I have been working with the fabulous staff at Adopted.com for several years looking for my biological daughter who was adopted when I was 18. They have been astonishingly helpful, supportive, and ef... See more
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My child was adopted when he was young I have been searching everywhere for Him paying out loads on dna kits and getting nowhere then I can across this adopted.com then uploaded dna with no matches ma... See more
Company replied
I was able to connect with a half sibling who used Adopted.com to find our shared biological parent who then helped us reunite and put us in contact! I was unsure how to even start looking for a sibli... See more
Company replied
What an awful way to trick people into paying up. I am helping my wife search for her birth mother, we have all very specific information about her mother and entered all the required info to be... See more
Company replied
Company details
Information provided by various external sources
Where people come to reunite instantly!
Contact info
11407 SW Amu St, 97062, Tualatin, United States
- (786) 490-2222
- clientcare@adopted.com
- adopted.com
3.8
Great
72 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been working with the fabulous…
I have been working with the fabulous staff at Adopted.com for several years looking for my biological daughter who was adopted when I was 18. They have been astonishingly helpful, supportive, and efficient in providing assistance with my search. Together, they have helped me try many ways to find my daughter in a sensitive and confidential way. I recently tried uploading DNA data from an older profiling service, but the file size was too unwieldy to use. Adopted.com staff provided valuable answers to helping select a service that would work with this website. They did not tell me which service to use, but combined with the information on DNA service partners on the website I was able to select 23andMe whose data outputs are fully compatible with Adopted.com's database. As it turns out, the results I just received from 23andMe included the name of my daughter (from their database), and I have sent her a message. I also was able to send this information to her birth mother, whom I have remained in contact with just in case such a chance could be possible. This is an exciting and expectant time in a search I did not know whether it would ever succeed. I have Adopted.com staff to thank for their generous assistance that has led to this discovery and fulfillment of one part of a long quest. Bravo to the wonderful folks at Adopted.com!
17 June 2025
Unprompted review
Reply from Adopted.com
Russell we are over the moon to see your feedback! What a pleasure to work with you, and congratulations on such a beautiful outcome.
Please be sure to stay in touch and let us know how things progress.
With warmest regards,
The Adopted.com Team
We need services like these
I really appreciate the Customer service here. They went above and beyond to try to help me understand and navigate through their platform and although I never found the relative I was looking for I still see the need for a place like this.!!
22 November 2025
Unprompted review
Reply from Adopted.com
Thank you so much for taking the time to share your feedback!
Member Support is our highest priority, and it shows!
I hope we will be celebrating your reunion very soon!
The Adopted.com Team
Paid £14.99 monthly subscription…
Paid £14.99 monthly subscription absolute waste of money, please don’t bother with this site.
1 November 2025
Unprompted review
Reply from Adopted.com
Kelly we are so sorry to hear that you have not yet had results from your search!
Please be sure to click on Support, at the bottom of any page on our website, to reach us directly so that we can support your search.
There are many tools available and we are always here to help.
With much respect,
The Adopted.com Team
Seeking Brother's biological family
I was able to find my brother's biological mother on Adopted. Though she did not communicate with me, Nikki tried. Nikki has been a Godsend in trying to communicate with her, but unfortunately, it didn't work out. At least I have her name.
28 May 2025
Unprompted review
Reply from Adopted.com
Robyn thank you so much for sharing your success story! It's wonderful that the biological mother you were seeking is a part of our community.
We will continue to work with you to make your connection.
Best wishes from the entire Adopted.com Team
It was wonderful to find my adopted…
It was wonderful to find my adopted son. It’s been quite a few years since we got to meet and we have a wonderful relationship. Thanks for all your help.
30 September 2024
Unprompted review
Reply from Adopted.com
Cynthia thank you for such a lovely review!
We are thrilled to have been a part of this journey - from searching through to a fulfilling relationship.
Best wishes for many wonderful years ahead, from the entire Adopted.com Team
My child was adopted when he was young…
My child was adopted when he was young I have been searching everywhere for Him paying out loads on dna kits and getting nowhere then I can across this adopted.com then uploaded dna with no matches made small profile and it came up with 1 10-10 match 2 9-10 matches and there my child was looking for me me.amazing even if your dna has no matches check your little profile matches coz that's were mine was I cannot thank this website enough they have been amazing with support I would highly recommend this site if your looking for a loved one
3 August 2025
Unprompted review
Reply from Adopted.com
Zoey we are thrilled to hear about your reunion with your son!
Your story is typical of the results people are having on Adopted.com now that we have millions of members - often the person being sought is already registered and voila! A match is quick.
Wishing you an amazing experience getting to know your son.
Best wishes from the entire Adopted.com Team
My son found me after 55 years
I gave up my baby boy 2/1970, knowing probably I would never know how it all came out. But as a mom, I did decide that, although I could never find him, that perhaps if I was available, if he wanted to, he could find me. I created a profile at adopted.com in 2012 and waited... over the years several people thought we might be a fit, but all were no go. But on Oct 30, 2024, at 9:43am, a notification came from adopted.com that someone matched exactly! and after about 24 hours of back and forth, it became plain that my baby boy had found his mom, ME. I was able to travel to his city in Feb 2025 and celebrate his 55th birthday with him, his wife & son, my newly-found DIL & grandson. Amazingly, my son looks just like me! I never thought I would know about him, and I am grateful for adopted.com and its mechanism that made our reunion possible. My son and I remain in touch and enjoy our growing relationship.
30 October 2024
Unprompted review
Reply from Adopted.com
Lynda, thank you for sharing this wonderful example of how Adopted.com works!
'As a mom, I did decide that, although I could never find him, that perhaps if I was available, if he wanted to, he could find me.'
This is exactly how we intended our service to work, and these days (with over 1,200,000 members), it's happening every day.
I love that it only took 24 hours back-and-forth to confirm you had found your son.
Our entire team at Adopted.com is thrilled for you!
Wishing you all the best with your reunion.
Poor search system and matching…
Poor search system and matching algorithm, leading to absolute terrible matches. Not worth the time or money.
10 July 2025
Unprompted review
Reply from Adopted.com
Jerry we are so sorry you aren't getting the results you seek so far!
Please be sure to click on Support, on any page of the site, to reach us directly so we can explain anything that's not feeling intuitive.
With over 1M members, we know that not all features are always clear at first glance to every single member. We only ask for the chance to answer your concerns directly.
With much respect,
The Adopted.com Team
Incredible service for those with…
Incredible service for those with heartstrings pulling them to find answers.
Always helpful and friendly when questions are asked.
Joyful endings and new beginnings.
An invaluable service and priceless!
5 July 2025
Unprompted review
Reply from Adopted.com
Thank you Tanja for taking the time to share your experience!
Our support is second-to-none, ensuring that any request or concern is responded to super quickly. This is rare these days, and people give us the same feedback a lot.
Now that we have so many search profiles, the endings (to people's search) and beginnings (to their new relationships) are a daily occurrence on our platform!
Thank you for noticing our value, and taking the time to share your view of it. It matters very much to us how people experience Adopted.com!
Regards from the Adopted.com Team
False advertising-Waste of Money
Finally paid the subscription because I was told I had 4 ten out of ten matches. 10/10 means 100 percent matches in my mind, yet when I paid, there were NO matches that were even close, not even the exact birth date I put in. Total waste of money and false advertising.
27 June 2025
Unprompted review
Reply from Adopted.com
Hello Ann Tracy!
We were sad to see your review here but happily we have been able to connect with you via support on Adopted.com to help you with your matches, so that conversation is taking place now.
All members can reach us directly by clicking Support on any page of the site.
I hope we are able to connect you with your match very soon!
Just having a forum available makes…
Just having a forum available makes this a five star review. I didn't pay anything as it was free to use. It took many, many years for me to find my birth mother and many years for her friend to post at the right time. The date she had was wrong, due to fault of her or my mom and it was on the behalf of my mother that she reached out to me. Truly providence. The relationship was confirmed by dna tests. I am grateful for the ability to use this site for free and to have finally met my biological mother at the age of 54! For the first time ever! A true answer to prayer. Thank you so very much.
19 May 2025
Unprompted review
Mostly scam bull crap
Paid 19.99 for over a year no 10/10 results now that I can't afford it years later start sending me emails to check my matches then shows a 10/10 match. When I click on it wants me to pay 19.99 a month just to look at it.
3 May 2025
Unprompted review
Reply from Adopted.com
We are confident this post is not related to our service, as the person who posted it was not able to correctly identify themselves as a member or reply to our offer of help.
Since we value respect and decency as a high priority, we have asked Trustpilot to remove this review with inappropriate language and no engagement with us.
The Trustpilot system does not have the ability to do this, so we will just offer our best possible consideration to whomever may have posted this - please click on Support on any page of our site to reach us directly. We are always standing by to help with any concerns, and care about every single member!
From the Adopted.com Team
After 10 years of searching I found my…
After 10 years of searching I found my son.
1 May 2025
Unprompted review
Reply from Adopted.com
Lynda thank you so much for sharing your feedback! I recall your search profile.
We are thrilled to have been a part of your successful reunion!
Sending our best wishes, from the entire Adopted.com Team
I have been searching for my birth…daughter
I have been searching for my birth daughter for over 10 years with no luck. A couple days ago I received a message about a possible match. I have to say I was skeptical, but responded anyway. The more we chatted, the more it seemed she might be the one I've been looking for. So glad she reached out. She finally sent me a picture. She & my younger daughter could be twins! No denying my daughter found me.
4 April 2025
Unprompted review
Reply from Adopted.com
Barbara thank you for sharing your experience with us!
Our team is thrilled to have been a part of this reunion story. We hope you will stay in touch and let us know how things progress.
Sending warm regards and congratulations to you and your daughter!
Parents Found!
I joined Adopted.com to find my birth parents. I was adopted out 59 years ago.
With thier help and someone I met online through Adopted.com, I was able to find my birth parents and connect with cousins I did not know about.
4 March 2025
Unprompted review
Reply from Adopted.com
Thank you for taking the time to share your positive experience on Adopted.com!
We are so pleased not only that you found your birth parents, but also that you now have new family members you previously didn't know about.
Congratulations, and thank you for your trust in the Adopted.com team!
I was an Aunt looking for my niece
I was an Aunt looking for my niece, a situation requiring caution, so I'd not searched recently. However, Katherine & her team on knowing my niece had possibly found me & left unanswered messages, my contact details changed, went above & beyond to contact me privately & have united me to my niece. I am tearful with overwhelming gratitude to Katherine for the support, kindness & happiness this site has enabled my family. A million thank you's & love to you all at Adopted.com xx🤗😚😘❤️
22 January 2025
Unprompted review
Reply from Adopted.com
Lin thank you for your feedback!
We are thrilled you have now made contact, and are so honored to have been a part of your journey.
This is a terrific testament to the effectiveness of our matching system, and also to the support we provide to our valued members.
Regards and respect from the entire Adopted.com Team
Horrible matching system
The algorithm they use for searches/matches is ridiculous. After I signed up and filled in my info I received a couple dozen "matches". My info was quite detailed and specific so I was excited. I eagerly checked my so called matches only to find the matches were nonsense. The system matched me to the wrong province, date, sex and even country!!. It would match me to girls (im a boy) adopted in the wrong country and call it a "strong" match.
25 December 2023
Unprompted review
Reply from Adopted.com
Hi Jon,
We are so sad to see this review! Your experience matters very much to us.
I'm going to make sure I provide a really clear reply for you, as well as for our broader audience who may be interested to learn more about how our matching system works.
Today I was able to locate your profile on Adopted.com as we aren't receiving a reply from the email address you provided. I see that your use of our search tool was in fact many years ago, and that you haven't subscribed at all recently. I think it's likely you were using a different site more recently and have confused it with us, based on what you are describing (terminology that doesn't relate to our service), however I can take this as an opportunity to share some information about how we do matching!
I'll note that in your account with us (in your publicly visible profile) you don't have any close possible matches for your search. We don't use the term of a strong match that you noted in your review, so again I am considering you might be mixing up our service with another company, if you are having a more recent experience than the one you had on our site many years in the past.
The negative review you posted here was on Christmas day, and I did reply to you that same to day to the email address you provided to make sure you didn't have to wait, but I haven't been able to have a reply from you at all.
Regardless, I'm looking forward to explaining how the matches work, since this is the most important thing here!
Our members answer the same 10 questions about their adoption situation (birth parent, family member, or adoptee) and our system checks for matches among our 1.2 million profiles.
Rather than saying 'Yes' or 'No' in response to your querie, we show you the closest possible profiles to yours based on all factors.
This is one of the things that sets our service apart from others, the fact that we provide all of the close profiles for you to make a determination for yourself using a very smart system.
It is extremely common (in our 20 years of experience) that very often there is misinformation on at least one of the 10 factors we match on, on at least one side of the search. This means that if we show you who is close, you can browse through and tag which profiles are a good or poor lead based on your very unique situation. Additionally you can ask questions of the other party(ies) as you progress.
I hope that helps to understand more about what we do and why. You can always reach us by clicking Support on the bottom of any page of the site if you want support with your personal search - that's what we are here for!
I hope that soon we will be able to earn more stars from you Jon.
Regards and respect from the entire Adopted.com Team
Valuable and informative
I've been a member for about a year, tho I didn't find my birth family in this site, I have found them. This site was a great way to gather info and know what to do to begin my search, the messages you can share with other members is valuable and informative...the best thing to remember is dont give up...join as many sites as you can, one is surely bound to be the magic one!
9 December 2024
Unprompted review
Reply from Adopted.com
Kelly thank you for taking the time to share your feedback! We are honored to have been a part of your search.
We do get feedback from our members that they have often located clues in their search on our site, so we agree that the best approach is to create a search profile so we can connect you with those whose search is very close (or a full match!) to yours.
Wishing you a wonderful reunion Kelly, and thank you again for taking the time to share your feedback. We work hard for it!
Just help me…thanks😥 - Update 😀
I am so ….
This is my problem: Dear Katharine,
am writing to you from my work email - just for info.
It's not the e-mail I'm writing from, that's the problem :-)
I have created a profile on your page Adopted. A super nice page. But now I
have a problem. When I log into my page, it says that my e-mail
m…….( This was filled out) is not active. This is not correct, this email is
working fine, and I hope you will check this up, so I can log into my
profile again.
- profile name: M……(This was filled out)
- Email: m……..(This was filled out)
I hope to hear from Kind regards 🫣
Thist was the answar Got from adopted.
Thank you for your message!
Communication with our community is important to us, so please use the botton below to continue to your support request.
To provide you the best service possible, all inquiries are tracked and managed through our online system. Once you start an inquiry you will be able to reference your support request and get the help you need.
They clearly did not read my e-mail
- After I made this reveiw, I Got some feedback, and it was very helpfull.
Thanks a lot. I will change the number of start from 2 to 4. I am back on the site.
3 December 2024
Unprompted review
Reply from Adopted.com
Hello Marie-Line, and thank you for your updated feedback!
Your email address was hard-bouncing at your email provider, so the system was requesting an updated email address. We have resolved this together now and we can focus on helping you with your reunion.
We care about the experience of every single member, so again thank you for communicating with us!
Regards and respect from the Adopted.com Team
Think twice
Hopefully others who use adopted.com will have a better communication experience than I did. There were some issues in regards to their website functions and I can not recommend this company.
8 October 2024
Unprompted review
Reply from Adopted.com
I am so sad to see your post JMB!
Please reach out to us directly by clicking the Support button, which is available on every page of the site to make sure you can reach us easily and comfortably.
We reply to all support requests quickly, and we are here to help everyone with their search!
At Adopted.com it is a core value for us that nobody's concerns ever fall through the cracks.
Every inquiry we receive is given our full attention. Every feature request is considered for implementation, and every concern is addressed until we have an outcome that is satisfactory to our members.
Our site is at this time operating with 100% uptime, with all functions from profile matching to DNA comparison operating smoothly for our over one million members.
Please - if we can support you, do not hesitate to reach out.
Regards and respect,
Katharine
Founder of Adopted.com
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