Booking.com Reviews 194

The extranet is impossible to navigate. I reached out for support but the advisers just read text that's available online and doesn't help. It's a waste of time. This latest occasion the worst yet.. Bad call quality, advisers with only basic English, no useful information, no resolution, no progress. I called again to try a different adviser - the experience was identical.

Possibly the worst experience of an interface/management system I have ever experienced in all my years in hospitality.
It is USELESS, un user friendly to the max and it signs you out at least 3 times per visit to the extranet .
I get anxiety just knowing I have to sign in - HORRENDOUS

I am not a review writing person. Life is too short. But I feel compelled to do so after my experience as a host on booking.com. It really is most baffling how truly appalling the user experience and customer service is and yet they still remain as a functioning business. Regularly underselling my property for rates below those that my settings have dictated. An ‘extranet’ for hosts that is so confusing and complicated that you need a phd to navigate it. The most terrible customer service - made to believe that you are calling a number in the UK and then it goes to a call centre outside of the UK - which is completely acceptable so long as communication does not then become an issue and a clear lack of training for their call handlers who are unable to deal with your issues. That’s if you’re lucky enough not to have the call drop out on you half way through a two hour session where you are passed around within the system from one handler to the next (the call drop out happened in 4 out of 5 of my very long calls with them and I had to start all over again) My biggest issue with booking.com is some glitch in their system that allows guests to book dates that are already booked out on the master calendar. CONSTANT double bookings. I then had to cancel the second booking (which is not a straight forward process in itself as you can’t cancel it as a host - you have to ask the guest to cancel it which they don’t or won’t always do). And then I get charged a cancellation fee. To try to battle to get that back involves going into that phone system again which is so stressful and unproductive that you end up not bothering. I have stuck with them as I do get some bookings from them but the stress of dealing with them and the constant fear that I’m going to have two sets of guests pull of the drive one day both expecting to stay is absolutely not worth it. Stay well clear. Stick with Airbnb.

I rent my property through booking.com. I’m awaiting a substantial payout for guests using my property. Booking tried to make a payment but my Spanish bank didn’t accept payment as they were awaiting some information. The bank account is sorted now but booking have not paid despite numerous calls. You cannot speak to anyone in finance. They keep saying someone from finance will contact you but they never do. They just keep saying via messages to open a new account. I don’t need to, as the account is fine. It looks like I will have to go legal in order to get this resolved.

Totally disappointed ☹️☹️☹️. Worst hosting experience ever

Had a very disappointing experience with Pure Suites.

After a temporary payment issue that was resolved shortly afterward, the property refused to honor the reservation and told me not to contact them further.

I had to find alternative accommodation on short notice.

The communication was unnecessarily hostile and not what I would expect from a professional operation. Based on this experience, I would be cautious when booking. There are many options in Scottsdale — I would choose one with more professional customer handling.

Made a flight booking. Airline cancelled flight. Airline says I need to claim through booking and booking says I need to contact airline. never book through booking . They are dreadful

If I could give them -6 I would!
I booked a car in Crete through them. When I got to the office to pay they said they didn’t take Debit cards, only credit cards! I had no choice to book somewhere else! They refused to refund my money!

Stay way from advertising your propoerty at this rubbish company. Customer service team that doesn't even understand what your issue is . Website made by 2 years old kid. Extremely dificult to get hold of anyone, and if you do, I wish you luck to explain them what your issue is . I happily ended my contract and I feel relieved and glad i wont have to deal them as a host or as a guest

I am an owner advertising on booking.com. it is a nightmare. the customer services cannot help iwth anything. I get bookings for much lower rates than i advertise so there is major glitch on booking.com system, but customer services will not help and if i try to cancel incorrectly priced booking they charge me massive fee - it feels like a scam .

if i could give a minus score i would, booking.com partner portal/ extranet is so poorly designed and built i'm surprised there's not more bad reviews. its clunky, heavily technically worded and its procedure to list a property is wholly inadequate. Airbnb took me an hour to setup my listing, with Booking.com ive been trying for over 3months. When you ask for help the customer service is non existant. Avoid use Airbnb

I have been using Booking for my Airbnbs for more than 10 years. It was great! Great occupancy rates and prompt and effective support. Then, during the last couple of years, a total mess. To the point they ignore my complaints, and accuse me of absurd things. They totally ruined our relationship and will avoid working with this platform in the future. So sad they became like this...

As a host we were very excited to see these big numbers come in when we decided to work with this company.
Unfortunately, either there are some negative things when you sign up with this company nobody tells you or teaches you how this is supposed to work. After years of doing this, I still don’t know how I’m supposed to learn about this company.
booking.com relocated a guest for us once that was staying with us. They paid $530 and we ended up having to pay the relocation cost of $947.00
That’s ridiculous. We don’t make that in a day ! Nobody told us we had to call within 45 minutes or we could not relocate the guest ourselves.

Nobody even contacted, directed us and told us that they were going to relocate the guest

Same as everyone else who has tried hosting through their platform. Just don’t.

Deceptive, your settings will get ignored, large discounts given, double bookings (and then get blamed when their calendar’s fail to sync again.)

In order to protest, or at a minimum, attempt to understand, as others have noted, their employee located at a call center in South Asia, will say they need to call you back for security reasons (how archaic, just text a code to that number), then either not call back, or a call in some manner that goes direct into voicemail. Attempts to reach them through their messaging option on their website, or by using their customer service email also usually go unheaded.

We are established elsewhere, thankfully, and they could have made a pretty penny on us, but we are so glad to be done with them.

A disgraceful customer service. Allowed a double booking on my property - admitted it was a fault from thier end and are still charging me for cancelling the guest. Customer support dont reply to emails. The chat bot doesnt allow to speak to a human. When you call the support line they say their system is experiencing issues and call back in 2 hours...... never received help from this shocking supportline. AVOID

Absolutely hopeless. The entire short-term rental setup is poorly designed. Customer service agents consistently provide conflicting information, and it’s clear many don’t fully understand the platform themselves. Every interaction results in a different answer, which creates confusion and wastes time.

Booking.com urgently needs to improve its backend systems and internal processes for listing and managing properties. Compared to this experience, Airbnb is significantly more reliable and far better built for hosts.

This company is well-known and operates on a large scale. However, they frequently experience issues with payment confirmation and have been known to close properties even after invoices have been paid. Reopening a property is a difficult process, and I hope there will be alternative companies to provide competition in the future.

Really disappointing experience. I always had good guests except the recent one. Where guests they made a mess smoked cannabis, whine on the carpet, walls, inhalate gas baloons.
The only thing that they say is oh sorry that you had bad guests. They should come up with a system like airbnb, if the guest they don't respect the property they can F.off. Absolutely rubbish support. They only good at take from you commissions.

Booking is bad for owners. I trust only Airbnb. That’s why a two-night stay costs 100€ on Airbnb and 200€ on Booking. Airbnb guests pay less because they respect you. Booking guests pay double. If I have to deal with this chaos, I must get paid for it.

On Airbnb, if guests break the rules, hosts are protected from bad reviews and their property is protected. On Booking, there are no rules at all. Guests do whatever they want in the house, take revenge with bad reviews, while Booking encourages this.

I’m shocked by how unprofessional the staff are at booking com😳 I reported an issue to the staff today regarding a guest trashing my apartment they were so unsupportive and they were talking to me in a condescending manner. I asked them if there’s any cover or protection available from their platform and the advisor replied with “well we didn’t stay there did we”
I then said ok thank you and hung up. The advisor called me back and demanded an apology from me for hanging up or else he will not email the customer. I was shocked ! I then asked to speak to the supervisor, the supervisor replied with “well maybe you said something inappropriate to him”
I told them to listen to the call recording. If you’re a host don’t expect any support from booking com
They are a shocking company I’m deleting all my listings from the platform and will post on all communication groups to warn others.