Agende Reviews 

Really appalled by the overall customer service (or lack thereof) I have experienced from this brand. I wish them all the best in the future but I will not be re-ordering.

My experience ordering from AGENDE –

Order placed 18th September, £273 paid, and still no dispatch date over a month later.

18 Sept: Ordered my AGENDE. Shopify initially indicated dispatch on 22 Sept, delivery by 26 Sept.

19 Sept: AGENDE announced the original pre-order had sold out. The next batch would dispatch 5 Oct.

24 Sept: Chased my order. Told it wouldn't dispatch until 5 Oct.

5 Oct: Emailed again as no dispatch notification. No direct response.

6 Oct: Isobel emailed customers explaining fulfilment issues and changes to operations.

8 Oct: Isobel confirmed my new dispatch window of 12–16 Oct, with upgraded express delivery. Finally, some reassurance.

13 Oct: Chased again. Told dispatch had moved AGAIN to 17–22 Oct.

14 Oct: Raised a formal complaint about the repeated delays.

15 Oct: Rex acknowledged the issues and reassured me they were working to honour the 16 Oct deadline.

16 Oct: Still no dispatch. Now told they're aiming to dispatch most outstanding orders by 22 Oct, with no confirmed date for mine.

16 Oct: Escalation requested to Isobel. Received another generic response blaming launch demand, without addressing my questions.

17 Oct: Rex confirmed they now cannot provide a dispatch date for my specific order, citing stock availability, product variants and batch allocations.

17 Oct: I emailed the COO, Mark, and received the most honest and human response to date explaining that paper packs had been damaged and that they can ship all leather products and some paper products now, or wait until 20 Oct to see if the full order can be sent, if not they will send what they do have then.

19 Oct: Generic email from Isobel which looks as though it went to all stating the dispatch window is now 22-31 Oct. It was a carbon copy of what came through on the 8 Oct, so disregarded as insincere lip service.

20 Oct: Emailed Mark to ensure my order is still being shipped as previously agreed on the 17 Oct. No response.

Meanwhile, influencers, celebrities and content creators continue to receive theirs as do more recent customers. Is this more of a cash grab?

AGENDE is celebrating over £1 million in sales, but I'd genuinely like to know how much of that represents orders that haven't actually been fulfilled.

I want the product, not a refund. But after paying £273 over a month ago, the constant moving of dispatch dates and lack of proactive communication simply isn't good enough.

For a company that positioned themselves next to Hermes, using them as the marketing hook- they certainly aren’t giving luxury experience!

There are other luxury options on the market that give the same subtle elegance… try Mulberry, Aspinal of London, Holland Cooper or even Hermes themselves!

Update October 20th:

Still nothing !! I asked for my money back because this is just a scam. And of course customer service isn’t responding to my request. I myself run a webshop over 11 years now. If I do this to my customers I can file for bankruptcy within a month ! I also asked for a chargeback on my creditcard.

I ordered in the first hour before the website even launched. Products were “available” it’s now 14th of October and still nothing has been send ! While they promote pre order after pre order but the customers that ordered at the first hour are still waiting! It’s starting to feel like a whole scam. Customer service hardly responds or are promising dates to send out the order but nothing is happening. Very very disappointing!!!

Despite a delay from the initial dispatch date, I have to say that the wait was absolutely worth it! The customer service team kept me informed throughout the process, which I really appreciated.

When the product finally arrived, it exceeded my expectations. The Agende is genuinely beautiful, and I am extremely happy with it. The quality and attention to detail make it clear that a lot of thought has gone into the product.

I also want to emphasise that I am not an influencer, and this is not a sponsored review. I am simply a genuine customer sharing my honest experience and opinion. I believe in giving credit where credit is due, and the Agende deserves it. Despite the initial delay, I am delighted with my purchase and would happily recommend it to others.

Sometimes, a product really does turn out to be even better than you expected, and this was one of those occasions!

I genuinely cannot believe how appalling my experience with Agende has been. Just when I thought their customer service couldn't get any worse, they've somehow managed to outdo themselves.

I placed my order on 4 September, deliberately paying MORE to purchase items individually because they advertised an earlier delivery date (22 September). The cheaper full set was expected on 5 October.

My order finally arrived on 8 October. So I paid MORE to receive it LATER. Brilliant.

And then the real disappointment. TWO of the four planner clasps were broken, rendering it unusable, and the mirror had glue and threads protruding from it (the mirror bit is minor but still annoying for a "luxury" product.)

I reported everything immediately, supplied photographic evidence and spent days chasing unanswered emails. Eventually, Agende apologised and told me my exchange was awaiting approval.

Today, 5 days after I emailed in asking how to exchange, I had enough and just asked for a refund and how to do that -and guess what they REJECTED my return.

Their official reason?

"POD shows parcel in perfect condition."

I'm sorry, WHAT?!

The outside of the parcel was fine. It's the products INSIDE that are broken!

Apparently, Agende thinks that because a cardboard box survived the delivery journey, the contents must be absolutely perfect. Fascinating logic.

So after waiting over a month, receiving broken products and spending days chasing customer service, I'm now being refused permission to return them.

At this point, it's gone beyond dreadful customer service. I'm genuinely concerned about how this company is treating its customers and their consumer rights.

Under the UK Consumer Rights Act 2015, customers generally have the right to reject faulty goods within 30 days. I reported these defects on the DAY they arrived.

I run a business myself. Mistakes happen, I understand that. But refusing to take responsibility for faulty products, despite photographic evidence, is astonishing.

I've now formally requested a full refund and am taking steps to dispute the payment through my bank.

Luxury marketing. Premium prices. Broken products. And a returns policy that apparently cares more about the cardboard box than what's inside it.

Please research independent reviews and genuine customer experiences before spending your money here. I really wish I had.

I will update this review if Agende finally provides a satisfactory resolution and processes my refund. Until then, I cannot recommend this company.

Agree with all the 1-star reviews, and disgusted by the 5-star reviews posted by faux influencers, as requested by the PR firm hired by Isobel (instead of hiring any actual customer service or product fulfilment). Terrible business, with seemingly no actual product, and zero communication. Do not purchase from this scam of a business.

If you ordered something and your dispatch date has been and gone, and you have genuinely tried contacting customer services but have not received a personalised (not one of those mass "Hi lovely" mailing list 'updates') reply, you can get your money back by raising a claim with your card provider.

I've been emailing asking to cancel for over a week and heard nothing. My card company helped me out immediately.

Another customer waiting for her order... Bought two Agendes back in September to be delivered before 5th October. Still waiting for updates or replies to my emails and dms.
ZERO communication whatsoever. Absolutely shocking experience… Especially when so many paying people are still waiting for any updates or their orders after dropping minimum £140 on her product. Seems like all influencers are receiving theirs in no time, since clearly that’s Isobel’s priority. Shameful.
The irony of all her posts about how successful her business is with news articles and podcasts, while scamming her customers and delivering not even close to ‘luxury’ customer experience. By now you get more response and better care from Tesco.
Do not buy as you will be scammed like all of us. Can’t wait for news to pick up and follow up on how her ‘business’ is actually doing…

Shocking company. I ordered over a month ago. No response to any messages on social media (DM’s) and they are very, very quick to remove any comments on posts from people asking where there order is or calling out this scam.

When i have received responses to emails they have taken a week to respond and they have told me a completely different lie each time. They just send template emails with a different excuse. My most recent email assured me my items would be shipped on 25th September, even though it’s 9th October today!!

The recent emails claim to be from Isobel and are completely tone deaf, self congratulatory waffle sent from a mass emailing account. She is much too busy getting her nails done and travelling looking at instagram, and telling the world how much money she is making from this scam.

I know two influencers who were gifted the Agende as part of the PR launch. Many hundreds are being shipped to influencers for free (paid for by customers) in exchange for social media posts and comments. They told me that they all received an email a couple of days ago asking them to post 5* reviews on trustpilot to help the company due to all of the paying customers calling them out. They were told to say that the customer service is good, that a small delay is worth the wait etc. Read the 5* reviews and you will see that they are blowing smoke up Isobel and the companies A…

I’m afraid that this is gaslighting. This is fraudulent now. And above all, the insanely tone deaf, bare face lying emails and profiteering is absolutely appalling.

The fall is going to be bigger than the rise as I know the press will be onto this soon enough!

Yet another deadline missed. I cannot believe that the founder herself emailed impacted customers and promised we would finally receive a dispatch date… only for that deadline to also pass without result. Honestly, this company is terrible. Do not order from this fraudulent business!

Unfortunately my experience with Agende has not started well like so many others. I received no updates on my order at all despite having placed my order a whole month ago. No responses via email or social media. Influencers are clearly being prioritised over normal paying customers which I find particularly tacky considering the founder keeps talking about how much money she’s making without actually fulfilling people’s orders. It’s not ok to take people’s money and then go radio silent.
Still waiting for a dispatch date…

Very disappointing experience and unfortunately I would not recommend wasting your time.
I ordered my agenda at the beginning of September and still havent received it. I have received explanation emails regarding the delays, but at the same time, influencers continue posting daily about receiving their agendas. As a paying customer, this is extremely frustrating and gives the impression that influencers are being prioritised over regular customers.
This is an expensive product, but the level of customer service and customer focus has been extremely poor.

As the owner of a large scale business myself , but not an influencer , I understand that businesses can grow incredibly quickly, but they can also lose their reputation and loyal customers just as quickly. Customer experience should never become less important simply because a brand is growing.

Very disappointing, especially considering the price and expectations surrounding the brand.

UPDATE - on 7th October we were all emailed promising we would be informed of a definite dispatch date on 8th October. It is now 9th October and no email received.

I’ve experienced the same issues as many others. I placed my order at the start of September with a promised dispatch date of 22nd September, but that date came and went with no update.

The biggest problem has been the complete lack of communication. I’ve emailed several times and each time I’m given a new dispatch date, which then also passes without any follow‑up or explanation.

It’s very disappointing. I can’t comment on the product itself as I still haven’t received it, but I would not have ordered had I known the customer service would be this poor. At this point, I’m considering requesting a refund as I still have no idea when my order will actually arrive.

Love the product! So happy with my investment and wholeheartedly wanted to support someone who I’ve followed for years online! Clearly some issues with the delivery partners as I got mine a bit late but I’m reviewing the product from Agende, not the fulfilment centre. Great quality, sturdy and great for my day to day productivity!

UPDATE Oct 22: I finally received my Agendes and was very excited to receive them. I ordered two because I put my faith in the brand and wanted to support a female founder. However it seems in their rush for production and to send items out, their quality control seems to have been overlooked. My tan Agende has a card slot that is not completely cut so I cannot put anything in it and has a loose thread in the stitching. The suede has binder ring imprints on the spine that don’t rub off. I can overlook these in a lower priced product but not from a “luxury” brand that cost $$$ and positions itself as the “Hermes of agendas.” I’ve sent an email to customer service and awaiting reply; I’ll update my review once I receive a resolution.

*****

I truly believe this is a premium product that’s worth it, but the experience has been very frustrating. I ordered in the second week of September and was told it would ship with the September 22 preorders, but I haven’t heard anything since. Communication was good early on, then silence.

I understand delays happen and really want to support Isobel, but it feels like she and her team need to focus on getting their logistics and customer communication in order rather than constantly promoting the product on social media.

Yes the waiting was a bit annoying, but well worth it, it has arrived and I am very pleased with it and impressed by the quality. CUstomer services were polite, and very honest, saying they were experiencing some teething problems and had been overwhelmed by demand, fair enough. I can’t imagine once the distribution issues are sorted that anyone will be disappointed, I am very proud of my purchase!!

I have just received my Agende. Yes it took a little longer than I had anticipated but I'm absolutely delighted with it. Much better than I thought it would look. I bought the Navy one and it's perfect. It's got everything I need and a bit more. The mirror!! What a well thought out production. Well done Isobellorna 👏 And as you know all good things come to those who wait and this was worth the wait.

Quality product, well made and you can see the craftmanship and care the design entails. Expandable for projects I have in mind, and worth the money. Handy for my work meetings.
Speedy delivery, the website said there may be a wait due to high demand with orders, but it came within 14 days and was worth waiting for ! :)

Excellent product! Great customer service too. Feels really luxurious and even the packaging is high quality! Highly recommend purchasing Agende

Love love love my Agende ! It has that luxurious feel to it and has reinvigorated my sense of purpose! I did have to email their customer service peeps to amend my order ( my error ) and was dealt with speedily and politely. Definitely be buying more as presents for my envious friends !