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Adsterra Reviews 871

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TrustScore 3 out of 5

3.1

Internet Marketing Service
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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform's user-friendly dashboard and the ease of tracking earnings and performance. People often highlight the timely payment system, which builds trust, and some find the registration and approval process simple and fast. Reviewers also mention good support from the helpline team, which responds on time to help solve problems. However, some people were dissatisfied with the payment process, reporting issues with identity verification when trying to withdraw money and concerns regarding account management. Some customers also noted issues with the quality and nature of some advertisements. Additionally, some reviewers found customer support to be slow and unhelpful, with issues not being resolved effectively.

What people talk about most

Website

Users describe ambiguous interactions with website experiences. Some reviewers report significant issues,... See more

Payment

Customers had negative experiences with payment. Many reviewers report significant payout delays, with some... See more

Marketing

Reviewers highlight ambiguous aspects of marketing. Some customers praise the ad network, citing rapid... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express dissatisfaction, citing... See more

User experience

Reviewers mention ambiguous feedback about user experience. Some customers report a very positive experience,... See more

Based on these reviews

Rated 3 out of 5 stars

(the Problem Fixed And i recieved my money on 2026/03/16) I personally faced this problem. Everything seems fine until you reach the minimum payout threshold. As soon as you try to withdraw your... See more

Company replied

Rated 4 out of 5 stars

They actually put the money in my paypal, but I struggled for about 3-4 months to put in all that data and have them put in my paypal, they are very strict

Company replied

Rated 4 out of 5 stars

Very Good Alternative to Google Adsense! My experience has been very good. It would be better if my ads didn't get deactivated automatically. I had logged in to discover my ads being deactivated a... See more

Company details

  1. Internet Marketing Service
  2. Affiliate Marketing Service

Written by the company

Since 2013, we have been helping advertisers grow their ROI and publishers get maximum eCPM with our flexible traffic solutions. Only the cleanest ads and purest traffic at Adsterra. Malware is strictly prohibited, along with redirects and unsolicited downloads.

Contact info

3.1

Average

TrustScore 3 out of 5

871 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

For real

Hey,
I'm just using Adsterra and it's just easy and great to use, if I use non-adult ads, everything is great, I had no virus or something

27 September 2024
Unprompted review
Rated 1 out of 5 stars

They banned my Advertiser account with…

They banned my Advertiser account with $400, without refunds, they claim they warned me multiple times meanwhile they didn't warn me at all. I appealed, the support said they'll send to policy team and see what they can do. Up until now nothing has been done, hard earned $400 lost to thin air. Adsterra network are both racists and evil. They treat you according to how much you spend daily on ads, plus from your GEO they treat you better. They work with impunity, like it's some one-man business. I wish i could share all the screenshots from our communication, they take pleasure in enjoying and watching you beg for reinstatement yet they won't. Racists.

9 September 2024
Unprompted review
Adsterra logo

Reply from Adsterra

Hello!

We are sorry to hear about your experience with our ad network.

However you didn't provide any information about your account, as requested. Therefore we can't check your case and see what happened and help you resolve it.

Just to clear things, we only ban accounts for not following our terms and conditions. Moreover, our support team always warns our partners before taking actions.

If you believe your account has been banned by a mistake, please the "Contact Us" form available on our website and submit a detailed request throught, so our team can investigate it. Please be as detailed as possible to help our team investigate it.

Regards,
Adsterra Team



Rated 1 out of 5 stars

Without any reason they suspended my account with 1700$

Without any reason my account was suspended with 1700$ and didn't tell me why they suspended it.

26 September 2024
Unprompted review
Adsterra logo

Reply from Adsterra

Hello!

We are sorry to hear about your experience.

You didn't provide us with your contact and account information, therefore there is no chance to check your case.

Just to clarify, we never block any accounts without a valid reason. Accounts are only blocked for not following to our terms and conditions. Furthrmore, we can't provide a specific reason(s) of your account suspension, because it's an internal review process the details of which cannot be disclosed.

However, if you feel your account was banned by mistake, please use the 'Contact Us' form on our website to describe your case, and our team will thoroughly review it. Please be as detailed as possible.

Regards,
Adsterra Team.

Rated 1 out of 5 stars

Whenever a person joins Adsterra…

Whenever a person joins Adsterra publisher network, they ask them to give a good review on Trustpilot and when they get the review, they block the account and also don't return the earned amount

14 September 2024
Unprompted review
Adsterra logo

Reply from Adsterra

Hello!

We work with thousands of publishers, and they achieve significant success with our platform when follow our rules. You can read about their success stories and learn more about their high earnings in our blog.

We can assure you that we never ban accounts without a valid reason. If your account has been banned, it means there was a violation of our terms and conditions.

The reason you weren't provided with a specific reason(s) of your account suspension, because it's an internal review process the details of which cannot be disclosed.

If you believe your account has been banned unfairly, please use the "Contact Us" form on our website to submit your request. Provide as many details as possible so our team can thoroughly investigate your case.

Regards,
Adsterra Team.

Rated 1 out of 5 stars

Their advertising has gone rogue…

They deactivated my advertising account because I didn't increase my bids. They kept giving me some funny reasons why I have to increase my bid before getting a single visit even though that same bid got over 7 million visitors until one faithful midnight. I mentioned taking screenshots of the chat to share with others, 2hrs later, they disabled my account permanently. Stay woke, they appear genuine until they're not.

Edit after they replied:

Two weeks before their reply here, they asked for my account details through Trustpilot. I provided my advertiser account ID. 2 weeks later, here they are pretending they don't know my account. I leave you to judge.

Notice how their reply says I should include screenshots of the chats even though my post clearly states that my account was disabled after I mentioned taking screenshots? 😂Funny how they don't seem to be too smart after all. I'm glad they've displayed their mischief here for all to see.

7 September 2024
Unprompted review
Adsterra logo

Reply from Adsterra

Hello!

It's unusual that our support team would insist on increasing bids, as they only offer campaign advice/tips when requested by advertisers. This situation does seem odd. Could you please use the "Contact Us" form on our website and provide detailed information, including screenshots of your conversation? The more details, the better. We’ll thoroughly investigate your case and get back to you with a response.

Just to clarify, we never deactivate accounts without cause. The only reason an account can be deactivated is for violating our terms and conditions.

Regards,
Adsterra Team.

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