Hi Laura,
Thank you for taking the time to share your feedback. We're sorry your delivery experience did not meet your expectations, and we understand how frustrating it is when products do not arrive as quickly as anticipated.
We would, however, like to clarify a few points. Following your initial contact, we reviewed your order and confirmed the service selected and paid for at checkout was Royal Mail Tracked 24, not Guaranteed Next Day Delivery by 1pm. While Tracked 24 aims to deliver the next working day, this is not a guaranteed next-day service. Your order was processed and dispatched correctly using this service, as we explained and evidenced in our correspondence.
Despite the order being fulfilled correctly, we appreciate your disappointment and, as a gesture of goodwill, refunded your delivery charge in full.
At Aesthetics Wise, we pride ourselves on reliable service, communication and fair resolutions whenever concerns arise. While we cannot guarantee next-day delivery where a guaranteed service has not been purchased, we always endeavour to support our customers wherever possible and continually review our delivery options to provide the best possible service.
Kind regards,
The Aesthetics Wise Team