken to her supervisor but she didn’t call back.

It’s most disappointing that a simple task could not be accomplished whereby we received notification that further concessional rates couldn’t be applied due to a post code mismatch. It’s flabbergasting given the fact that not only did we transfer our utilities to the new address but also provide evidence that Services Australia were informed however getting a new concession card would take at least 2 weeks. In any case their system has already been updated yet AGL’s data hasn’t. I will allow until this Friday for an acknowledgement that the change has been made with an apology and perhaps some sort of credit for the protracted process. Failing that I will be transferring our bundled (Electricity & Gas) to another provider.

You cant get through to a person, billing is a nightmare. you will wait around with the funds in your account on the billing day and they will still take it as non payment and give your info to a loan shark who will call you constantly. the app is a joke and you cant pay there either.

Aggressive Leeches thats what AGL stands for. Any shareholding rip off merchants like NRMA Coles and Woolies…I hope and pray that Karma gets them where it hurts and they all go bankrupt 🙏🏻 at once. Ive worked most of my life for nasty companies such as these and they care less for the staff also…revolving doors for staff…1 in 1 out whatever…… Do not support shareholders they have no feelings for humans they care more for upsetting the system not the customer, continuous threats of collection agencies, you ask the service team a question, they answer with something they read off a script and dont answer your question, they would fail writing a school essay. Used to be a good company slowly theyve turned into Australias Greatest leaches and management have no service they make you feel like a criminal when theyre just security guards for a monopoly. so over the decline of service in Australia since technology has arrived. there is no customer service in Australia its pathetic..No gold watches anymore just revolving doors. Going to chop trees and use wood you can keep your gas and electricity, throwing all devices in the ocean . Hate AGL.

My new connection was cancelled, without any notification, because 'the switch wasn't off'. It was only when I received a notification from Netflix that my account needed payment that I rang AGL (I had a Netflix & AGL combo plan) and discovered they just didn't proceed. The customer service person I had on the chat was extremely poor in addressing the situation. I ended up having to phone to sort it out. Waste of my time and yours.

Got a refund that e didn’t ask for in a check so e get charged to bank it.

Very poor call centre operators. Terrible communication skills and the line keeps breaking up . I called to check my internet connection prior to a move and now have little confidence in the information I was given. Don't answer the phone saying 'Hello? I want your birth date'.

AGL has provided the worst customer experience I’ve ever experienced. Despite multiple assurances that billing errors were fixed after hours spent on the phone, they continued to incorrectly charge me. Even after switching providers and vacating the property, they are still issuing incorrect charges and refuse to respond to emails. Extremely poor communication and zero follow-through.

Customer service does not care. I have lost count of the times I have called up and used their Chatbot to try and get into my online account, always being told it will take a few days. I first signed up over a month ago and been on the phone with them for hours on end. Both my gas and electric were meant to be done on the 27th of January, but my electric was not done until a few days after that date. And again, I did not get any reason why this happened from Customer Service. As I still cant login into me account, I have to call them AGAIN on Friday, the 6th. If it's not sorted this time, I will be going elsewhere.