Beyond dreadful. No notifications or input. Went to turn off my renewal online - website can't find it. MASSIVE CON & AVOID AT ALL COSTS
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Joined match.com. filled in questions'to enhance matching' and was without permission enrolled on affiny. Cannot view or message on affiny with a match.com subscription. Match.com charges lot to subs... See more
Total scam. Customer service is none existent. Cancelled my membership within the 14 days "cooling off" period but they still took my money. Claimed that they had not received my cancellation request!... See more
Company replied
Would give no stars if possible. I was conned into answering their questionnaire giving more detail of what I was looking for etc. thinking it was Match.com. I'm now finding it extremely difficult to... See more
Company details
Written by the company
Based on compatibility, Affiny is the serious dating service for singles looking for a lasting relationship. Create your profile for free and start your personality test to discover your personalised selection of singles who share your values and aspirations. As a subscriber, you’ll unlock a host of benefits, including choosing who you share your photo with. Intrigued about meeting singles who are on your wavelength? Head over to www.affiny.co.uk, where true compatibilities are found.
Contact info
WC1A 9FG, London, United Kingdom
- affiny.co.uk
Beyond dreadful
Beyond dreadful. No notifications or input. Went to turn off my renewal online - website can't find it. MASSIVE CON & AVOID AT ALL COSTS
25 February 2024
Unprompted review
Undisclosed closure of website at time of purchase
The website announced that they will be terminating the service in a couple of months. I signed up 4 days ago and demand a refund for failure to disclose! I have now deleted my profile.
27 January 2024
Unprompted review
absolut liers
absolut liers! they jupe you into sighing up by pretending to be outime. there is not way to unsubscribe and they hide the terms and conditions
do not go near them
28 December 2023
Unprompted review
I highly recommend not using this site…
I highly recommend not using this site at all. Match is promoting this site as a better website than match, but most of the people are not online anymore, do not reply or are not just not a good match. I signed up for 6 months, and it is a waste of time and money. SCAM!
1 December 2023
Unprompted review
do not trust them
this company has taken money from me twice I cancelled it within the 14 days never got any money back and then a month later they took another payment I have never used them
13 October 2023
Unprompted review
Never use this site
Never use this site, who I met there ask me £500 money for gift card and others Two under these photos were actually young dangerous people outside UK. The name of these men is James Louis, Bertrand Morel, Leonardo Williams
1 September 2023
Unprompted review
Terrible
Terrible. Signed up last night and this morning had 6 messages, all wanting me to email them, and some with the same email addresses! All fake and scams.
6 October 2023
Unprompted review
Interesting idea, poor realization
The idea seems interesting, but the realization is stupid: instead of letting one use all or most of the site's functionalities to discover it properly for at least a day or two the site requires a subscription straight away. Like someone's going to find the love of their life in a few minutes lol
Having subscribed, I could do NOTHING but see fogged photos of potential 'matches' and their age. No possibility to write or read messages - how can one decide if the site is good or not for them? I was not ready to invest into a site which has dubious reviews re its subscription and refund policy....
2 October 2023
Unprompted review
Terrible dating app
Terrible dating app. Virtually impossible to delete your account. None of the instructions actually have any bearing on what you're trying to achieve.
8 September 2023
Unprompted review
Reply from Affiny
Hello Brian, thank you for your review. We'd like to better understand the reasons behind for your rating. It would be so helpful if you could elaborate by emailing customercare@help.match.co.uk. We will try our best to find a solution and pass on feedback if necessary. Thank you. Affiny Customer Care
I have done the Affinity questions on…
I have done the Affinity questions on Match. What a mistake this was. I cannot longer login into Match.com (no i did not forgot my password) and the re-set option is not working. What a nightmare. Not able to see my profile in Affinity either.
8 September 2023
Unprompted review
Reply from Affiny
Hello Olga, please get in touch with us via the ‘Contact us’ button in our Help section, or email us directly via customercare@help.match.co.uk. We'll usually reply well within 24hrs – hope to hear from you soon! Affiny Customer Care
Affiny worked for me!
My partner and I met on Affiny. I can't believe these rubbish reviews! I tried two other dating sites and just got lots of texts. The men sent me lewd photos and I just couldn'ttake them seriously.
I took a psychometric test, was shown someone's photo and details the next day. We texted, he asked me for my phone number and we talked the following day. 20 months later and we are still together, enjoying dates out, staying with each other and planning for the future. Brilliant site!!
1 July 2023
Unprompted review
Reply from Affiny
Hello Vicky, we appreciate your review, and we're thrilled that you found someone special on Affiny! Thank you for sharing your story, which is sure to inspire others along their dating journeys. Here's to real connections, and we wish you all the happiness together :) Affiny Customer Care
I cannot get into the site on my mobile…
I cannot get into the site on my mobile phone. A message comes up saying 'failed credentials'. I here it's difficult to leave and I am just about to find out. Tricia
30 April 2023
Unprompted review
Reply from Affiny
Hello Tara, sorry if you had trouble accessing your account. You can get in touch with us via the ‘Contact us’ button in our Help section, or email us directly via customercare@help.match.co.uk. We'll usually reply well within 24hrs – hope to hear from you soon! Match Customer Care
Is there a cooling off period if so how…
Is there a cooling off period if so how long?
3 April 2023
Unprompted review
Reply from Affiny
Hello Yvonne, thank you for your review. We can understand that you may have had a change of heart since your purchase, so we do offer a 14-day cooling-off period to enable you to cancel. Keep in mind that members should contact us to make a refund request within the 14 days cooling-off period, as it is mentioned in our terms and conditions. Thanks again!
Sophia, Affiny Customer Care
How do I cancel my account please.
How do I cancel my account please.
It says I have to unsubscribe using a computer? Tgat I do not have.
16 April 2023
Unprompted review
Reply from Affiny
Hello Marie, thank you for your rating. You can cancel your subscription renewal at any time in 'My account settings' until 48 hours before it rolls over, and we'll always send you an email to confirm. If you haven't used our services since it renewed we'll be happy to offer a refund. If this is the case, just let us know by emailing customercare@help.match.co.uk. Thanks again.
Andrew, Affiny Customer Care
Diabolical
Diabolical. No matches and an absolute nightmare to unsubscribe and delete my account
10 April 2023
Unprompted review
Reply from Affiny
Hello Christian, thank you for your review. I'm sorry you haven't been impressed with the matches in your selections. Although your criteria are prioritized, we do also take into account the preferences of others. If you'd like to limit who you see, why not try our 'Search', where you can filter profiles according to your essential criteria? Hope it's helpful, and please let us know how you get on! For any account or billing issues, please contact us directly and we'll be quick to reply - it's affiny@affiny.co.uk. Thanks again.
Sophia, Affiny Customer Care
If I could say zero I would
If I could say zero I would! Very easy to sign up but it’s like you are serving a prison sentence if you want to leave. Shocking
14 March 2023
Unprompted review
Reply from Affiny
Hello Tasha, thank you for your review. We'd like to better understand the reasons behind for your rating. It would be so helpful if you could elaborate by emailing customercare@help.match.co.uk. We will try our best to find a solution and pass on feedback if necessary. Thank you.
^ Greig, Affiny Customer Care
Total scam
Total scam. Customer service is none existent. Cancelled my membership within the 14 days "cooling off" period but they still took my money. Claimed that they had not received my cancellation request! Basically told me that I have to keep paying until my 6 months is up. No further response despite several emails requesting repayment of my money. Total scam, avoid at all costs!
16 February 2023
Unprompted review
Reply from Affiny
Hello Rosie, thank you for your review. Keep in mind that members should contact us to make a refund request within the 14 days cooling-off period, as it is mentioned in our terms and conditions. You can get in touch with us via the ‘Contact us’ button in our Help section, or email us directly via customercare@help.affiny.co.uk. We hope to hear from you soon!
Sophia, Affiny Customer Care
Affiny.co.uk what a con!!
Affiny.co.uk what a con!!
Most of the time you get no response and when you do
many of the women on the site are "not real". By that I mean that seem much younger than me and don't seem to have accounts, sending a message asking me to email them as they don't have an account. Strangely, over time I noticed that the email address and profile was often the same just a different photo.
Customer service is just a computer sending automatic replies. When you want to leave, unless you time it perfectly, you are locked into a rolling 6 month contract. I cancelled anyway and wrote off the £89.94!!
14 December 2022
Unprompted review
Stealing my money
Stealing my money. I cancelled with them months ago and they are still charging me. This is fraud.
25 August 2022
Unprompted review
Reply from Affiny
Hello Ryan Oneill, thank you for your review. As soon as you cancel your subscription, we'll switch off your renewal and send a confirmation email too. You'll only continue to pay if you chose our 3 or 6 month pass, paid in monthly instalments. For any account or billing issues, please contact us directly and we'll be quick to reply - it's customercare@help.match.co.uk. Thanks again.
Andrew, Affiny Customer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.