Aeroflux Reviews 

First time and last time using this company! Please stay well clear, order came so late and when it did arrive it was damaged and parts were missing. I contacted the company, surprise surprise no phone number just a contact form, they got back to me days later offering me a discount and I could keep the damaged goods!! I declined and asked for a return label to send back for a full refund, still waiting for the label and no one is getting back to me so I’ve just thrown away my money. Absolute joke

Terrible company. Placed an order on 9th May and still not delivered by 29th May. Customer service slow to respond and not really solving the problem.

Further to my review posted on here, I was contacted on the 16/05 with the following:
We understand your frustration and would like to resolve this as quickly as possible. We are prepared to process your refund immediately.
I've heard nothing since the 16/05, still haven't received my refund and today is now the 28/05, and my order was placed on the 08/04.

I wish I had read reviews before ordering from this company, I immediately returned my item, after it wasn't the item as described or shown in the picture, and was informed I would be refunded after 14 days and the item had been inspected, poor customer service and customer communication.

AVOID!!!!!

Sold me a faulty hand held hoover and have ignored all my emails apart from an unsatisfactory offer..

Not allowed to return it and now I'm stuck with a faulty product..

Customer Service is absolutely dreadful..

AVOID BUYING FROM THIS COMPANY

Do not use. Counterfeit items and company do not respond re return.

I ordered an egg chair and Aeroflux said it would be delivered in 3 to 5 days
After 2 weeks it was not delivered so I asked for a total refund
They declined saying that they could not refund as they had already sent it off to FedEx I then tracked the number but FedEx said that they had not received it
I email them every few days asking for a refund but they totally ignore my emails
I have been waiting for over 5 weeks and they still have not released it to FedEx
Very disappointed with the terrible customer service

Item received by not even the same as what I ordered. Item was also very poorly made. Had sharp bits of plastic, exposed wires and was flimsy and would break easily. Contacted to return the item and they said they wouldn’t return and would give me a discount to keep the item. I don’t want it it’s not safe for my 6 year old! Disgusting. Avoid.

I have ordered from here before and was very happy with the knee bandage.
However this time I was disappointed to find that my product did not turn up.
My email sent was answered quickly and after their research my order came the next day.
EXCELLENT customer support

Great customer service. My item arrived on time and was really good quality. Unfortunately it was too big for me as my foot is very narrow. But customer service offered me a refund and was very understanding.

They respond to emails quickly, and they deal with any issues you may have.

Item still hasn’t arrived despite being out for delivery for 5 days. Over a week since ordering. No response from emailing support

Ordered a knee support, next day delivery also stated 1-3 working days not sure which one it’s supposed to be.

No item after 10+ working days, numerous emails eventually got a response saying wait more days. Chased it up again same response wait more days.

Eventually the knee support arrived which is a bonus, looks nothing like the item online, no branded packaging just some basic import item from a temu.

Wouldn’t order anything from them again. Very poor, very misleading, poor quality product.

Do not use this company. The products themselves are apparently good but there is no way that you can send anything back. I bought a massager but it was not what I wanted so I emailed the company and was told to send photos, which I did. I was then offered 30% off if I kept the product. It would not have worked for what I wanted it for so I declined. I found an email address online and sent several emails asking for an address to return it to which all were totally ignored. I tried to phone but got through to Aerolux by mistake. They said that they get 6 or 7 phone calls every day from people who want to return things but cannot find an address. Beware.

The knee support is great quality and is a great fit.
I emailed customer service with a query they replied quickly and were very helpful so all round very pleased with Aeroflux.

So far, I would not recommend this company. I ordered a scooter-suitcase. They said delivery would be 3-5 days. It took nearly 2 weeks, it arrived broken. Response has been very slow. They have said "leave it with us" as in, they haven't offered to re-send a new product, they havent offered a refund. I should have checked Trustpilot prior to ordering with them, but their website looked like a legitimate company. I now fear I will have lost £109.

Dont buy from this company. Try to get a refund even when I was to go a head and return but I had to pay and send proof off return fair enough I follow the instructions and used the given return address on there lable sent out. As no further instructions given now they saying they can't refund as they can not collect from the return address.
Why ? Miss leading information in the first place.
Please stay clear off this company. Im a pensioner and brought in good faith i have been con out off pocket a total off £46 in total it may not seem much but when your living on limited funds and brought something hoping it would help with my pain but then to be ripped off. Discusting

I purchased hearing aids and the add states 30 day money guarantee easy returns etc. I decided theyvwerent for me and tried to contact them multiple times and got no response. Found an address and returned the hearing aids. Then they finally contacted me saying sorry no refunds on hearing aids complely contradicting their own add. They are again ignoring me about the refund

Terrible experience. Ordered a kitchen helper for my toddlers birthday (said next day delivery came 3 days later) when item arrived, the wrong item came. Emailed numerous times to fix this issue and eventually got an automated response 4 weeks later saying they will refund 30% of the item!!! After a lot of back and forth I was asked to return the item - again wasting time to drag to the post office and pay for postage for it then to take 2 further emails and 4 weeks for an actual refund and no apology! Do not buy from this website’