We purchased roof racks in early July , they charged our visa and we have not heard anything since . We have called every phone number, emailed, used the whats app as they suggested and we have been t... See more
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Adventure Outdoor is the best place to shop for roof racks! Uzzi and the entire team go above and beyond to make sure you find exactly what you need. Their service is exceptional, and they take great... See more
Constantly advertising cargo boxes that he doesnt have. Pretended to have 1 for me, stalled for a week and then told me he sold it to someone else. Very dissapointed with the bait and switch
Company replied
Kudos to Uzzi at Adventure Outdoors for a very positive roof rack and cargo box buying experience! After initially pricing the items I needed around the usual rack shops in around town I was fortun... See more
Company replied
Company details
- Sports Equipment Rental Service
- Bicycle Rental Service
- Outdoor Clothing and Equipment Shop
- Outdoor Sports Store
- Water Sports Equipment Rental Service
Written by the company
Adventure Outdoors provides affordable premium outdoor equipment for rentals, guided tours, and sales. Our services extend to renting standup paddleboards, ebikes, cargo roof boxes, and soon-to-come escooters.
Contact info
12160 103A Ave, V3V 3G7, Surrey, Canada
- 7789573448
- hello@adventure-outdoors.ca
- adventure-outdoors.ca
3.2
Average
34 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We purchased roof racks in early July
We purchased roof racks in early July , they charged our visa and we have not heard anything since . We have called every phone number, emailed, used the whats app as they suggested and we have been totally ghosted. We will be pursuing further with our bank. Do NOT purchase anything from this company!
2 July 2026
Unprompted review
Adventure Outdoor is the best place to…
Adventure Outdoor is the best place to shop for roof racks! Uzzi and the entire team go above and beyond to make sure you find exactly what you need. Their service is exceptional, and they take great care in everything they do. I highly recommend them to anyone looking for new, used, or rental gear. Their prices offer excellent value, and from my research, they’re the best-priced option in Metro Vancouver. I just purchased a new ski box and ski rack and couldn’t be happier with my experience.
18 November 2025
Unprompted review
Awesome
Flexible, friendly and ver accommodating!
I would love to do more business with you in the future
18 July 2024
Unprompted review
Reply from Adventure Outdoors
Thank you, Geo! We're thrilled to hear about your positive experience. We look forward to serving you and your relatives in the near future. 🌟
AO Team 🌞
AO Tent Purchase
Uzzi is great to deal with. He is a no pressure guy and is very transparent throughout the buying process. I bought the camp-in aluminum AO pop up tent and it has been amazing. I’ve taken it on two trips down dusty logging roads. The seal was perfect and nothing was dusty upon arrival. The mattress is extremely comfortable and the perfect size - it slept my wife and I and could have slept our child as well. The zippers are high quality and the rain proofing is quality. The only downside to the pop up tent is the support bars on the inside have no padding around them and the skirt around the base sometimes lifts off (easily puts back on). All in all it is a fantasist tent and an amazing buying experience. This is a quality product and I would go back to Uzzi for more outdoor products.
2 July 2024
Unprompted review
Reply from Adventure Outdoors
Thank you for your thoughtful review! We're thrilled to hear about your positive experience with Uzzi and that you’re enjoying the AO pop-up tent. Your feedback on the support bars and skirt is valuable, and we’ll look into it. Looking forward to serving you and your family again.
AO Team 🌞
Had a fantastic experience renting…
Had a fantastic experience renting paddle boards. Uzzi was such a pleasure to deal with and took time answer all of my questions and give me instruction.
10 July 2024
Unprompted review
Reply from Adventure Outdoors
Hi Tanya,
Thank you for your kind words! We're thrilled that you had a fantastic experience with our paddle boards. Uzzi will be delighted to hear your praise. Looking forward to serving you and your relatives in the near future.
AO Team 🌞
Awesome Place and People
They were helpfulness responsive and offered great service.
Will definitely be using them again.
Uzzi and team are awesome.
2 July 2024
Unprompted review
Reply from Adventure Outdoors
Thank you, Amrit! We're thrilled to hear you had a great experience and appreciated Uzzi and the team's efforts. We're looking forward to serving you and your relatives in the near future.
AO Team 🌞
It was great experience
It was great experience, good communication, affordable prices. It was 5 star service. I would love to go back to this place
24 June 2024
Unprompted review
Reply from Adventure Outdoors
Thank you, Hardeep! We're thrilled you had such a great experience. We're looking forward to serving you and your relatives in the near future. 😊
AO Team 🌞
Constantly advertising cargo boxes that…
Constantly advertising cargo boxes that he doesnt have. Pretended to have 1 for me, stalled for a week and then told me he sold it to someone else. Very dissapointed with the bait and switch
10 January 2024
Unprompted review
Reply from Adventure Outdoors
Hello Michael, thank you for reaching out and sharing your experience. We are sad to hear that your experience has not been up to your expectations.
We scoured our systems to pull up your order, and we did not notice any record of it by your name here. This indicates to us that:
1. You did not place an order on the box you were interested in.
2. Have an alias account and would prefer to remain anonymous.
3. You're one of our competitors looking to ruin our image. In which case, keep in mind karma moving forward.
In either of the above 3 instances, this is an unfair review, given that you could have at any point purchased the box through our easy-to-use online store, or requested a quote to be paid. None of which we have records for. We understand that you're frustrated you did not end up with the used box you were interested in, however there's no holds for any of our items without payment first. This is the industry standard by 99% of retail stores, including our business who will not hold items without payment first.
There’s no bait and switch here, we have a highly transparent business model and practice, with utmost ethical standards and practices. In fact we are revered as one of the most honest retail store of our competitors. I believe you have misunderstood our business model, allow me to clarify:
1. You can simply place an order on any items in stock at any time to secure it.
2. We have a pre order system in place, where we accept payment prior to sourcing your item of choice if it is not in stock. Yes, the item is not in stock in this case which is communicated very clearly across all of our channels.
3. We have a deposit system in place, where we accept non-refundable deposits to put items on hold for those interested in gaining more information about the items so that it does not sell in the meantime by another interested buyer.
4. All of our items are first come, first serve, as is with 99%+ retail stores. Again, we do not hold any items without payment.
We cannot be held responsible for you not securing the items using the 3 methods mentioned above, and it is completely unfair to mention otherwise. We recommend moving forward to secure items as soon as you have made a decision, otherwise you cannot expect any business to hold items for you unless you pay for it or are explicitly told otherwise that they will.
Although it seems you are a real person and not a bot, we noticed that all of your reviews online are only 1 star reviews, we hope you also leave 5 star reviews as well to help businesses grow who have met your expectations in the past vs. try to ruin reputation of small business looking to make an honest living and support the community.
We appreciate you taking the time to review us, and we sincerely hope that you reconsider removing this unfair review as your experience was largely caused as a result of your inaction to place your order or place a deposit. Pre-orders are also a great way to go. We welcome you to give us another try using the methods outlined above to actually experience what we do here, honestly and transparently as always. You are welcome to reach out and continue this discussion via email at care@adventure-outdoors.ca.
Uzzi
The most friendly and helpful staff…
The most friendly and helpful staff made purchase so easy stayed within our budget and found us all the parts we needed highly recommend This little company to anyone!!
12 April 2024
Unprompted review
Reply from Adventure Outdoors
Thank you so much, Cynthia! We're thrilled to hear that our staff could assist you so well and stay within your budget. We look forward to serving you and your relatives in the near future. 😊
AO Team 🌞
Service was impeccable and…
Service was impeccable and trustworthy!! Will defs be returning with all my outdoor adventure needs :)
1 March 2024
Unprompted review
Reply from Adventure Outdoors
Dear Khadiija,
We're thrilled you found our service impeccable! Can't wait to assist you with all your future outdoor adventure needs. Looking forward to serving you and your relatives soon.
AO Team 🌞
Great Experience!
I went to Adventure Outdoors looking for a Thule or Yakima roof box. I had a general idea of what style I liked and Uzzi was so knowledgeable in helping me find the Thule roof box that worked best for me and my car. So happy with the purchase and would recommend Adventure Outdoors ◡̈
20 January 2024
Unprompted review
Reply from Adventure Outdoors
Dear Caitlin, thank you for your kind review. We're thrilled that Uzzi could help you find the perfect Thule roof box! We're looking forward to serving you and your relatives in the near future. AO Team 🌞
good communications
16 January 2024
Unprompted review
Reply from Adventure Outdoors
Dear E.C,
We're thrilled to hear about your satisfaction with our communication. We look forward to serving you and your relatives in the near future. Thanks for sharing your positive experience!
AO Team 🌞
Recommend this business for all your…
Recommend this business for all your advemture gear needs. I brought mine totally what i look for in great perfect condition.
27 December 2023
Unprompted review
Reply from Adventure Outdoors
Thank you, Zq! We're thrilled our gear met your expectations. Looking forward to serving you and your relatives in the near future. 🌟
AO Team 🌞
Awesome cargo Management System
For a while, I've been trying to figure out how I could fit both a cargo box and a cargo basket on top of my SUV. It was hard trying to look at online measurements of different products and determine how they would actually fit without being able to physically see them. Uzzi at Adventure Outdoors was super helpful. He showed me a bunch of different options and helped me load them up on the roof to see how they compared and fit. I'm super happy with both the look and function of my new rooftop cargo system. I Would definitely recommend Adventure Outdoors to anyone looking for any sort of outdoor adventure gear for their vehicle. And all around stress free experience and excellent customer service!
30 December 2023
Unprompted review
Reply from Adventure Outdoors
Thank you, Ryan, for your kind words! We're thrilled to hear that Uzzi could assist in finding the perfect rooftop cargo system for your SUV. We're looking forward to serving you and your relatives in the near future. Enjoy your adventures!
AO Team 🌞
Uzzi for the win!
Adventure outdoors made it easy for my family and I to enjoy Vancouver to the fullest! Uzzi’s customer service is unmatched and their product range and quality is superb. 10/10 would visit again. Highly recommend!
4 May 2023
Unprompted review
Reply from Adventure Outdoors
Hi Suhrob, thank you for taking the time to share your experience. We are happy to hear that you had a fantastic trip to the West coast. We hope that you visit again soon and we are looking forward to serve you in the near future 😁
AO for your OA
If you're looking for an outdoor equipment for your next adventure that you'll never forget, this is the company to choose. Their passion for the outdoors is contagious, and they truly care about making their customers happy. Uzzi was the name of the guy we dealt with and we recommend him.
3 April 2023
Unprompted review
Reply from Adventure Outdoors
Hi Al, thank you for sharing your experience and kind words. We are delighted that you have chosen us and are looking forward to providing you with great service and products for years to come 🌞
I will be a returning customer, The Best!!
The best deals and pricing, the staff go above and beyond, very knowledgeable and are wonderful to work with. I will be returning as a very content customer. Excellent, honest, and sincere business.
31 March 2023
Unprompted review
Reply from Adventure Outdoors
Hi Larvikite, we are delighted to hear that you had a fantastic experience with us. We are happy to serve you again soon 🌞
It was great.Good service.
12 March 2023
Unprompted review
Reply from Adventure Outdoors
Hi Niyas, thank you for sharing your review. We really appreciate it and are happy that you received good service 🌞
Adventure Outdoors for the customer focused experience focused
If you would like someone to work for you to get what you actually need. Uzzi and the Adventure Outdoors team has your needs in mind.
Cheers for a great experience,
Jason
11 March 2023
Unprompted review
Reply from Adventure Outdoors
Hello Jason, thank you for sharing your experience with us. We will always strive to provide the best personalized experience possible. We hope to see you and your relatives again soon 🌞
Was on the hunt for a roof box/ski…
Was on the hunt for a roof box/ski cargo. Found adventure outdoors, Uzzi was quick to respond and accommodating to meet up and fit into a tight timeline. Thule box was as described in excellent condition. Can’t ask for more than that. Thanks!
7 January 2023
Unprompted review
Reply from Adventure Outdoors
Hello Squad
Thank you for your kind review. We are happy to hear that your experience was an outstanding one with the products and service that you received from us. We are lloking forward to hearing from you and your relatives in the future 🙏
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