Aegean Airlines Reviews 

This company lost 3 little kittens!!!!! It's a great shame.

I booked a flight on Aegean Air on 8/12 from Heathrow to Athens. I am unbelievably disappointed in the baggage process for this airline and the bag claim attendants. I paid extra to purchase a seat in economy Comfort Flex that included a personal item, a carry on, and a checked bag. My carry on bag had many essential items in it that were to be kept with me at my seat, and it was smaller than the maximum size allowance and below the weight limit. Upon arrival to Heathrow at the baggage drop I was informed by an agent (seemingly associated with Aegean Air, unfortunately I did not get her name or badge ID)that I was required to check my carry on because the flight was full. This made me very uncomfortable as I paid extra money to have a carry on bag on board the plane with me by my seat. I have expensive and essential items in there that are too large to fit in my personal item bag and need to be kept with me in my sight on the flight. I did witness her tell a few other people as well that they would need to check their bags automatically (ie not gate check). You would think they would not allow people to purchase carry ons once the limit was reached. I am very worried about my carry on being lost or stolen as I had to check it unexpectedly and am extremely upset that I paid all this extra money to have it on board with me and it was taken away unfairly. I figured this would be the rule for everybody but alarmingly when I got to my gate, I noticed multiple people seated in the cheapest seats in the back of the plane that had huge rolling carry ons and personal items, and they were allowed to board with them. Many of them checked in later than me and my group. I kept waiting for the bins and seats to fill up like that bag check agent claimed but unfortunately she did not know what she was talking about. Upon completion of boarding; I was extremely perplexed to discover that the ComFort flex section was nowhere near full like that baggage agent claimed (honestly the back seemed to have vacant spots as well). My row (11D) had a vacant middle seat, and most of the rows in my section had at least one vacant seat like 10 B, 8A, 12B, 14A, 2 free in row 15, and so on. So clearly, the flight and my section were not as full as that bag check agent claimed. I was even more upset to discover that after boarding was completed there were 2 completely empty overhead bins over my seat row and another mostly empty bin on the row behind. I am alarmed and disturbed that the flight fullness was misrepresented and worried my carry on bag is now at risk of being lost or stolen when I paid extra money to have that carry on bag with me. I find it unacceptable that I (and a bunch of other people) were told we were unable to carry our carryon bags on board to be near our seats when we paid extra money to have that privilege. I am also extremely alarmed that the baggage agent at Heathrow made false claims about the fullness of the flight and took my carry on away to be checked when it never needed to be. When you board priority and pay extra for carry ons and there are completely empty bins over your seat it is very upsetting to realize your carry on bag was taken away for no reason. I always pay for the maximum amount of baggage on any flight so I can have my carryon safely on board above my seat. Hopefully corporate can refund me the 50 or so Euros i paid to ensure that I had my carry on with me . I have never had an issue with this on Delta, United, Singapore air, Southwest, Jet Blue; even extreme budget airlines such as Breeze, Spirit, and Frontier do better than this!!!! This makes me hesitant to ever fly with this airline again. I am extremely disappointed and disturbed by my experience on this flight. Please be aware when you book that the bag check agents at Heathrow make false claims and Aegean air apparently misrepresents the amount of available bins and such so people do not get all of what they paid for. I took photos of the 3 of the empty bins right over my seat where the carry ons for me and my group that we paid extra money for should have been allowed to be placed but am unable to upload.

Very very bad. Luggage that did not follow me in a Aegean flight connection. They do not care of the passengers. No care. They have waited for more than 6 days for informing me where my luggage was. They don’t care. Bad people, bad services

The worst Cancellation policy. They gave back 0 Euro. Super scam company

Very disappointing experience with Aegean Airlines. On our way to Santorini from Sweden (via Athens), the gate for our connecting flight didn’t open until very late, causing unnecessary stress. We had a pre-booked taxi waiting for us in Santorini, and the delay meant the hotel staff had to work overtime to help us with check-in when we finally arrived.

On our return flight from Athens, the gate opened more than an hour late because the flight was overbooked. In my opinion, that’s not the passengers' problem – it felt like the airline had overbooked on purpose to make extra money and then looked for volunteers to take a later flight.

We didn’t take the offer, but the delay led to us arriving 4–5 hours late, which caused us to miss our bus from Arlanda. I ended up having to book a taxi instead, which was very expensive.

Unreliable service, poor communication, and no regard for the impact on passengers.

I don’t usually write reviews, but I feel like people need to know what to expect with this airline. First, you have to pay extra just to pick a seat—there’s no free allocation at all, which feels like a money grab. Even after paying, don’t expect anything special.

But honestly, the worst part is the delays. It’s become the norm on every flight I’ve taken with them lately. It doesn’t matter if it’s morning or evening—there’s always a delay, and never any real explanation or updates. You just end up sitting around, waiting, and getting more and more frustrated.

And to top it off, sometimes the landings feel pretty rough. It’s nerve-wracking when the plane hits the runway hard or seems unstable. It just adds to the overall stress of an already disappointing journey.

All in all, between the constant delays, the extra fees, and the uncomfortable flights, I really can’t recommend this airline to anyone. I’ll be looking for other options next time.

On a round trip from Athens, and while I paid for four luggages (2 on each flight) at the time of booking, in May 2025, I was asked to pay for the luggages - again. This is after I had already provided the booking and the proof of payment to Aegean ahead of my flight, as I could not see them reflected at the time of online check in. I wanted to avoid being charged twice for something I had already paid for and spent significant time sharing all proofs with the customer service team. Yet on July 27, I was asked to pay an extra 70 EUROS for 2 luggages. I have been trying to contact the customer service team, I have filed a formal refund request, and today was denied it - the team did not review carefully the documents I had shared. They're stealing, clearly, from customers.

I booked an emirates ticket through Aegean website and 5 minutes later realised i booked wrong time for the return flight.
I immediately called the call centre to cancel the ticket as usually with respectable airlines we can have 24 h cancellation window.
The lady told me i can only cancel if i buy another ticket through them.
Not only did she charge me 400 dollars more than the actual ticket price which was operated by emirates, my local airline.
When i took the trip and requested for my miles to be credited , the miles never got credited as Aegean ( who is partner airline with Emirates ) has said i cannot have any miles due to the fact i booked the ticket on aegean but flight was operated by emirates . How is this fair ?

They have lost my bag 4 weeks ago in Croatia apparently it ended up in Brazil!! We can’t get a hold of anyone at the airline no one is returning my call!! So unprofessional and frustrating don’t ever fly this airline!! Never again!!

We wanted to make use of some coupons.
For the fast track, the coupons could not be downloaded and -after reaching the call centre- the blame was put on the foreign phone network being used by our phones (while other downloads -such as tickets, etc.- were being downloaded normally).
For the upgrade coupons, we were not being able to properly request the upgrade via app/web. When reaching the call centre, they asked us to send snapshots of the screens to understand/believe what we where saying -ensuring that they would call back-, but we never heard of them again.

worst company ever, they practice a kind of scam by sparing passengers travelling together to oblige you to pay the change of each seat(minimum 7€), so imagine that your kids are spared in the front, your seat in the middle of the plane, and your wife elsewhere ! first and last time with this company ! when you ask at the check-in desk a change, they simply ask you to do it by yourself on the App, so to pay for it !

I bought a ticket that was not standby, they overbooked the flight and made me standby, I was able to get help from my friends in Australia as I went to 5 different employees to help but no one helped me. They kept telling me to come back in 2 hours and also two minutes. I almost missed the plane as well if I did not check my emails to see that gate has changed 5 minutes before the gate closed. I will not be using the airline next time I come to Europe, the employees were rude and not helpful at all. STAY AWAY.

Horrible service. 9:20 am flight from chain to Athens was delayed for no reason and baggage did not connect to Santorini. I was told baggage would be delivered by 2-3 pm but not delivered until 7pm. Phone support service offered no help or additional information. I did not get any email updates to let me know what was going on

Terrible delays. Repeated. Will.miss my connecting flight.

Horrible service , our luggage dissappear, they took it from the airplane stairs, now it dissappear, nobody is accountable, thief

They denied to travel with my pet because of the traveling bag that I carried for it. They said that the protocol changed and they forced me to buy new one from the airport which was the same thing. If asked I can provide photographic proof.
They refuse refund for their mistake and they trying to mess with my intelligence.
Disappointed.

Had flight from Larnaca to Copenhagen via Athens, one luggage lost and second heavily damaged. No assistance, no apology, no information. They do not care at all that one week in cruise without clothes. Inside of luggage worth 3000 €. Already 4 days, we have no information. To say that our holidays are ruined, to say nothing. Very disappointed.

The flights were fine, but I was extremely disappointed and frustrated with the customer service staff at Aegean Airlines. Firstly, the staff member clearly wasn’t reading my emails, as they kept calling me ‘Mr’, when I continually signed my emails as ‘Miss’, and they only corrected themselves when I called them out on it. Over the course of one week, I flew two flights Aegean. And from those two flights, I lost three expensive locks from my checked in baggage. When I reported this to the customer service staff online, I did not ask for reimbursement, I just wanted an explanation as to how this could have happened. At this stage I had been travelling around Europe for 5 weeks with many different airlines, and not once did I lose a single lock. Then, I flew with Aegean twice and lost three locks?? Seemed pretty suss, especially considering there was no physical damage to my bag as a result. The locks were also very expensive, strong locks that I have also used on other overseas trips, and not once did one get broken off or lost. The customer service team were completely useless, and I am still disgusted by their responses, or lack there of. No matter what I said, especially when simply asking how this could have occurred, and how could I know for sure that a staff member/unauthorised person hadn’t broken into my bag (considering there was no damage to the bag to indicate they were broken off by accident), the customer service representative continually stated the same thing over and over again, speaking as a robot. This was their response every time: ‘Based on our previous communication, we assume no liability for specific types of damage, including broken/missing lockers. Therefore, we count on your understanding that we are not able to respond favorably to your request’. The only other statement they provided was: ‘your baggages when you travel are absolutely safe with our colleagues’. Even thought they could/would not confirm how the bags are supposedly safe when the locks that are meant to protect the bags and it’s contents were removed? I was not asking for compensation (despite them being expensive locks), I just wanted to know what happened, and got nothing back. There is no way it is just a coincidence that I lost three locks with their airline; one lock lost I would understand, but not three. Clearly something dodgy has happened and there has been a security breach, and the airline are refusing to say or do anything. It is completely unacceptable.

Aegean cancelled my flight and only gave me a partial refund.

They cancelled my flight without offering any real assistance, and I only received a partial refund. I submitted a refund request form and waited over 3 weeks — no response at all. I had to buy a last-minute replacement ticket at twice the price.

Terrible customer service: no replies to emails, no transparency, and no accountability. I will not be flying with Aegean again.

Thank you for ruining my holidays by changing the flight by two days (Flight from Seville @28/09/2025). Never again with this scammy airlines.