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Advantage Finance Reviews 

6,261
•
TrustScore 5 out of 5

4.9

Financial Institution
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Review summary

Created with AI, based on recent reviews

Considering 1,328 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and understanding when discussing individual circumstances and finding flexible solutions for payment options. Many people note that advisors provide practical help, clear guidance, and reassuring communication to resolve administrative issues efficiently. Though some customers were not happy with the service, mentioning unsympathetic responses, rude staff interactions, and a complete lack of support during difficult financial situations. A few reviewers also experienced frustrating issues regarding unexpected extra charges, unclear billing transparency, and troubling credit history errors after finally completing their agreements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising certain team members for their incredible... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting the friendly and supportive... See more

Service

Clients share satisfaction on service, frequently praising helpful staff and quick, straightforward finance... See more

Payment

Reviewers express general satisfaction regarding payment flexibility, highlighting helpful staff who make... See more

User experience

People report positive experiences with user experience, highlighting how helpful staff members made the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stacey was fantastic today. A human’s human! Full of understanding, empathy, support and practical help. Stacey was solution-focused, sought ways to help with my current situation and found the best w... See more

Company replied

Rated 5 out of 5 stars

Advantage Advisers are always helpful, with great customer service support I would highly recommend them. Beth was very helpful today when I spoke to her she advised me to pay fortnightly as I get pai... See more

Rated 5 out of 5 stars

Had a few problems remembering details, but was all handled amazingly and we had a good laugh. Excellent service every time! Will definitely recommend and use this company again in future.

Rated 5 out of 5 stars

Chloe was friendly, understanding, and straight to the point. A really pleasant experience, and problem was resolved efficiently and fast. She even checked in on how I was feeling about the... See more

Company replied

Company details

  1. Financial Institution

Written by the company

Advantage Finance is a motor finance company and lender, that has specialised in building finance for humans, by humans since 1999. Putting customer stories ahead of scores, we finance cars, vans, motorbikes, caravans and electric vehicles.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(6,261)

1,287 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Mandi was great

Mandi was great, really quick and attentive. Normally having a call like this first thing can ruin your day, but not the case.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Calum

Calum was very understanding and listened to me. He gave me the best customer care I needed which you don’t often get these days he is a credit to your company.

28 September 2026
Unprompted review
Rated 1 out of 5 stars

Dangerous and ill equipped company to…

the worst and most dangerous company to deal with. we have had a car from one of their dealers which is so dangerous the air sensors in the tyres are non existent which i am pretty sure are illegal and not MOT worthy. The dealer was unpleasant to deal with moaning about other clients and having the cheek to ask for a review plus to sign for the car without even seeing the car first. To say that Advantage Finance have dragged their heels is an understatement. I have a husband due to have an op this week and a very sick dog and we have had a car which is un drivable for three months and still this has not been resolved. I have given up all hope with this company and am tied into a contract and there never seems to be anyone available in conflict resolutions yet they want you to pay every month for a car which I am unable to drive plus we live in a village. All they seem to care about is to be paid and I think this is disgusting. AVOID AT ALL COSTS

27 September 2026
Unprompted review

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