Aeroflot Russian Airlines Reviews 

horrible experience with mytrip & Aeroflot. Our flight (HAFGHF) Booking Nr. L1W310 was canceled by you and since now we have no information about the refund. I have paid a lot of money. This is not ok. I’m already very very angry. Very sad to earn money this way!!!!

I bought tickets in march 2020,
No refund, on cancelled flight,
They still "processing" my request to refund.

Travelers do not book your flight with @Aeroflot_World @RussianAirlines booked on Orbitz.com Expedia group. Thousands of people cannot get a refund or even credit when you are dealing with COVID-19 travel issues. Don’t risk it!

Worst airline ever. I would advise everyone to avoid these scam artists. They cancelled all my flights but will not refund me. This was nearly a year ago. They only offer a voucher. I have been pursuing it legally but will not respond to my legal representative. Scammers!

I see a lot of negative reviews here but my flights with Aeroflot were absolutely fine.

Promised a monetary refund on 30/03/20. After numerous phone calls and emails I AM STILL WAITING FOR MY MONEY 9 MONTHS LATER! Horrendous customer service, I'm due over €700 and out of work again due to the pandemic, will never EVER fly with aeroflot.

Don't take this company. In case of cancellation there is no refund. I wait since July 3990€ !!! Aeroflot want give me only voucher, not refund my money

STOP WITH YOUR FAKE MESSAGE->Aeroflot regrets to hear of your experiences described above.
Please be advised, Aeroflot replies to customer feedback via the following link;
aeroflot***feedback
Please make a note of your reference number and kindly mention it in any communication with Aeroflot Customer Relations.
Thank you.
Aeroflot Russian Airlines

I HAVE ALREADY TRY ANS YOUR RESPONSE IS->In accordance with the Decree of the Government of the Russian Federation No. 991 of 6th of July 2020 we are offering you to apply for an electronic voucher, which can be used for payment of future flights on Aeroflot website, to apply, please follow the link

i have buy my ticket before "your" decree of 6 July, i have reserved in February. It so easy make decree after...

The customer services always rude. The ticket I purchased in March, still no refund yet.

As all of you, I booked a flight back home (790€) in april, they didn't let us in cause Russian borders got closed so we had to book a much more expensive flight. They are offering a voucher that we don't need to use instead of giving back OUR money that it's so difficult to get.

The European Commission has ruled and ratified that airlines should proceed to refund the price of the canceled ticket to passengers who request it if they bought the ticket before the pandemic and if the company canceled the flight before April 6. This is my case.
Well, according to Aeroflot, they will only return the Voucher and in no case the cash in the next 3 years. This is called scam and bypassing European laws.
From Spain we will promote a campaign not to travel with Aeroflot again.
My name is Arnau Garcia Ortega and my flight on April 8, 2020, eSky order number 38820649

I was a very loyal customer of Aeroflot for years, and now I will never fly with it again. My flight from Hamburg in April was cancelled due to the corona crisis. I've written the claim to refund the ticket and they ignored it for two months. Then I've initialised the arbitration process in Schlichtungsstelle Luftverkehr. The company agreed to return me money but thei didn't do it! It looks like the company hosted in Russia thinks that it can ignore European laws and official decisions.

After the long process I've finally returned my money. After the Schlichtungsstelle Luftverkehr, I've written a claim to Luftfahrt-Bundesamt. It can't force the company to return your money but can fine the company for the breaking ES rules. And after the fine Aeroflot finally returned me the money. So, I would recommend everyone to write claims. Probably in this case Aeroflot have to return money to everyone or leave the European market. The list of responsible organizations for each country you can find on the ICAO site. I can't add a link here, just search for "Consumer Protection Rules" on the site

Similar experience as most users here. Was promised a refund for a flight I wasn't permitted boarding due to the Russian border closing because of COVID. Subsequently got ghosted, then got offered some kind of voucher and then finally got the amazing statement that I could try again in 3 years. Customer representatives unfriendly, rude and not very well trained. I'm baffled how this company is still going strong.

It's unbelievable that this company does not refund the flights they canceled. It's my right to be refunded in full, what I paid, nothing more. I cannot wait 3 years, yes 3 years to be refunded, just because, after confirming a refund option in May, they changed their regulations and cancel the agreement they have with loyal customers like myself. I'm really disappointed, contacted the customer service several times with the same answer: We cannot refund now, only after 3 years if you don't use the voucher.
It's really frustrating arguing for this.

DO NOT TRUST THEM

Flights were cancelled in June to the value of €600. I was told that I would receive a refund in twelve weeks. 12 Weeks later I asked where my refund is and told we don't have to process refunds due to 'Russian Decree'. I got two vouchers - The same flights next June are costing €1,200

The worst thing is now that I can't combine my vouchers, I have to book 2 people with Aeroflot even though other airlines are much cheaper

Terrible Customer Service and unwillingness to try and to find a solution when every other Airline is offering full refunds

Don't book with them, our flight was cancelled and they refused to refund us. If we want a refund we have to wait for 3 YEARS! Avoid at all costs. Customer service are a joke.

They issued us 2 vouchers for 2 passengers and wouldn't let us use both vouchers for 1 passenger. Completely idiotic rules, saying they couldn't issue a new voucher or change the name of the voucher (when obviously they can). Total scam.

AeroFraud! My flight had been cancelled for 8 months, but I still can't get my refund!

Still no refund since the flghts were cancelled by the airline in April. They have stolen my money. Avoid this company and fly BA instead,

Refund request on March 9th with a follow up call March 17th, May 6th, May 18th. No information about how long it will take. Email replies are bland message copies. Zero actionable communication. The refund request was made with the assumption that I would be refunded! Where is my money?

Refund for two cancelled flights (1,600€) in April and May 2020 was 'accepted' via email seven months ago. No refund in sight. When I call them they say they never got a request (even though I have multiple emails from them with this confirmation). When I then request a refund, they offer a voucher. Will not provide confirmation of the cancelled flight to show my bank. An absolute sh*tshow.