Agincare Reviews 

Agincare has made a difficult time in our lives bearable because they specialise in personal care which is keeping us safe and secure.

Nightingale nursing home, Derby. Communication and information was really good. Very friendly and helpful staff. They were able to visit and assess my father in law whilst he was in hospital and accommodated a move to suit us because we don't live local. The home is newly refurbished and very nice. All rooms have what resembles a front door so gives the impression of a flat. It helped us because father in law didn't want a care home. We were all welcomed when we arrived and felt very at ease with everyone. The food was lovely and we were also given a cup of tea. Overall a very positive experience and we believe father in law will be very happy and looked after. Lovely environment and feel, and very clean and fresh.

Been very helpful & quick in assisting with the administration process in relocating my mother to a new care home

Exceptional professionalism in the company. Excellent support system

Chris our assessor was absolutely brilliant, not only was he professional, but he engaged very well with my Aunt. He asked lots of questions that were appropriate and was interested in my Aunt's responses. He made us both feel comfortable and confident in the care Agnicare will provide.

Chose Agincare because from initial contact through to assessing and matching my mother with a live-in carer, was handled professionally, competently and with understanding. My Mother has now had her live-in carer for over a week and is very happy with her. I feel very confident leaving my Mother in her care, and confident in the support Agincare give both to the carer and to us.

Fantastic estate. Friendly and helpful staff. Beautiful clean, bright rooms. Very welcoming on arrival. Could not do enough to help us.

Had To Re Locate my mother at short notice from another County. Staff at Cheriton were warm and friendly and have made the transition from one care home to another straightforward and stress free as well as very nice accommodation for my mother.
So thank you...

Mum had been in hospital for 2 months and was bedridden. The care plan was to provide a live in carer the help roll mum so her pad could be changed every 4 hours.
The first carer told me she had a bad back so it was painful to do her job.
The second one suffered from panic attacks so only stayed one night. The third only stayed one night but did clean the sink. The fourth was really good and a good rapport with mum.
I found myself helping to turn mum twice for pad changes.
The lady at the office in Guildford was very good and caring and the manager from the office in portland was understanding.

I'm happy with the care they give my mum but I do have a small dislike on Christmas the grandkids bought her a lovely winnie the pooh nightie and on boxing day it had gone from the drawer never worn and never found then I replace it put her name and room number on it again never worn and gone from the drawer and still not returned there seems to be a thing with the laundry if it's not dirty there is no need to take it to the laundry if that's where its gone but the staff there are all great with mum but I'm concerned that someone is going in her room and taking that specific nightie it wasn't cheap it was from her grandkids so we are all a bit upset by this I also have found at times yogurt pots on floor that I cleaned up and empty pot in her bed with spoons and odd occasion she uncovered she does tend to play with her covers as of her dementia so does need checking on

Rooms and equipment need to be checked that everything is working prior to resident moving in. My Mother was in for 4 days before I realised her call bell hadn’t been connected in all that time !! No one gave her a shower in the 4 days she was there and she was also told to lock her door as a male resident kept wandering into her room. The carers were all lovely but seemed short staffed.

I have been with Agincare since 2018 I was with central branch then moved to the North branch no disrespect to central but in my opinion the North branch is by far the best Karen Harding runs that office singled handed and I can't fault her she has supported me and it is heart felt not because she has to as a manager I can talk to her about anything at any time the North is lucky to have her!!!

Supportive and helpful staff

The Agincare team have been helpful and professional from initial contact through to providing care service in the home. It is still early days but we are very satisfied with our experience to date.

We felt the assessor understood and listened to my Mother and to us. And there was quick response regarding a live-in carer at short notice. We wait and see.

I found the care home friendly and welcoming and it felt very homely and I was pleased to place my elderly father there for his care. It was a speedy efficient service. My father is settling in well and I would not hesitate to recommend Agincare to anyone else looking for a placement.

We recently moved my mother in law to an Agincare home, St Peter's Park in Bexhill on Sea. The home itself is very good and the advice we received from Ben Paice was excellent throughout. The whole process from seeing the home and choosing her room right through to my mother in law arriving, was extremely smooth and easy. The home is efficiently run, the staff kind and caring and the facilities are very comfortable. My mother in law is very happy there and we are relieved to have her being well cared for. Highly recommend.

My Mum was placed in here for rest bite due to her Alzheimer's via social services. This was supposed to be a secure facility giving family members like me peace of mind.

However, Mum managed to walk out of the building on a couple of occasion undetected and luckily returning to her home. On one occasion the home contacted the police to remove her from her home.

I found the staff very unprofessional; I observed them leaving doors on the latch give residents access to such areas as the kitchen.

At one point they accused my farther of giving my Mum the code to the front door, this dumfounded me as she has Alzheimer's and would never remember. This really upset my Farther and it was at this point he wanted her moving to another home.

VERY HELPFUL & FRIENDLY