Afs Removals Reviews 255

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Avoid this company - another online only removals company that cannot deliver what is promised or paid for! They sent the removals team on the wrong day - which I only found out as a man... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing team. From beginning to end, the personally assigned coordinator handled survey, planning and oversaw dedicated team to ensure a smooth and carefully performed move. Nothing w... See more

Company replied

Rated 5 out of 5 stars

A truly hard working dedicated strong working team. Thank you so much Ali and your whole team to make my mums dream come true by collecting and placing each and every bag box Funiture item exactly... See more

Company replied

Rated 5 out of 5 stars

Thanks very much for moving us at short notice on 3rd May 204 . We have been let down with the initial company booked because of the moving dates been changed. AFS Removals delivered exactly as per t... See more

Company replied

Company details

  1. Moving Company

Written by the company

Our AFS Removals team has an excellent reputation which we have acquired through our passion and commitment for the industry we work in.Our clients are the ones who make us valuable and reputable. We form one-on-one relationships as a result of our excellent work. We offer professional Removal services throughout UK & Europe with competitive rates. Our Removal strives to transport your belongings to your requested destination as efficiently and safely as possible, handling all of your valuables with care. To maintain a safe transit, your goods will be securely packaged. Your moving specialist will keep you informed of any adjustments or concluded tasks along the journey, remaining with you until your completely satisfied with our service and ready to enjoy your new destination. We will customise a move to suit your schedule and particular needs. Working with you individually to develop a complete plan, whether you are moving locally or furher away, our aim is to make transporting your items as easy and simple as possible! Allow us to take you on a tour of a typical full-service residential relocation. AFS Removal also Business Removal Services in UK & Europe. For commercial removing, our proficient staff are required to efficiently strategise, making our work very effective. This only comes from our extensive experience!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

255 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

AFS REMOVALS were excellent

AFS REMOVALS were excellent. The lads worked hard and they were very professional in their work. I would recommend them. Many thanks Robert and Denise.

26 April 2024
Unprompted review
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Reply from Afs Removals

Thank you for taking the time to leave us your important feedback. We are pleased that you are happy with our service you have received.

Please do not hesitate to reach out should you need anything in the further, we are always happy to help

Rated 5 out of 5 stars

The team were efficient

The team were efficient, friendly and reliable. We were super happy with our experience.

26 April 2024
Unprompted review
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Reply from Afs Removals

Thank you for taking the time to leave us your important feedback. We are pleased that you are happy with our service you have received.

Please do not hesitate to reach out should you need anything in the further, we are always happy to help

Rated 5 out of 5 stars

I phoned AFS Removals initially to shift my home

I phoned AFS Removals initially to obtain a quote for moving to a new bungalow. It was really easy to access them. The quote was emailed to me the same day. On the day the crew arrived bang on time and parked with no problems even though their vans are huge. They set to work straight away and whilst I was making them a cup of tea and they loaded the whole stuff upstairs into the van. Nothing was too much trouble for them and when we asked if we should do certain things to make it easier for them they assured us they were fine. We couldn't believe how easy they made it look. They were a lovely helpful and professional team. Am excellent company and I wouldn't hesitate to recommend them to anyone. Nothing is too much for them. Highly recommended

26 April 2024
Unprompted review
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Reply from Afs Removals

Thank you for taking the time to leave us your important feedback. We are pleased that you are happy with our service you have received.

Please do not hesitate to reach out should you need anything in the further, we are always happy to help

Rated 5 out of 5 stars

It is my second move with AFS Removals

It is my second move with AFS Removals. I am very impressed with AFS Removals services from begining till end. The crew who came to pack and load were very efficient, and yet had time to be friendly and kind as well. House cleared in 3 hours. My possessions went to Newcastle where they were quickly and competently put into storage, except for my piano which went to my friend house. I was entirely pleased with AFS Removals professionalism, and all the help I was given by the team in the office. Thanks for an excellent experience!

27 April 2024
Unprompted review
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Reply from Afs Removals

Thank you for taking the time to leave us your important feedback. We are pleased that you are happy with our service you have received.

Please do not hesitate to reach out should you need anything in the further, we are always happy to help

Rated 1 out of 5 stars

Manager John is a thief and a liar

Manager John is a thief and a liar
Don’t turn up to bookings and then refuse to refund deposits
Under investigation by trading standards
DO NOT USE !!!

27 April 2024
Unprompted review
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Reply from Afs Removals

We have investigated with the booking manager about the issue . He showed all the conversation between him and steve . I hope Trust pilot would allow us to post it here so that everyone can see and decide who is liar and a thief . He changed the booking day(Saturday 27th April) , time, as well as delivery address just one day before the move, John tried his best to accommodate him even it is end of month and we were fully booked, he arranged with one of the subcontractor and paid fully upfront to cover the job. He wanted to pay the same agreed price which was not possible for the busiest day. He cancelled the booking and asking for deposit refund . He misbehaved and threatened him with different ways. We have the paid invoice for the subcontractor and we are going to take the legal action as because of this we got the financial loss.

Rated 5 out of 5 stars

Phenomenal

The AFS team were phenomenal. Ali showed great patience with us as we were figuring out our moving plans at a short notice and he was also helpful in advising what storage unit options we could consider if needed. Once we booked them they were well at communicating, and professional with the job. The two men helping us move (Asif and Rashid) were very efficient, and helpful with dismantling and mending furniture for the move. They helped us move all our things, including am enormous library of books, up three flights of stairs and maintained a positive attitude throughout. Considering they were also fasting, it was incredible how much strength and endurance they had.
I am very grateful for the whole team and how they dealt with our case. I would definitely recommend 100%.

13 March 2024
Unprompted review
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Reply from Afs Removals

Thank you for taking the time to leave us your important feedback. We are pleased that you are happy with our service you have received.

Please do not hesitate to reach out should you need anything in the further, we are always happy to help

Rated 5 out of 5 stars

Got here early

Got here early. Delivered all items. They had to bring items back in the evening and that was also excellent.

9 March 2024
Unprompted review
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Reply from Afs Removals

Thank you for taking the time to leave us your important feedback. We are pleased that you are happy with our service you have received.

Please do not hesitate to reach out should you need anything in the further, we are always happy to help

Rated 5 out of 5 stars

Great removals company at very short…

Great removals company at very short notice, great price and fantastic help from the driver with loading and offloading my boxes and white goods. Highly recommended A* service

10 February 2024
Unprompted review
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Reply from Afs Removals

Thank you for taking the time to leave us your important feedback. We are pleased that you are happy with our service you have received.

Please do not hesitate to reach out should you need anything in the further, we are always happy to help

Rated 5 out of 5 stars

Really good

Was very fast and convenient moving stuff from point A to point B
Driver was also very friendly

17 January 2024
Unprompted review
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Reply from Afs Removals

Thank you for taking the time to leave us your important feedback. We are pleased that you are happy with our service you have received.

Please do not hesitate to reach out should you need anything in the further, we are always happy to help

Rated 5 out of 5 stars

Ali and his team were brilliant

Ali and his team were brilliant. Moving house can be stressful and difficult but the team made the whole process so much easier. They arrived on time (even though I had to change pickup time a couple of times). I found Ahmed and his colleague accommodating and very helpful. Thank you all so much. Amal A.

10 January 2024
Unprompted review
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Reply from Afs Removals

Thank you for taking the time to leave us your important feedback. We are pleased that you are happy with our service you have received.

Please do not hesitate to reach out should you need anything in the further, we are always happy to help

Rated 5 out of 5 stars

would recommend afs removals to anyone…

would recommend afs removals to anyone looking for moving company. easy booking process. the guys arrived on time, checked all I needed to move, and got on with the job. they did it with great care. Nice guys. highly rated.

5 January 2024
Unprompted review
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Reply from Afs Removals

Thank you for taking the time to leave us your important feedback. We are pleased that you are happy with our service you have received.

Please do not hesitate to reach out should you need anything in the further, we are always happy to help

Rated 5 out of 5 stars

Professional and very helpful….

Professional and very helpful….. oh and very much on time!!!!

2 January 2024
Unprompted review
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Reply from Afs Removals

Thank you for taking the time to leave us your important feedback. We are pleased that you are happy with our service you have received.

Please do not hesitate to reach out should you need anything in the further, we are always happy to help

Rated 5 out of 5 stars

Efficient and helpful

Quick and accommodating, absolutely no complaints at all. Would 100% recommend.

5 January 2023
Unprompted review
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Reply from Afs Removals

Thanks for your important feed back . It helps us alot for improving our services

Rated 5 out of 5 stars

The team did an excellent job with our…

The team did an excellent job with our removal. Arrived on time and were very helpful. They worked quickly and efficiently at both ends of the removal.

23 December 2023
Unprompted review
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Reply from Afs Removals

Thanks for your important feed back . It helps us alot for improving our services

Rated 5 out of 5 stars

Is all I can say is that!!!

Is all I can say is that!!!! If you want the job done properly or in my case last minute which this company made happen ( thanks very much for that ) I also got the job done properly. I made the call at 1pm and the boys got to me that day by 530pm worked till nearly 10 pm for a very fair price. But I cannot express how 2 men, at times trying to carry out impossible tasks getting the job done with no damage at all!!!
Also they even made sure what they took apart got put back together properly they even carried the mattress up to the bed to completely finish the job and helped me put the tv in place. You want the job done. Use these people.
A very happy costumer right here 😁
In 4 hours moved house and everything put back together. Worth every penny. Thanks so much.

19 December 2023
Unprompted review
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Reply from Afs Removals

Thanks for your important feedback. We always ready to ready to go out of the way to help the customers

Rated 5 out of 5 stars

Absolutely amazing friendly kindest…

Absolutely amazing friendly kindest people ever . Really pleased ,i highly recommend this company to make you're move less stressful. Thanks guys .

10 December 2023
Unprompted review
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Reply from Afs Removals

Thanks for your important feedback. We always ready to ready to go out of the way to help the customers

Rated 4 out of 5 stars

Professional Service

Great service! Booked at short notice and they turned up in time as promised. Followed instructions carefully and took good care of everything they moved. Professionals to say the least, saved my day. I couldn't recommend them highly enough!! That said, they don't have a card payment facility and if you're paying by bacs albeit it corporate, you'll get bombarded for payment starting from the moment the job is done. Advise is to pay cash on completion if possible...

27 November 2023
Unprompted review
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Reply from Afs Removals

Sorry to hear about this . I spoke with Mr Ali, he said we helped the company at very last minute and the boys did a great job. For the payment Miss Sarah offered card payment but now the company policy been changed because of forged transactions in past and we lost thousands of pounds. We requested bac payment and she promised for next day payment. Mr Ali called her after lunch time for update and she told the payment has been made but the accounts confirmed not been received. We received the payment today. In Removal industy all payment done before or after job done .

Rated 5 out of 5 stars

Had great experience with AFS removal

Had great experience with AFS removal. Drivers are friendly as well. I highly recommend them for moving house.
Thank you😇

26 November 2023
Unprompted review
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Reply from Afs Removals

Thanks for your feed back. We always try our best to meet customer requirement.

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