We established a formula for my monthly prescription. I asked to wait a couple months because I had to finish a recent glp-1 prescription. He was very flexible, and informed me I could call back just... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ability to visit with a physician regarding something so personal in such a quick span of time was incredible. My weight loss journey did not have to wait. I’m impressed with the absolute speed in... See more
Experience with the doctor and getting medication was easy. But getting logged into the website/app has been a nightmare. I called and was told my issue had been escalated to IT and I would be called.... See more
Company replied
I really liked the provider. I felt heard and she was very knowledgeable about perimenopause and answered all my questions. She is getting me started on HRT right away.
Company replied
Company details
Written by the company
Agile Telehealth makes it easy for employers to offer employees affordable, prescription-based GLP-1 treatments—all from the convenience of a virtual visit. What sets Agile’s programs apart is our ongoing, personalized support through exclusive Care Coaching. Each patient is paired with a certified Care Coach who meets with them biweekly—or at a cadence that works best for them.
Contact info
United States
- agiletelehealth.com
4.6
Excellent
903 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would not use this company
I would not use this company. My experience was frustrating. I paid the $50 lab fee expecting to move forward with TRT, only to learn afterward that TRT services were not available in Louisiana. When I requested a refund of the lab fee, it was denied. I believe customers should be informed of state availability before they are charged. Better communication upfront would have prevented this situation.
26 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Luke, we’re so sorry for the frustration you’ve had regarding service availability in Louisiana. It’s clear we should have been more transparent about state restrictions before any fees were charged. We’re taking your feedback to heart to improve the Agile Telehealth customer service experience for everyone. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
-Agile Telehealth
Reply from Agile Telehealth
Hi Stacey, we’re so glad you found our platform easy to use and accessible. Thank you for sharing your feedback and for trusting our team. Agile Telehealth reviews like yours help us ensure we're providing the best experience possible. We’ll keep working to make our process smooth for every patient.
-Agile Telehealth Team
Effectiveness
Love the way they listen to the concerns. If meds need to be adjusted they do it. Meds are effective and they are shipped very fast. I'm very satisfied.
26 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Patty, it’s wonderful to hear that you feel truly listened to and supported during your journey. Thank you for sharing your positive experience with our medical weight loss program. We'll continue to provide that same level of care and fast service as you move forward.
-Agile Telehealth Team
Doctor was courteous and attentive to…
Doctor was courteous and attentive to my needs
25 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Wanda, it’s wonderful to hear that your doctor provided such attentive care. Thank you for choosing Agile Telehealth and sharing your experience. Agile Telehealth reviews like yours highlight our dedication to a personalized approach. We’ll continue working hard to ensure every visit remains professional and helpful.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi becca, it’s great to hear that you felt comfortable and unhurried during your experience. Thank you for sharing your feedback and trusting us with your journey. We’re committed to maintaining this Agile Telehealth personalized approach to ensure every patient receives the focused care they deserve.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Ana, it’s great to see that our communication was helpful for you. Thank you for your trust and for sharing your feedback. Agile Telehealth reviews like yours let others know we’re always here to listen. We’re committed to keeping our support team responsive and caring.
-Agile Telehealth Team
Very happy with all of the clinicians
Very happy with all of the clinicians I’ve met with. And quick to schedule (like within 30 minutes).
24 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Ana, it’s wonderful to hear that you’ve had such a positive experience with our clinicians and fast scheduling. Thank you for choosing us and for sharing your feedback. Agile Telehealth reviews like yours help us stay focused on our patients. We’ll keep prioritizing your needs every step of the way.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Courtney, it’s so rewarding to hear that our team made you feel cared for. Thank you for sharing your feedback and for trusting us with your health. We’ll keep prioritizing a compassionate, personalized approach for everyone in the Agile Telehealth weight loss program.
-Agile Telehealth Team
Completely wasted my time and money…
Completely wasted my time and money getting laboratory work completed for a medication they are unable to provide based on where I live. They even had me pay for a 3 month supply of the medication, only to they find out they can't offer the medication in Louisiana. They are very disorganized and I get 3-4 text and emails each day asking for information that I have already entered on the website.
21 July 2026
Unprompted review
Reply from Agile Telehealth
Hi David, we’re very sorry for the frustration and confusion regarding medication availability in your state. It’s clear we missed the mark with our internal coordination, and we understand how upsetting it is to deal with repetitive messages. We want to make this right and improve your Agile Telehealth customer service experience by ensuring your account is handled correctly. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
-Agile Telehealth
Reply from Agile Telehealth
Hi Davidjon, it’s great to hear that you found our process easy and the service prompt. Thank you for your trust and for choosing our medical weight loss program. Your feedback helps us a lot. We’re committed to maintaining this high level of care and efficiency for you.
The Agile Team
Reply from Agile Telehealth
Hi Martin, we're so glad you found our materials and process informative. Thank you for sharing your positive feedback and trusting us. Agile Telehealth reviews like yours help others feel confident starting their journey. We’ll keep providing the clear, helpful guidance you need as you move forward.
-Agile Telehealth Team
Felt comfortable
Easy phone call with provider. Made me feel comfortable.
20 July 2026
Unprompted review
Great communications
Great communications. Good questions asked. Came up with a good treatment plan in less than 10 minutes.
19 July 2026
Unprompted review
Easy as pie!
19 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Donette, it’s great to know you found everything so simple and stress-free. Thank you for sharing your positive feedback and choosing us. We’ll keep working to ensure our medical weight loss approach remains easy for all our patients.
The AgileTelehealth Team
I would have given a 0 star if…
I would have given a 0 star if possible. I followed the text prompts an got my bloodwork and as soon as it was submitted, I was informed to set up a video meeting with the doctor and to pick a date. There are no dates available. After a week of talking with a receptionist who says "I see you missed the meeting" of which I never could set a meeting. Now after not getting any consultation, the receptionist states, "I cannot issue a refund because it's too late". That's not my fault. You can never meet a doctor. This is a scam.
19 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Michael, we’re so sorry for the frustration you’ve experienced with our scheduling system and the conflicting information regarding your refund. It sounds like there was a major breakdown in communication, and we want to make this right. We’ve shared your feedback with our leadership team to ensure this is reviewed and resolved immediately. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
- Agile Telehealth
Very professional
I had a very great experience. This is a very professional setting and all my questions were answered.
19 July 2026
She was amazing
She was amazing. She explained everything very clearly and listened to any concerns I had.
18 July 2026
Unprompted review
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