AdRoll Reviews 

186
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

We were just charged A$540 for a service we haven’t used in over a year. No active campaigns. No meaningful engagement. And no warning. I’ve reached out to support and was told a refund isn’t p... See more

Rated 1 out of 5 stars

We tried to place ads using Ad Roll and were declined as too adult. We sell men's underwear that may show an exposed rear. Their own blog shows how succesful they were and gave an example to an onli... See more

Rated 1 out of 5 stars

They promote a no minimum ad spend. We wanted to try AdRoll so we scheduled a meeting for our agency with a list of questions sent a day prior. They replied 20 minutes before the meeting canceling due... See more

Rated 1 out of 5 stars

I left them 5 1/2 years ago as their services become outdated. Today, apparently out of financial desperation, they are trying to charge an old card for fake invoices. Stay away from this bankru... See more

Company details

  1. Software Vendor
  2. Media Company

Written by the company

AdRoll is a multi-channel advertising platform built for growth-minded marketers. With powerful AI, flexible campaign tools, and seamless integrations, AdRoll helps mid-sized businesses turn complexity into clarity and clicks into customers. The AdRoll platform delivers full-funnel performance through integrated advertising, cross-channel attribution and audience insights, supporting marketers across industries including ecommerce, technology, financial services, education, and more. For B2B teams, AdRoll ABM extends these capabilities with account-based precision, multi-touch campaigns, and real-time buyer intelligence. Backed by nearly 20 years of data and award-winning support, AdRoll enables marketing teams to advertise smarter, move faster, and achieve more, all from one place.


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1.6

Bad

TrustScore 1.5 out of 5

186 reviews

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1.6

All reviews

(186)

1 review in the last 12 months

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Rated 5 out of 5 stars

Jeff Cafolla has been instrumental into…

Jeff Cafolla has been instrumental into helping us continue our retargeting activities throughout the entire Covid crisis.

I am confident his understanding of our business has been the key element to our success in using Adroll's solution

31 May 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Partners

We've been partners of Adroll for 5+ years now and have always been really happy with the results. The account management team in particular has really taken the time to understand our business model and recommend the right solutions for us to achieve our objectives. We highly recommend Adroll!

27 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Our company Kang have been working with AdRoll for years and the experience it's been very positive. We are pleased with the campaigns' performance and with their customer service, all our account managers have exceeded our expectations.
Andrea

25 May 2021
Unprompted review
Rated 5 out of 5 stars

Great for retargeting!

We have been using AdRoll for retargeting for more than a year now and have seen some great results. We have found the ROAS to be much better than other marketing platforms. Would highly recommend it giving their service a go for your business.

5 May 2021
Unprompted review
Rated 3 out of 5 stars

My first thought was adroll

Adroll does a great job getting our name out there.
We used to have a rep (Traci) that would call me every 2-3 weeks, and review how it's going, make suggestions, and helping develop strategies.
We were transferred to a new rep, whom we've heard from, I think twice in over a year?
I like the service, just disappointed there isn't more assistance.

5 April 2021
Rated 5 out of 5 stars

We are delighted by the services of Adrolling an exceptional experience…

We are living an exceptional experience with the company Adroll, both professionally and personally. They really increased the number of visits to our website biologiquement dot com, we are more than delighted with the results, which turned into sales.
A special thank you to Mrs. Anna Corso who takes care of our account wonderfully.
David Hervy

30 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

We used AdRoll to do remarketing campaigns a lot. It is easy to use and could satisfy our different business needs. It now has been a vitally important platform for our business success. Their client service is terrific! Whenever we have questions, we will get immediate feedback and support from them. Thank you, Carson, for your always kind support.

22 March 2021
Unprompted review
Rated 5 out of 5 stars

AdRoll has consistently helped our…

AdRoll has consistently helped our business grow over the several years we have used them. The knowledge that their customer success managers have is extremely helpful. Not only has our manager Carson helped us in creating the ads but also advised the best way to use them.

19 March 2021
Unprompted review
Rated 5 out of 5 stars

Job well done!

Our account manager always provides us with prompt, detailed, and precise insights to improve our platform. We really appreciate their service.

19 March 2021
Unprompted review
Rated 4 out of 5 stars

Collaboration was always friendly and focused

We were customer of AdRoll for several years and the collaboration was always good, friendly and focused. As our marketing goals have changed during the last year 2020, we decided to test another way of retargeting.

19 March 2021
Unprompted review
Rated 4 out of 5 stars

AdRoll is a great alternative to Google…

AdRoll is a great alternative to Google ads for running display ads globally in order to reach the prospecting audiences and especially capture the attention of the users who are already engaged. AdRoll Pixel allows to efficiently track the conversions and attribution paths.
Enjoyed an excellent managed service provided by the account managers, Fleur and Aishling, they are going a great job and delivering the best service to the advertisers. Appreciate the readiness to answer any possible questions related to the platform and efficient turnaround times for the tactical campaigns. Both Fleur and Aishling are always there to help with any questions or issues and showed
I recommend trying out different types of the audiences and keep a close communication with the account managers for the best experience.
Also I have found interesting the ability to retarget user of 3rd party websites if there is an agreement to install AdRoll Pixel on their website. Considering to try it in the future.

18 March 2021
Unprompted review
Rated 5 out of 5 stars

Great partner for digital display.

Adroll have been a brilliant partner for Farmdrop and were a great help in launching and then optimising our first display campaigns. The account managers are always pushing new ideas to improve performance and they have an in-house design team on hand to help too. The ad manager tool is easy to navigate and gives you easy access to all the data that marketing professionals need.

17 March 2021
Unprompted review

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