Adobe Rent a Car Reviews 138

I read a lot of car rental horror stories and I'm glad I found this company. I rented for 11 days through mytanfeet.com. The process was simple and they picked us up directly at the airport. I used a visa signature card and they didn't force me to purchase the additional collision insurance like you hear stories about. Of course they try to sell it anyway, but that's just business and you're free to decline. The car was relatively new and we had no problems with it. All in all, it was a pretty good experience. It was expensive, but if you're looking for a stress free experience and no surprise charges, I highly suggest Adobe. If I came back to Costa Rica, I would use them again.

Car was very good and staff were very helpful especially supplying the wifi for using waze. Altogether a very good experience I would highly recommend.

Great customer service. Quick to respond and answer all my questions when booking. English speaking. Car was delivered to hotel from downtown and I dropped back to the main airport; A/C shuttle service provided. I took the full insurance package so knew that we were covered for all eventualities (apart from punctures). They are not the cheapest but when things go wrong - we had an engine light that came on - you know that there are 14 branches throughout Costa Rica so you're not far from help. They had another car sorted and ready for us within a couple of hours, with a full tank of petrol to apologise for the inconvenience.

Want to report that the customer service sucks for this Rental car company. I booked through mytanfeet thinking I will not be surprised by the additional insurance the rental car company sells at the time of car pickup. I was wrong, ended up paying total $300 more. In addition, we were told that we are getting a brand new car, however no one cared to inspect if the car is working properly. The car constantly had a whistling sound, during this rainy season, the defrost was not working and the car play kept disconnecting which caused a lot of trouble while looking up directions. We contacted customer service and did not receive any help either. We paid a hefty amount expecting the best service but unfortunately we got into this weird situation throughout our trip.

We booked the car from Adobe because we saw that they were hands on and replied at every comment and message which made us feel safe.
When we arrived at San Jose airport they were waiting for us, and got in 15 minutes at the Car Rental where we met Maurizio, he was super helpful with everything we needed he gave as lot of advice etc., the car was in excellent condition and their service was superb, there was no problem at all and they made us feel even more safe.
We got the car from near the airport and left it at Quepos, there were no hidden fees.

Customer Service: 5/5
Booking Process: 5/5
They answered every message and question we had
Vehicle Quality: 5/5
No Hidden Costs: 5/5
We paid exactly what we had been told to - booked
You have to pay the extra 1000 $ for security deposit that you take back after 10-15 working days depending on the bank (we knew it, it was clear )
Flexibility: 5/5
The different locations are helpful

I will choose Adobe Car Rental for my future visits to Costa Rica, and I encourage others to do the same.
Thanks Maurizio!

Yannos & Despina

I would not rent from Adobe. First of all, we made a reservation well over 60 days in advance for a 4WD vehicle. We arrived at the airport at 9PM, took a very questionable looking shuttle that smelled of smoke and mold to the car rental agency, and then were told they did not have ANY 4WD vehicles and maybe we should try calling other Abode locations the next day. LOL. We were tired, tried as best we could to speak to a manager to no avail, and just took the small Geely crossover they offered us. Funny thing about this is I made two reservations initially, and when Adobe emailed me about the mistake, I informed them we only need the one reservation for one 4WD vehicle and to cancel the one for the crossover that did not have 4WD. The rude attendant "helping us" said that since no one ever responded to that email it was never agreed to and was somehow our fault even though the email clearly stated we need a 4WD vehicle. He said don't worry if you are only going to tourist places you do not need 4WD. Completely false. We were fine in Fortuna and Marco Antonio/Quepos, but navigating the hills, mud, and unpaved "roads" in Monteverde and surrounding areas for some activities that were not "tourist-y", I guess, were straight up a nightmare. The vehicle must have been 2 or 4 cylinder and you had to floor it to get up hills. Two places we lost traction and rolled backwards down a hill - thank God no one was behind us. One of the hills we could not ever make it up and had to turn around to find a different route.
We reserved a cooler which they did not give us.

I also ended up having to take out additional protection and roadside assistance because I was sure the damn toy car wouldn't make it. Additionally, I was talked into adding $100 worth of "wifi" that worked occasionally, if at all, and my phone reception/phone plan was what I ended up relying on. I ended up spending $958 for 9 days in off season for a crossover that barely had enough power to make it up some of the paved hills.

Upon returning the car, I was told there was no return shuttle back to the airport. WHAT? They will bring you to get the car when you arrive, but plan on ordering an Uber for paying them $15 to call a Taxi for you. What a joke. After my very obvious unhappiness at this, they did finally offer to have the shuttle take me back to the airport hotel - but don't count on it happening since it is not their policy. Be smart and go to a different, well known rental agency that has a booth in the airport.

Very good service. Highly customer oriented. We were very satisfied and would anytime rent a car again. Very easy to book a car. We had a parking damage and everything was handled very quickly and easy.

This is a great car hire company who went out of their way to help with our arrangements. No hidden costs and a great service. I will definitely recommend Adobe to anyone travelling to Costa Rica.

This company is great. I had so much anxiety which one to choose. Adobe came to pick us up from a hotel. The car was pretty new, looking only a few years in use. The return was quick without any problems. The car was pretty dirty after using for 10 days with 2 kids. We didn’t know if we have to wash it before returning, since the traffic was bad we didn’t. They were cool about it. If you get a letter from your credit card that proves extra coverage for LDW, SPP and TPDW you can decline it through them, which makes it cheaper. It has to have your name on it. Credit card benefits department will know what you need.

I recently rented a car with them. I was having issues in the past, and I was a little bit hesitant with the new experience.

It was excellent, with great service, friendly staff, good communications, and clean cars. Awesome experience!

Great service, new cars and very friendly staff. Plus, they have offices in all main tourist towns so if you run into some kind of problem they will respond quick. I've rented several times and no complains.

I had my concerns about car rentals in Costa Rica due the comments I have read, mainly with local companies; but took the chance with Adobe, what a breath of fresh air! Respectful staff, great service from the airport to the desk, quick paperwork and no pushing service. Got we asked for and quoted for. As an expat, I will use them again while living in the country!

Don’t rent from here!

We booked a mid-sized suv 4x4 with apple play. I wanted this to link our phones for music and directions. We arrived after about 15 minutes waiting for a shuttle and then 10 minutes of getting to the car rental premises. They took payment $1000 for 7 days. We asked them if we bought it back a day early how that would work. They said it would be fine and that they would shuttle us to our local hotel that we booked so we’d be closer to the airport the night before we flew. All seemed good… then we were given our vehicle, small, no apple play, no reverse camera, and although 4x4 not the correct tires. The headlights were not straight so the driver couldn’t see properly. The car was very underpowered! In returning the vehicle they did not refund the extra day and then wouldn’t shuttle us to the hotel as promised. So we sat luggage and all for 40 minutes waiting for a taxi. Don’t waste your time booking here unless you want to get ripped off.

We were greeted at Limon Airport and you representive agent explained everything to us. The procedure was very smooth and will use again.

I have rented from several companies in CR and had few good experiences and some bad ones. First time with Adobe and I was impressed from beginning to end. Communication was easy, not sticker shock (common in CR). The car was excellent (clean, reliable and more than what I expected). Check in and check out were smooth with no surprises.
Had one hick-up with the wifi, but that was settled quickly without any squabbles.
Will certainly come back to them.

Not recommended to anyone
Took back the car and they still didn’t pay me back my deposit
That’s already a month now
Very disappointed
They ripping of the tourists

Rented a 4x4 in Costa Rica. Slightly older car but clean. Customer experiences on both vehicle collection and drop off were stress free. They found us a black tarpaulin when I complained at the lack of luggage cover in the boot/trunk. Would rent from them again.

We went to Costa Rica on July 19th. We flew in to Liberia airport and were picked up promptly. This was our first time renting from a local company. We rented a midsize vehicle. The vehicle in itself was older. Which I guess was ok. We recorded a video of the car while viewing it with the agent for any prior damage. Thank God we did. When we returned the vehicle the agent said there was dent on the hood. We told them it was already there prior to our rental. You could tell the two agents knew about the damage. After almost a 15 minute of back and forth conversations we remembered that we had recorded a video. My husband pulled it up on his phone and showed it to the agents. The agents then didn't say a thing. Please beware before renting from this company.