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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform's user-friendly dashboard and the ease of tracking earnings and performance. People often highlight the timely payment system, which builds trust, and some find the registration and approval process simple and fast. Reviewers also mention good support from the helpline team, which responds on time to help solve problems. However, some people were dissatisfied with the payment process, reporting issues with identity verification when trying to withdraw money and concerns regarding account management. Some customers also noted issues with the quality and nature of some advertisements. Additionally, some reviewers found customer support to be slow and unhelpful, with issues not being resolved effectively.

What people talk about most

Website

Users describe ambiguous interactions with website experiences. Some reviewers report significant issues,... See more

Payment

Customers had negative experiences with payment. Many reviewers report significant payout delays, with some... See more

Marketing

Reviewers highlight ambiguous aspects of marketing. Some customers praise the ad network, citing rapid... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express dissatisfaction, citing... See more

User experience

Reviewers mention ambiguous feedback about user experience. Some customers report a very positive experience,... See more

Based on these reviews

Rated 3 out of 5 stars

(the Problem Fixed And i recieved my money on 2026/03/16) I personally faced this problem. Everything seems fine until you reach the minimum payout threshold. As soon as you try to withdraw your... See more

Company replied

Rated 4 out of 5 stars

They actually put the money in my paypal, but I struggled for about 3-4 months to put in all that data and have them put in my paypal, they are very strict

Company replied

Rated 4 out of 5 stars

Very Good Alternative to Google Adsense! My experience has been very good. It would be better if my ads didn't get deactivated automatically. I had logged in to discover my ads being deactivated a... See more


Company details

  1. Internet Marketing Service
  2. Affiliate Marketing Service

Written by the company

Since 2013, we have been helping advertisers grow their ROI and publishers get maximum eCPM with our flexible traffic solutions. Only the cleanest ads and purest traffic at Adsterra. Malware is strictly prohibited, along with redirects and unsolicited downloads.


Contact info

3.1

Average

TrustScore 3 out of 5

872 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Extremely Poor Support and Payment Issues

I have had a very disappointing experience. My last two payments never arrived, and when I reached out for help, the responses were vague and unhelpful.

The support from our account manager is terrible – they barely respond, and when they do, it's with generic answers that don't resolve the issue. For example, when we asked for the transaction hash to verify our payment, they sent a shared hash that cannot be individually checked.

The lack of proper assistance and communication is unacceptable. If this is how support is handled, I would not recommend this platform to anyone.

27 December 2024
Unprompted review
Adsterra logo

Reply from Adsterra

Hello,

We’re sorry to hear about your experience with our platform. We can assure you that partner support is one of our top priorities, and we always strive to respond promptly and resolve any issues as quickly as possible and keep our partners satisfied.

However, the case you have described above is quite unusual. We always ensure that payments to our partners are made on time. If your issue still remains unresolved, we kindly encourage you to contact our support team now. They will be happy to assist you and provide all the information you need.

Thank you for bringing this to our attention.

Regards,
Adsterra Team.

Rated 1 out of 5 stars

Adsterra is pure scam. They will steal your traffic and refuse to pay you

Adsterra is pure scam and no one can tell me otherwise. I reached minimum withdrawal on Adsterra. I decided to stoop sending traffic to adsterra to know if they will pay me or not. They noticed I stop sending traffic and they sent me a mail asking why I stopped sending them traffic. My two weeks hold period on Adsterra ended and I was expecting payout the following payment date after the hold period but they refused to process my payment. I contacted them and they gave some stupid bullshit excuse and said I’ll wait for another two weeks for them to check my traffic again whereas the two weeks hold period was to check traffic only for them to tell me bullshit today that my account has been suspended on no basis. Adsterra is scam. They will steal your traffic and will not pay you. Stay away from Adsterra.

20 December 2024
Adsterra logo

Reply from Adsterra

Hello,

The two-week hold period is in place to allow advertisers to provide feedback on your traffic and is some cases it may be extended.

However, we can assure you that accounts are suspended only when there is a violation of our terms and conditions, that's why we always advise our partners to carefully read them before starting your work with our platform.

If you believe that your account was suspended by mistake, please submit a detailed description of your case through the "Contact Us" form available on our website, so our team can thoroughly review it.

Regards,
Adsterra Team.

Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! SCAMMERS! SCAMMERS!

19 December 2024
Unprompted review
Adsterra logo

Reply from Adsterra

Hello,

We’re sorry to hear about your exprerience with our platform.

Unfortunately, without further details about the issue you faced, there is no way for us to assist you. Please feel free to provide more information to our support team, so we can better understand and address your situation.

Regards,
Adsterra Team.

Rated 1 out of 5 stars

Unfair Account Ban with $6K Balance Stolen

I have been using Adsterra for a long time, strictly following their rules since day one. However, they suddenly banned my account without any explanation, with over $6,000 in my account balance. I reached out to their support multiple times for clarification, but they refused to provide any valid reason or resolve the issue.

This experience is beyond disappointing. After dedicating so much time and effort to their platform, I feel scammed and betrayed. If you're looking for a trustworthy ad network, I strongly advise you to look elsewhere. Adsterra's lack of transparency and poor support make it highly unreliable.

16 December 2024
Unprompted review
Adsterra logo

Reply from Adsterra

Hello,

We regret to learn about your experience with our platform.

However we work with thousands of publishers who achieve success by adhering to our guidelines. You can explore their success stories and discover more about their results on our blog.

Account suspensions are only applied when there are violations of our terms and conditions. We always encourage our partners to review them: https://help-publishers.adsterra.com/en/articles/5405889-terms-and-conditions.

If you believe your account was suspended by a mistake, please use the "Contact Us" form on our website to submit a detailed explanation of your case. Please be as detailed as possible because it will help our team investigate your case thoroughly.

Moreover, the specific reason for your account suspension was not provided to you because it is part of an internal review process, the details of which are confidential and cannot be disclosed.

Regards,
Adsterra Team.

Rated 1 out of 5 stars

Scam!!Scam!!

Scam!!! !! !!
I managed to get thousands of people to click on it, and it even lasted four days. I still earned 1US through hard work, but the system suddenly blocked my account.

11 December 2024
Unprompted review
Adsterra logo

Reply from Adsterra

Hello.

We would like to clarify that it's crucial to understand that a high CTR does not guarantee a high CPM rate. Adsterra does not pay for clicks; we pay for ad impressions and further actions taken by the users such as downloads, subscriptions, email entries, etc. Depending on the advertisement conditions, the payment is either for impressions (CPM) or actions (CPA). Then, all the money you've earned is divided by the number of impressions, resulting in the CPM displayed in your dashboard.

Regards,
Adsterra Team.

Rated 1 out of 5 stars

be careful it's scamers

be careful guys, this network it's a scam, i get an organic search in my website about 200 visit every day, and i using this network but the earning every day is 0, don't waste your time with him. i contact him, ther are tell me you need to send more traffic.

13 December 2024
Unprompted review
Adsterra logo

Reply from Adsterra

Thank you for sharing your experience.

We would like to clarify some important points.

Your earnings and CPM rates on our network depend on several factors and not on just the number of impressions or daily traffic. We pay for ad impressions and further actions taken by the users such as downloads, subscriptions, email entries, etc., depending on the advertisers conditions.

While we encourage publishers to increase their traffic volumes, it’s also important to optimize the quality and engagement of the traffic you send. Higher-quality traffic (that aligns with advertisers flow) often results in better CPM rates and higher earnings.

Regards,
Adsterra Team.

Rated 1 out of 5 stars

Recently gave them a try

Recently gave them a try, honestly it was pretty frustrating experience their traffic quality is the biggest issue- it felt like most of it was bots, which completely wasted my budget, on top of that their support was super slow to respond waited more than 2 days to get a reply. Not recommended.

10 December 2024
Unprompted review
Adsterra logo

Reply from Adsterra

Hello,

Regarding your statement about "bot" traffic, we want to clarify that our platform does not engage in any bot or fraudulent traffic practices. We have proprietary traffic control systems alongside third-party services to evaluate traffic quality, bounce rates, and other key parameters. If any suspicious traffic is identified, we promptly refund the funds spent on that traffic and remove the that placement from our system.

Additionally, our platform offers flexible targeting options (20+) to ensure campaigns receive the optimal traffic. It’s important to set these options correctly based on your campaign requirements to achieve optimal results.

Our managers try to respond to your requests as quickly as possible. However, sometimes during periods of high request volumes, response time may be slightly logner. We appreciate your patience and understanding.

Regards,
Adsterra Team.

Rated 1 out of 5 stars

I was impressed with the organic…

I was impressed with the organic traffic adsterra. but he suspended my account. He did not provide the reason and I don't know what is the problem very very very scam site. Don't use this they hit your money.

7 December 2024
Unprompted review
Adsterra logo

Reply from Adsterra

Hello.

We want to assure you that accounts are only banned from our ad network if there is a breach of our terms and conditions. Regarding the lack of explanation, we have an internal review process, the details of which cannot be disclosed. This is why we did not provide additional information about your case.

Regards,
Adsterra Team.

Rated 1 out of 5 stars

Never use Adsterra

After 1 year of good colaboration, they just banned my account with $2k, no reason at all, because i've been doing the same thing since the day 1, they just didn t want to pay me, no proper answear at all, i've sent 20 email to their Email adress publisher@adsterra or Something and the answear was, "we can't restore your account because You breach our terms and conditions" that can mean litteraly anything, after 1 year of doing the exact same thing. had a lot of succesul payments, but this time the thing was bigger so they decided to get rid of me, and keep the money. No problem at all, the lost it's on You Adsterra.

Shame on You 😉!!!

Shame on You.😄

2 December 2024
Unprompted review
Adsterra logo

Reply from Adsterra

Hello.

Thank you for leaving your review about your experience with our ad network.

We want to assure you that accounts are only banned from our ad network if there is a breach of our terms and conditions. Our "Policy Department" conducts an internal review process, which, cannot be disclosed.

Additionally, you did not provide any contact information or account details, which prevents us from investigating your case.

We encourage you to use the "Contact Us" form on our website to describe your case in as much detail as possible. This will allow our team to review your case throughly.

Regards,
Adsterra Team.

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