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AFA Insolvency Limited  Reviews 

2,951
•
TrustScore 5 out of 5

5.0

Insolvency Service
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Review summary

Created with AI, based on recent reviews

Evaluating 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally supportive, kind, and understanding when dealing with stressful financial situations, ensuring that every person feels completely at ease. People deeply appreciate the professional, reassuring, and completely non-judgmental approach provided throughout the entire journey. Some reviewers were happy with how smoothly the entire process and communication were managed from start to finish. Consumers also note that payment arrangements are handled efficiently, which successfully takes a massive weight off their shoulders and restores peace of mind. Individuals looking for debt assistance find the advisors incredibly helpful, attentive, and consistently quick to respond to any queries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the team's kindness,... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing deep appreciation for the patient and... See more

Service

Clients share profound satisfaction regarding the service, noting that professional and friendly staff... See more

User experience

Users describe positive interactions with user experience, highlighting how staff members are exceptionally... See more

Payment

Customers had positive experiences with payment, noting that staff ensured transactions went through... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sharni made me feel so at ease , I was extremely nervous and she went though everything without judgement , made sure I understood and really took the time to listen and explain. Service was excell... See more

Rated 5 out of 5 stars

Spoken to Peter this morning and he was very calm and reassuring which was just what i needed. It can be a very stressful thing having to deal with debt so having someone like Peter talking so calmly... See more

Rated 5 out of 5 stars

Mike was amazing. He was professional, explained everything so that I understood it all. He was understanding, empathetic and an all round really nice man. I would recommend AFA to anyone that was in... See more

Rated 5 out of 5 stars

Everytime I have contacted, since setting up my IVA to now, 2 years in, I have received nothing but respect, kindness and solutions. Wonderful staff who provide a fantastic service. Can't recommend AF... See more

Company details

  1. Insolvency Service
  2. also in
  3. Debt Relief Service

Written by the company

AFA are licensed Insolvency Practitioners based in Manchester, UK. We provide Individual Voluntary Arrangements for people who are experiencing financial difficulties.

Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(2,951)

859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Always helpful staff

Always helpful staff, today spoke with Peter who was helpful and nice, called me back to make sure payment went through as they were busy. Thank you Peter

14 September 2026
Unprompted review
Rated 5 out of 5 stars

I couldn't ask for more

I couldn't ask for more.
Handled my situation with complete professionalism.
I was in a very dark place.
AFA thank you for resolving everything.
No more weight on my shoulders..

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful staff

Really helpful staff. Made it easy and stress free. Non patronising approach and didn't make me feel wrong for getting in debt. Couldn't be more greatful to them.

10 September 2026
Unprompted review
Rated 4 out of 5 stars

Been in debt is a hard thing to try…

Been in debt is a hard thing to try battle out of..
Especially when going through a divorce too.. Hopefully there is light at end of tunnel..

If anything I finally have some hope now..

Interest is a killer.. I'd wouldn't recommend loans or anything with hidden charges..

But we live and learn..
Thank you...

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Millie

Excellent service, Milly was great and reassured me in a very stressful time.

9 September 2026
Unprompted review

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