Aer Lingus Vacation Store Reviews 

261
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Awful. We should have booked everything ourselves. We showed up to a hotel exhausted with our luggage and vouchers from Aer Lingus Vacation Store, but the hotel had no reservations for us. Turns out A... See more

Company replied

Rated 5 out of 5 stars

Jared and Kerrie were both so helpful! Unfortunately we had to rebook our trip, but in a difficult moment for us they were able to make things easier. We so appreciated Jared’s clear communication an... See more

Company replied

Rated 3 out of 5 stars

Probably a good choice for simple situations but not at all good for complicated ones. Multiple calls and emails to get things straightened out, including a computer glitch that wouldn't let me retrie... See more

Rated 2 out of 5 stars

Impossible to get in touch with anyone there by phone without a minimum 30 minute hold! Amazing no one ever figured out how to have the caller leave a call back number to be reached in turn when staf... See more

Company replied

Company details

  1. Tour Operator

Written by the company

Aer Lingus Vacation Store is an air-inclusive vacation provider from North America to Ireland and select destinations in Europe on Aer Lingus airline, Ireland's national carrier. As one of the leading tour operators to Ireland & popular European destinations, travelers may choose one of our many pre-designed itineraries or customize their own. Book Air + Package at AerlingusVacationStore.com and save!


Contact info

2.8

Average

TrustScore 3 out of 5

261 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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2.8

All reviews

(261)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

What a delightful vacation

What a delightful vacation. I was able to visit the country of my ancestors and it was much more than I ever hoped it would be. Aer Lingus' partnership with Globus Travel was awesome. Great hotels, food, guide and tour.

27 July 2017
Unprompted review
Rated 5 out of 5 stars

Wonderful trip…

Our trip to the Emerald Isle with our 16-year old grandson when as smoothly as possible. We are pleased we took advantage of the Aer Lingus package for the value and flexibility it offered!

Our grandson loved every minute - that means we did also!

23 July 2017
Unprompted review
Rated 5 out of 5 stars

My daughter and i had a great time

My daughter and i had a great time! Saw many wonderful things, got to see where my dad-her grandpa's family came from in Cork, kissed the Blarney Stone and met many other wonderful tourists and Irish people. Everyone was so nice and helpful. I plan on returning sometime in the near future. Love the Travel by Rail in Ireland. (Met many people who had obviously kissed the Blarney Stone too! :) )

22 July 2017
Unprompted review
Rated 5 out of 5 stars

We purchased fly

We purchased fly, drive,B&B package to Ireland. Purchase and b&b setup was easy and straightforward. Lot of B&b choices

14 July 2017
Unprompted review
Rated 5 out of 5 stars

Our first to Ireland

This was our first trip to Ireland, and the agent who helped me on the phone was very thorough and set up everything quickly and easily, and explained all of the details. I did call back to check on a few details which they checked out and assured me that the trip was in order.

We made the trip and it went very smoothly, and we had the most wonderful trip in Ireland, and we are certainly planning to go again in the near future, thanks to the Aer Lingus Vacation Store.

11 July 2017
Unprompted review
Rated 3 out of 5 stars

The B&B's were not worth the money

The B&B's was not worth the money. Some were nice but others had 4 people (My wife and I plus 2 sons) in one room when other rooms were available. I paid for 4 people but was getting the same accommodations as 1 or 2 would of gotten. As for the airlines, impossible to get seats till boarding time, as a result I was in the last row with a seat that didn't recline and had a box of some sort where my feet belonged. On the return trip I could not check in electronically but that ended up being good as the Air Lingus customer service rep got us good seats in the front of the plane all together.

10 July 2017
Unprompted review
Rated 1 out of 5 stars

Don't use Aer Lingus Vacation Store (ALVS)

I totally regret booking my Scotland/ Ireland vacation through Aer Lingus Vacation Store. The locations in Scotland required extra payments and were located well outside popular cities/ location areas. I would rather have paid a little extra to stay in the city/ location I wanted than to use these vouchers.
The B&B's available through ALVS in Ireland were extremely limited. Again, not in Galway, Dingle etc, but outside, requiring further driving.
I extended my trip by 2 days and was told by the travel agent I could call the Fitzgerald Castle Hotel (ALVS books you into this hotel the last 2 nights of your stay but I extended by 2 nights) and move those nights. I called and was told only the travel agency could do that. I called ALVS back and the next agent said those dates can't be rearranged. I couldn't change my travel plans so I had to pay out of pocket to stay elsewhere. You will do better booking on your own through Booking.com than use ALVS.

12 June 2017
Unprompted review
Aer Lingus Vacation Store logo

Reply from Aer Lingus Vacation Store

Joseph: We appreciate your feedback from your past trip with us and are sorry to hear that some aspects fell short of your expectations.

We have made improvements since you have traveled with us so please visit us at www.aerlingusvacationstore.com and browse our vacation packages.

We hope you give us another shot!

Regards: Aer Lingus Vacation Store

Rated 5 out of 5 stars

No Doubt about the Great Service

Aer Lingus went above and beyond for our vacation. We took advantage of a fly/drive offer through Groupon. We were traveling as two couples. Aer Lingus vacations helped us get a single car (to fit all of us) and to help us get seats assigned when there were problems. All was done most cheerfully.

10 June 2017
Unprompted review
Rated 5 out of 5 stars

Easy & fun!

We booked a 1 week self drive B&B vaca through Aer Lingus and loved it. Every thing went smoothly and we truly enjoyed ourselves. Highly recommend!

10 June 2017
Unprompted review
Rated 3 out of 5 stars

Airline was reasonably timely

Airline was reasonably timely. Crew helpful but not terribly friendly. Food adequate. But the real annoyance was the touch screen video on the back of each seat. One of the options is game playing. The people behind us played games all the way. Which means they were punching the touch screen the whole trip. VERY ANNOYING. Aer Lingus is much more a cattle carrier than it was 40 years ago. Price was excellent and we had a good time once we got to Ireland. Clearing security and customs was very pleasant. Self drive car was OK. The beer and the whiskey made up for a lot.

10 June 2017
Unprompted review
Rated 3 out of 5 stars

Boarding was a circus

Boarding was a circus. You should consider boarding rear of the aircraft first (for coach). Food was marginal at best (we didn't eat the wraps for breakfast and snack on return flight...not appetizing at all.

9 June 2017
Unprompted review
Rated 4 out of 5 stars

Good trip

Good trip, glad we upgraded our seats and pre-ordered food. Next time I would opt for upgraded hotels too. Not bad, but with a quick trip, (3 cities in 8 days) better hotels would be advised.

9 June 2017
Unprompted review
Rated 3 out of 5 stars

Just so

Just so, so. New aircraft have less legroom; jet blue has a lot more leg room and it is a discount airline. Ran out of chicken on flight home so no choice. If one did not eat red meat, they would not eat. Also food had to many noodles; the main meal - noodles with beef, the salad - a noodle salad (way to many carbs for some).

9 June 2017
Unprompted review

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