Recycling bin missed and I was told the…
Recycling bin missed and I was told the truck broke down and they'd collect it tomorrow. Well, tomorrow never came. Two weeks later they showed up.
Next time, waste bin. Left the bin out Sunday evening as prompted by a text from them. Monday evening I checked and the bin was still full. Another missed collection. I queried it by email and was told they'd check what happend. I was then told I didn't put my bin out and they had footage. I told them that was not the case. Then they said oh are you sure someone didn't park in front of the bin??? Well supposedly you have footage so why don't we have a look at that eh?
Basically a heap of nonsense. The party line for customer support operators is basically to try shift blame back onto the customer and then do absolutely nothing to make up for their own mistakes and poor service.
I would much rather a company just take ownership and offer a good resolution. They offered none of that. Told me to just leave any extra bags beside the full waste bin the next time. In the middle of a heatwave. Rubbish stinking and god knows what end up opening up the bags and then I'm cleaning the road of rubbish. Also leaving extra bags doesn't cover any of the inconvenience whatsoever. I'll be billed for whatever extra bags managed to get collected and not opened up by birds or rats.
Absolute idiots.