Adexa Direct Reviews 19,083

Easy to order,quick service,delivery, second fridge I have had and it does exactly what a need it to. Looks great too.

Super efficient service

it is a good product.
arrived swiftly.
easy to assemble alone.

Ordered… updates all the way and within a couple of days the Display Cooler arrived - perfect delivery & very helpful. Product as described - great service no hiccups & one very satisfied customer. 5⭐️

Easy order, superfast delivery and quality product

Terrible customer service. It takes them.ages to reply and they deducted £50 from my returned order.

Defective Products & Illegal Return Policy.
Bought 4 "heavy-duty" units. Delivered in shredded boxes. The fourth unit was completely unusable due to missing critical manufacturing parts.
When contacted, customer service weaponised a fraudulent 24-hour inspection loop-hole to deny a refund or replacement. They intentionally exploit busy people. They legally stole my money and shipped non-functional metal trash.
Check the history—this company has a systematic pattern of defrauding customers. If you have been ripped off by them, reply here. We are organizing a Class Action Lawsuit to hold these corporate thieves legally accountable. Avoid at all costs.

Great price
Delivery was good

Poor build quality, bought a flat top which broke on the first use (metal work completely split while heating up) didnt even receive they fryer that was ordered, it's taken 2 weeks to get a refund done for the fry but they have completely ignored my issue with the flat top, Bethan has to be one of the most unhelpful customer service advisors I've ever seen, one sentence responses that ignores half of your issue. Don't go anywhere near these guys, I've had to threaten legal action to get anything done

Appalling service. Paid £120 for next day delivery. No delivery. No one to speak to. Don’t waste your money.

Absolute scam artists, never buy anything again, they have scammed me twice now, selling broken second hand products with wrong parts, asking to send photos and videos to prove when we did, they don’t reply, avoid at all costs

We have purchased item from Adexa previously and never had problems with their goods.
They always have prompt deliveries too.

Arrived early and looks great.

Delivery was quick even to our remote location.
Everything ordered was in stock and the selection was excellent .Flatpacked items certainly need patience but the end result is good value and quality.

Excellent product at a fantastic price. Swift delivery, super happy.

We had a problem with our heater and it was replaced quickly

Good product delivered on time

Wake up people you can do a charge back through your bank or credit card company, make sure you keep all emails you send as your proof and keep all correspondence received if any as proof, I really don't know how this company is still operating it sells damaged items and tries to get away with ripping people off, sent me a damaged pizza oven and tried everything not to take responsibility and avoid paying but it didn't work did it, get in touch with your card provider and they will sort it out, if its damaged and not as advertised you can and will get your money back, send what you need to send for your evidence it's simple guys, this company is rogue traders and owned by a foreign rogue dealer.