AEROLINK MINICAB TRANSFERS LTD Reviews 122

I found the driver immediately as soon as I picked up my luggage. He clearly explained where the pickup point was, which made everything very easy. The driver was professional, and the car was clean. It’s a great company to book with for airport transfers—highly recommended.

Our drivers were communicating with us regularly, on time and a pleasure to ride with. A great customer service experience from beginning to end

Had to wait 20 minutes after we collected our luggage. The driver sent a message she was in the toilet. The reason we booked a taxi was to be stress free on arrival to a new country.

We had to wait 20 minutes after we cleared customs and collected our luggage. She said she was in the toilet.

The driver was courteous and nice.
She initially opened the window because of the smell of her snacks but the weather was cold (8 degrees) and closed the window.

She took a slight detour to show us a popular area.

Top class
Cheaper than Uber
On time. Great driver. Couldn’t ask for more

We used this company to pick up and drop us from Heathrow airport , they are on time and very helpful, highly recommended.

Having airport pickup waiting for you at a strange airport is amazing. This company was great from the start. Communication was first class, waiting area was easy to find. The car was spotless, the driver was was very polite, helpful and made the journey very pleasant. I can’t recommend this company highly enough.

The driver was very professional and kind. We felt very comfortable and secure.

On time, very friendly and nice to chat driver. Car was also clean and had enough storage. Thank you

I recently booked a roundtrip airport transfer and had a mixed experience.

To start, both drivers were very kind! They were professional and courteous. The return journey in particular was excellent (thank you Abdul- what a gem of a human!!!).

However, the arrival service (the primary reason I chose this company) was not delivered as booked or paid for.

I had specifically arranged a meet-and-greet inside the arrivals hall, as I was travelling with my 78-year-old mother after a 7-hour overnight flight from overseas.

No one was there to meet us.

Instead, I had to manage luggage for both of us and navigate the airport while trying to follow instructions over the phone from the driver. I was told there was an accident in the car park preventing access, yet there were clearly many other drivers inside the terminal with signage, which made this explanation difficult to accept.

In addition, the vehicle provided on arrival was not clean and appeared quite run down (not the end of the world, but cleanliness is always appreciated).

I raised these concerns directly with the company. While they acknowledged the issue, they only offered a discount on a future booking rather than addressing the fact that a paid service was not provided. I followed up requesting a partial refund and received no response.

It is disappointing as the drivers themselves were professional, but the core service failed and the lack of resolution is equally concerning.

I would recommend confirming exactly what will be delivered before booking.

Nahom, the driver who picked us up from the airport, was incredibly kind and polite. He made us feel very comfortable right from the start and kept a friendly conversation going throughout the journey, which we really appreciated. It was a great trip overall, smooth and enjoyable. We would be very happy if Nahom could pick us up again this Friday.

When I had not turned on my phone as soon as the plane landed the company called me to remind me the driver needed to be in contact. Our driver Abdul Samad then stayed in contact with us as soon as we landed and our progress through immigration and baggage. He sent exactly where to meet as we exiting customs and then walked us out and to the car. The process was very clear and easy. We would definitely use this service again.

Our driver was early,polite and informative.we had pleasant safe trip to the airport. Thank-you!

👍👍👍👍👍 very good!

Driver came on time, excellent service.

The driver was patient and he was friendly and kind

Excellent comunication before, during and after the ride. Driver was very profesional. All good! Will for sure book again with them. Many Thanks.

Driver and vehicle very nice.. and on time! Everything ok.

superb. my bus to the hotel pickup for airport transfer was delayed. a note to the team here, and they were on it, comunicating on my behalf with both hotel and driver.

Great service, friendly drivers comfortable cars. Great communication through text and WhatsApp to make sure u get picked up and on time. Company checks to see if you are with the driver after pick up.