The delivery service is 5 star & the assembly service is 5 star. The man who done both, he was lovely, pleasant & polite. The reason for the 4 star and not 5 is because the headboard is slightly... See more
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Review summary
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After a difficult start and a missed delivery the bed arrived. The single courier driver was a lovely guy who assembled and took upstairs on his own. Excellent hard worker. Very pleased with the b... See more
Ordering mattress and using site was fine sadly when they delivered it, it was not the mattress I ordered and did not resemble the photograph on the website. Rang them up to collect it which they di... See more
Company replied
No response from customer services regarding an issue. Bed was pretty decent despite the headboard material stitching looking like someone had stitched it whilst on a slope. Cheap and cheerful... See more
Company details
Written by the company
At Adeline Waterson, we specialise in handcrafted bespoke beds and mattresses, helping customers across the UK create bedrooms that combine style, comfort, and practicality. With over 15 years of industry experience, we've crafted thousands of made-to-order beds, offering everything from luxurious upholstered bed frames and practical storage beds to premium mattresses designed for a great night's sleep. Every product is carefully made using quality materials and traditional craftsmanship to ensure lasting comfort and durability. We believe buying a bed should be simple and stress-free. That's why our friendly, knowledgeable team is on hand to help you choose the right style, size and fabric for your home, whether you're furnishing a master bedroom, guest room or a compact space that needs clever storage solutions. Customer satisfaction is at the heart of everything we do. From expert advice before you order to reliable delivery and dedicated after-sales support, we're committed to providing an exceptional experience from start to finish. As a business, we're also passionate about giving back. For every £100 you spend with us, we donate £1 to charities supporting underprivileged families and environmental initiatives across the UK, helping to make a positive impact in our communities. Whether you're looking for a statement bed, a bespoke design, or simply a better night's sleep, we're proud to offer quality products, outstanding value and service you can rely on. Thank you for choosing Adeline Waterson – we look forward to helping you transform your bedroom.
Contact info
United Kingdom
- adelinewaterson.co.uk
3.4
Average
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically takes over 1 month to reply
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Ordering mattress and using site was…
Ordering mattress and using site was fine sadly when they delivered it, it was not the mattress I ordered and did not resemble the photograph on the website. Rang them up to collect it which they did a few days later. Took a while for refund to go back on my bank card though did eventually customer service was fine, though it was all a bit inconvenient, hence the star ratings.
30 August 2025
Reply from Adeline Waterson
Thank you for taking the time to leave your review.
We’re sorry to hear that the mattress delivered was not the one you ordered and appreciate how inconvenient this must have been. While we’re glad our team arranged collection and that your refund was eventually processed, we understand the frustration caused by the delay and the inconvenience overall.
We also appreciate your comments regarding our customer service and will ensure your feedback is shared with the team.
Thank you again for your review and for giving us the opportunity to resolve the issue.
Highly recommend
Ordered the bed Sunday night, delivery Thursday morning. Bed, delivery and price absolutely spot on. Highly recommend this company.
7 December 2025
Unprompted review
Reply from Adeline Waterson
Thank you for your kind review.
We’re delighted to hear your bed arrived so quickly and that you’re pleased with the quality, delivery, and price. It’s great to know everything met your expectations.
We really appreciate your recommendation and hope you continue to enjoy your new bed. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Bed is made beautifully you can see the…
Bed is made beautifully you can see the luxury in the bed I’m more than happy with it
14 December 2025
Unprompted review
Reply from Adeline Waterson
Thank you for your lovely review.
We’re delighted to hear you’re so pleased with your new bed and that you can see the quality and craftsmanship in it. It’s great to know it has met your expectations.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Sarah Ford
Customer Services Team
Adeline Waterson
Highly recommend
Ordered a new divan bed on Sunday night, delivered the following Thursday. Received a message of time of delivery for the next day and arrived at the agreed time. Delivery drivers spot on. Bed well packaged and really good quality. Didn't pay for the bed assembly as it's a doodle to put together. Would highly recommend.
11 December 2025
Unprompted review
Reply from Adeline Waterson
Thank you for your kind review.
We’re delighted to hear your divan bed was delivered quickly and that the communication and delivery service were both spot on. It’s great to know the bed arrived well packaged and that you’re pleased with the quality.
We really appreciate your recommendation and are glad the assembly was straightforward for you. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Sarah Ford
Customer Services Team
Adeline Waterson
It's a 10 from Len
Easy to use their website different options for payment. Great price good quality highly recommend this company
12 November 2025
Reply from Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you found our website easy to use and that you appreciated the payment options available. It’s great to know you’re happy with the price and quality of your purchase.
We really appreciate your recommendation and hope you continue to enjoy your order. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Sarah Ford
Customer Services Team
Adeline Waterson
Comfy
It is very comfy, just not as firm as I was expecting. Also, delivered to the wrong address.
9 November 2025
Reply from Adeline Waterson
Thank you for your review.
We’re sorry to hear the mattress is softer than expected and that there was an issue with the delivery address. We appreciate your feedback and will pass this on to the team.
If you need anything further, please get in touch.
Sarah Ford
Customer Services Team
Adeline Waterson
Amazing company
Amazing company, great customer service, top tier products would recommebd
2 November 2025
Unprompted review
Reply from Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you’re happy with our customer service and the quality of your purchase. It’s great to know you would recommend us.
We really appreciate your feedback and support.
Sarah Ford
Customer Services Team
Adeline Waterson
Reply from Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you’re happy with the service, product, and communication throughout your order. It’s great to know everything met your expectations.
We really appreciate your feedback.
Reply from Adeline Waterson
We’re pleased to hear you’re happy with the product and that delivery was prompt. It’s great to know everything went smoothly.
We really appreciate your feedback.
excellent service and love my new bed
24 October 2025
Unprompted review
Reply from Adeline Waterson
We’re delighted to hear you’re happy with your new bed and that you received excellent service throughout your order.
Thank you for taking the time to leave your review, we really appreciate it.
Sarah Ford
Customer Services Team
Adeline Waterson
I recently purchased a bed and mattress…
I recently purchased a bed and mattress from Adeline Waterson, and I couldn’t be happier with my experience! The quality of both the bed frame and the mattress exceeded my expectations. The bed is sturdy, stylish, and perfectly complements my space. The mattress is incredibly comfortable — I’ve been sleeping better than ever!
18 October 2025
Unprompted review
Reply from Adeline Waterson
We’re delighted to hear how happy you are with your new bed and mattress, and that both the quality and comfort have exceeded your expectations.
It’s great to know you’re sleeping better and that the bed fits perfectly in your space — that’s exactly what we aim for.
We really appreciate you taking the time to share your experience.
Sarah Ford
Customer Services Team
Adeline Waterson
Excellent Service!
From start to finish, my experience with Adeline Waters was outstanding! The team was incredibly helpful, professional, and went above and beyond to make sure everything was perfect. Delivery was prompt and handled with great care. The bed looks stunning beautifully made, sturdy, and elegant in every detail.
The mattress is pure comfort! It’s supportive, soft in all the right places, and has completely transformed my sleep. I’ve never slept this well every night feels like a luxury hotel experience.
I can’t recommend Adeline Waters highly enough excellent quality, exceptional service, and fantastic value for money. If you’re looking for a beautiful bed and a truly comfortable mattress, this is the company to go with!
16 October 2025
Unprompted review
Reply from Adeline Waterson
We’re delighted to hear your experience with Adeline Waterson has been outstanding from start to finish.
It’s wonderful to know you’re so pleased with the quality of your bed, the comfort of your mattress, and the care taken throughout the delivery process. We’re especially pleased to hear it’s made such a positive difference to your sleep.
Thank you for your kind recommendation and for taking the time to share such detailed feedback.
Sarah Ford
Customer Services Team
Adeline Waterson
Absolutely great people to do business…
Absolutely great people to do business with
8 October 2025
Unprompted review
Reply from Adeline Waterson
We’re really pleased to hear you had such a positive experience with us and found us great to deal with.
Thank you for taking the time to leave your review, it’s very much appreciated.
Outstanding Service
Delivery on time and great customer service along with top notch quality beds. I would definitely highly recommend to all! 👌
The company went above and beyond to meet my needs and left me really satisfied.
25 October 2025
Unprompted review
Reply from Adeline Waterson
We’re delighted to hear you’re so happy with the delivery, customer service, and the quality of your bed.
It’s great to know the team were able to go above and beyond to meet your needs and leave you satisfied with your experience.
Thank you for your recommendation and for taking the time to share your feedback.
That they speak English
The delivery team arrived with notice, though it took them five minutes to understand simple directions — a language barrier made communication difficult, and we did our best to be patient.
Despite the fact I’d prepaid £50 for assembly, they asked if I wanted it assembled. Not exactly reassuring.
But the real issue came after they left. We found shards of glass scattered across the floor and windowsill — in a room my child frequently uses. After searching, we discovered the broken remains of a glass lamp hidden inside my clothes rail. No apology, no explanation.
That lamp was a sentimental gift from my foster mum. The fact that they broke it and concealed it is not just dishonest — it’s deeply upsetting.
The whole experience was reckless, dishonest, and completely lacking in accountability.
That said… the bed is stunning. Genuinely beautiful. It’s just a shame it was delivered in the was because as much as I love the product, the experience has unfortunately put me off ever using this company again.
22 October 2025
Reply from Adeline Waterson
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience.
We are very concerned to read your comments regarding the delivery, communication issues, and especially your report of broken glass being left in the room. This is not acceptable and falls far below the standards we expect from any delivery service working on our behalf.
We also apologise for the confusion around the assembly service you had prepaid for, as well as the lack of clarity and reassurance at the time of delivery. This will be investigated urgently with our delivery partners.
While we are pleased to hear you are happy with the bed itself, we are very sorry that the delivery experience has overshadowed this. Your comments have been escalated and will be taken extremely seriously.
If you are willing, please contact our customer service team with your order details so we can look into this in full and ensure it is properly addressed.
Super matress
Super matress, good customer service keeping us informed of delivery arrangements, but 5.45am to early for delivery. 7am onwards would have been more suitable.
17 October 2025
Reply from Adeline Waterson
We’re really pleased to hear you’re happy with the mattress and that you found our customer service helpful in keeping you updated on delivery arrangements.
We’re sorry the early delivery time was not convenient for you, and we appreciate your feedback on this, it’s been noted and will be shared with the relevant team for consideration.
Thank you for taking the time to leave your review.
you delivered my new mattress and…
you delivered my new mattress and collected my old mattress for recycling when said good service very happy thank you adeline waterson
14 October 2025
Reply from Adeline Waterson
We’re delighted to hear you’re very happy with the service and that both the delivery of your new mattress and the collection of your old one went smoothly.
Thank you for taking the time to leave your review, it’s greatly appreciated.
Very polite
14 October 2025
Reply from Adeline Waterson
We’re pleased to hear you found our team very polite and had a positive experience.
Thank you for taking the time to leave your feedback.
The delivery drivers were awful!
The delivery drivers were awful!! We paid an extra £29.99 to have the old mattress removed which they refused to take then just dumped the new mattress in the hallway next to the old one. I rang them to ask if they would please take the new mattress upstairs for my mum who is over 60 & suffers with a bad back & to ask why they didn’t take the old mattress we’d paid to be taken & they where nothing but rude..
The people at the shop though were lovely very apologetic & refunded me £44.99
8 October 2025
Reply from Adeline Waterson
We’re very sorry to hear about your experience with the delivery service, particularly the refusal to remove the old mattress and the handling of the new delivery. We completely understand how frustrating and disappointing this must have been.
We are also sorry to hear about the attitude you encountered when trying to resolve the issue. This is not the standard of service we expect from any of our delivery partners, and your comments will be taken very seriously and investigated.
We’re pleased to hear our in-store team were able to assist you, offer an apology, and issue a refund, but we fully appreciate this does not undo the inconvenience caused on the day.
Thank you for bringing this to our attention.
Very happy customer
Very happy customer. Ordered 2 double ottoman beds and they were delivered within a couple of days. No issue with delivery time. Beds are of high quality. Delivery driver Romi was on his own delivering and assembling both beds in a 3 storey house, hard work for 1 man but he was prompt and very polite while doing so. Thanks Romi 👍
7 October 2025
Unprompted review
Reply from Adeline Waterson
We’re delighted to hear you’re a very happy customer and that both ottoman beds were delivered quickly and to a high standard.
It’s great to know you’re pleased with the quality of the beds and that everything went smoothly with the delivery and assembly. We will certainly pass your kind comments on to Romi, he will be very pleased to hear your feedback.
Thank you for taking the time to share your experience.
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