AcuPrime® Reviews 391

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Goods arrived on time & packed really well. Can’t comment on how it helps with healing yet as it’s too soon & also everyone is unique so speed of healing would be different for everyone. I’m hoping it... See more

Company replied

Rated 5 out of 5 stars

As a new student of acupuncture I needed quite a lot of help placing my first order. The staff were courteous, knowledgeable and went above and beyond to answer my questions, even taking time to sourc... See more

Company replied

Rated 5 out of 5 stars

AcuPrime has a good customer experience where a helpful person answers the phone to take an order. I understand this may be an extra business expense, but my original order was cancelled due to a na... See more

Rated 5 out of 5 stars

Very professional and friendly service. I had cupping done and I was very pleased with the service and the person that was doing it was really lovely.

Company details

  1. Acupuncturist
  2. Acupuncture Clinic
  3. Beauty Product Supplier
  4. Chinese Medicine Store
  5. Physiotherapy Equipment Supplier

About AcuPrime®

Written by the company


10% off your first order* Shop Products Follow Us on Facebook Our Blog Contact us

Why Choose AcuPrime?




At AcuPrime we supply anything from acupuncture needles to cupping sets and moxa rolls. All your traditional Chinese medicine products in one place! Simply put we are your direct link to the manufacturers.

Our brands include DongBang Medical, Meridius, Seirin, Orca and Sedatelec.

We aim to deliver and supply excellence throughout the UK to practitioner’s and wholesalers alike. We have been trading for over 20 years, so you know you can count on us.

We offer on-site professional advice on all our products, next day delivery & international shipping.

Come discover excellence at sensible prices.

Check out our website above or get in touch with us today, we would love to hear from you!

*Enjoy 10% off your first order when you sign up for our latest news & offers

Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great place and service

Very professional and friendly service. I had cupping done and I was very pleased with the service and the person that was doing it was really lovely.

5 August 2025
Rated 5 out of 5 stars

Moxa

Very helpful on the phone, and the goods came promptly. Haven't tried them yet, but have faith in this firm, And had lots of good things about them.

20 August 2025
Rated 5 out of 5 stars

I was looking for good quality…

I was looking for good quality smokeless moxa but everything I saw was either very poor quality or ultra expensive so I went back to Acuprime and found their DongBang moxa was a reasonable price and good quality.

30 July 2025
Rated 5 out of 5 stars

Good

Good - swift and safe delivery

29 May 2025
AcuPrime® logo

Reply from AcuPrime®

Dear Rosie,

Thank you for your positive review. We are pleased that you are satisfied with our delivery system.

Kind regards,
The Acuprime Team

Rated 5 out of 5 stars

Easy to order.

Easy to order.

Fast delivery.

Well packaged.

19 May 2025
AcuPrime® logo

Reply from AcuPrime®

Dear Calma,

Thank you for your positive review. We are pleased that you are satisfied with our service.

Kind regards,
The Acuprime Team

Rated 5 out of 5 stars

A great company who are always helpful…

A great company who are always helpful and stock great products

13 May 2025
AcuPrime® logo

Reply from AcuPrime®

Dear Sarah,

Thank you for your positive review. We are pleased that you are satisfied with our service and products.

Kind regards,
The Acuprime Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look