Feedback: I just used the bags for the 1st time when I went for my holiday at the end of May & found the bags were superb. Really saved on the space. I recommended to my friend who was travelling... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Feedback: I just used the bags for the 1st time when I went for my holiday at the end of May & found the bags were superb. Really saved on the space. I recommended to my friend who was travelling... See more
Company replied
Customer service is excellent, and to make sure the product is really working I tried it and boom it is. The vacuum is so handy and the bag is made with a highly durable material. I’m happy with my pu... See more
Company replied
Good material but the vacuum did not suck them down very well. Used my regular vacuum to get them as condensed as possible. Also the package arrived damaged and one bag had a hole in it. I didn’... See more
Company replied
The bags were not going to arrive on time so the company was very kind and accommodating with how to handle the return. I do have one set of the bags that I love. Makes fitting everything in my sui... See more
Company replied
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 41% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My luggage always get lost when flying. I decided to try Aerless products and use only a travel case.
I was able to pack a weeks worth of clothing and extra shoes into my carry on bag! For once I thoroughly enjoyed my trip without having to buy clothes to get me through the week.

Reply from Aerless
The bag really helps to flatten the clothes and creates a lot more space!

Reply from Aerless
I was billed in December for my order but nothing arrived. I emailed the company in January and they responded almost immediately saying my order would arrive in 3-5 days. It arrived in two days.
I have not yet used the bags but they appear to be easy to use and of good quality.

Reply from Aerless
I ordered a set of several bags, but erroneously chose the option for the set without the pump. When I reached out to Aerless to make an exchange for the set with the pump, the company instructed me to order a pump and they would cover the cost! The initial response to my request was very timely and the refund to my pump order was immediate. I could not be more pleased!

Reply from Aerless
slow fulfillment and didn't receive in time for my trip, despite selecting express delivery. No customer service phone number and no way for me to generate a return label. I had to exchange numerous emails where they kept stalling and trying to get me to keep these worthless bags. Still no return label as of today

Reply from Aerless
The vacuum bags saved a grand total of about 4 cubic inches in suitcase-definitely not worth the price. When trying to return, I’ve been getting the run-around. Customer service is atrocious. I do not recommend this product!

Reply from Aerless
I just received my order today
I can’t wait to use it

Reply from Aerless
After some initial problems with a slow delivery, customer service was quick to rectify the situation quickly and to my satisfaction

Reply from Aerless
The vacuum bags are really well built. It's high quality stuff and so is the vacuum pump. Pump is efficient and looks great in that orange colour tone.

Reply from Aerless
Order was shipped + delivered quickly and despite having a few miscommunication moments, the Aerless team has been prompt to respond and super helpful. Looking forward to putting the bags to use soon.

Reply from Aerless
I’m extremely happy with these airless bags. The quality is excellent—durable, well-sealed, and truly airtight. The airless technology makes a huge difference, allowing you to pack significantly more clothes in the same amount of space. It’s perfect for travel.
The bags are easy to use and do a great job protecting items from air exposure, keeping everything clean, fresh, and organized. I also appreciate that they hold their shape and don’t leak or lose their seal once compressed.
Overall, these airless bags exceeded my expectations. If you’re trying to maximize space and stay organized, these are absolutely worth it.

Reply from Aerless
Order was accurate and delivered promptly. Used the bags for a winter river cruise in Europe and they worked great! Compacted heavy winter coats and other bulky clothing items into much smaller packages leaving plenty of room for souvenirs in our suitcases. Bags with pump are easy to use even when packing and unpacking from multiple locations.

Reply from Aerless
Delivery went super, communication and deadlines were met. Super happy with the Aerless bags, as the materials are of high quality, pump is easy to use, so as a frequent traveler I should have bought this much earlier. Worth every penny!

Reply from Aerless
Ordered bags with pump. Only received bags. Contacted aerless and they rectified quickly. Looking forward to using soon.

Reply from Aerless
Made a mistake in my order, but getting quick respond to resolve the issue despite the holiday! Got part of the order and love the feel of the product and it has no odour. Can’t wait to use it!

Reply from Aerless
What a loser company. They shipped me the bags with no device to suck out the air. They ignored my emails to customer support so I’m contacting AMEX and getting a refund. STAY AWAY FROM THEM
I gave the pump and bags for Christmas gifts. They were tried out by the recipients. They did NOT work as shown on the videos. Some of the Air did come out, but they did not get flat like shown. They were not over stuffed or I would not be writing this. I wrote a review before saying I couldn’t really write a review since they were gifts.I am really rather disappointed in them. They are REALLY hard to open the first time.
I only gave it three stars, one is that it took for ever to be delivered. Two, I am unable to pull down the zippers on all bags.. waiting to hear back from customer service.Unless someone know how to open the bags?
Once I use them I will re write a review, if I can open the bags.
I am excited to use these bags on my next trip given that carry on bags are not permitted. I didn't receive my free luggage tag with my order and when I contacted Aerless they responded within hours saying they would send me the luggage tag along with a free item of my choice for the inconvenience.
Initially, I was frustrated as it took a very long time to receive my item. I have to admit it was during the holiday season. When I received the item there was a large tear on the bag. I contacted their customer service and within two hours I received a response which was genuinely appreciated. They are sending me a replacement, and I cannot say enough about the quality of their customer service. The item had to be cleared though Customs and I am reasonable to understand how an item could be damaged. How a company resolves a problem is much more important than having to wait for the item to be delivered especially during the holiday season. I cannot say enough--I truly recommend this company in light of my experience. The concept of this vacuum is excellent. I am now happy I ordered it.
Update: I received the replacement today and couldn’t be happier. Once again—I wholeheartedly recommend this company. Thank you Aerless for your support in this manner!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.