Activewear Group Reviews 

2,264
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 300 reviews, most reviewers were let down by their experience overall. Customers frequently report not receiving their orders, often waiting weeks or months for items that never arrive. Many also struggle to obtain refunds for undelivered or returned products. People often find communication severely lacking, with emails going unanswered and no direct customer service contact. Reviewers also highlight significant delivery delays, even when expedited shipping was paid for. Some customers received incorrect or unexpected products, complicating resolution efforts. This lack of responsiveness often forces individuals to seek refunds through their banks or credit card providers.

What people talk about most

Order

Reviewers express widespread dissatisfaction with their orders, frequently reporting that items paid for are... See more

Refund

Customers had negative experiences with refund, frequently reporting that their emails and requests for... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting that emails are... See more

Product

People report negative experiences with product availability and order fulfillment, with many customers... See more

Delivery service

Clients share negative opinions on delivery service, with many experiencing significant delays and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I placed an order for work trousers for my employees in June and haven't heard anything from the company since, apart from them confirming they've received my money! They ignore emails and when you... See more

Rated 1 out of 5 stars

Placed an order on 4th June 2026 Chased it via e-mail approx 2 weeks later,told would be sent via thier supplier within a few days. Chased again 6th July,they came back saying they have had syst... See more

Rated 1 out of 5 stars

Still awaiting an order placed on 4th June. First told,waiting from suppliers! 3 weeks later,problems with our systems! Have tried to cancel & get refund, they now don't respond at all! What an a... See more

Rated 1 out of 5 stars

I placed a very simple order for 3 shirts with this company over 6 weeks ago. No sign of the order and I think zero chance of the items ever arriving. They hide behind problems with their supplier wh... See more


Company details

  1. Activewear Store

Written by the company

Activewear distribute branded products at the lowest prices and operate from our distribution centre based in the heart of England.


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(2,264)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed an order 15days ago

Placed an order 15days ago, have emailed twice, no reply and no correspondence from this company. Previous experience had been good, really disappointed this time!

13 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT DO BUSINESS WITH THIS COMPANY

DO NOT DO BUSINESS WITH THIS COMPANY. They have taken the payment twice from our account. Goods ordered took 6 weeks to arrive, they do not answer emails and there is no contact number for them. I have now had to raise the dispute with our bank to try to recover the money.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Do not purchase from this company

Do not purchase from this company, my dad order a heated gillet in February, they took £78 and never heard from them again, I emailed twice about this item and never heard anything from them Im surprised they can still be trading. Absolute scam company

20 February 2026
Unprompted review
Rated 1 out of 5 stars

I’m yet another to add to the bad…

I’m yet another to add to the bad reviews. Purchased an item 10th May (today is 28th June). After a couple of weeks no item. Contacted customer services to be told item was out of stock but it was on its way. Numerous emails later from myself requesting a refund and absolutely no response from the company. PLEASE AVOID!!

10 May 2026
Unprompted review
Rated 1 out of 5 stars

I would not recommend ordering from…

I would not recommend ordering from Active Wear Group Ltd.
I placed my order over a month ago and am still waiting for my items. Shortly after ordering, I received an email saying the products were out of stock. I was later informed they were back in stock, but despite this, my order has still not been dispatched.
Communication has been extremely poor. My emails are now being ignored, and after requesting a refund, I have received no response whatsoever.
Very disappointing customer service. If you expect timely delivery and responsive communication, I would look elsewhere.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Thieving sumbags

Absolute joke of a company placed an order took my money then never sent the order out have tried getting in touch numerous times but just get ignored
Stay away from this company shocking service

9 May 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately purchased 3 tee shirts…

Unfortunately purchased 3 tee shirts from this site before reading previous reviews. After 2 weeks I emailed and got a reply saying my items were"out of stock a the time of order but were now back in stock and would be delivered shortly." Needless to say after 6 weeks and no response to any of my further emails, nothing has been sent and no response to refund requests. Please beware.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Worst service ever

I ordered some t-shirts from ActiveWear on 2nd June and so far no t-shirts have been sent and no reply from the emails I have sent the company regarding my order.
This is the worst service I have ever known and I will be requesting a refund from them if this is not sorted, I'm pretty sure this is fraudulent due to the fact it is happening so often to a lot of people.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam merchants

Paid out £18.50 for T-shirts and this "company" pockets the money and forgets about your order. Endless E-mails, calls to non existent people is their deceitful mojo. I've tried very hard to contact them. Absolutely no joy so if I was you forget them and search elsewhere.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Don't bother ordering

Don't bother ordering. They don't send your items out or communicate with you. Waited two weeks for order, send a ticket and email. No response within THEIR given times. Go to request money back and they have a message up to email this guy...don't bother just get money back. They do not reply at all.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Placed an order on 19th May which never…

Placed an order on 19th May which never arrived and then they took another payment from me on 6th June without permission from my PayPal account. I've contacted PayPal and been refunded for one payment but the 2nd payment is under review so awaiting my refund for that.
They're obviously scam merchants and definitely not to be trusted. I usually always check on trust pilot before placing an order but the site looked really genuine so didn't on this occasion, I wish I had and lesson learnt for next time.

6 June 2026
Unprompted review
Rated 1 out of 5 stars

WOW !

Wow! I came onto here to place a review and wished I’d looked earlier - I never would have placed my order. My order was promised in 7-10 days. Yes, you’ve guessed it, 6 weeks later, nothing. In fairness, I’ve been in touch with them several times.
I’m cutting this short … I told them to cancel my order. No refund - not a surprise. Told them I would ask for redress through my bank and gave them proper notice. I now have my refund.
If something is cheap, it’s probably cheap for a reason.
DO NOT TOUCH THIS COMPANY.

17 May 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Worst purchase experience I've ever had. Did not receive confirmation email even after chasing. No response to emails. Finally arrived after 3.5 weeks (despite paying for next day delivery). Think I only received because I had opened PayPal dispute. I wish I had read reviews before purchasing.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam of a company

Ordered a school P.E kit on 26th May and still haven't received it despite the email saying delivery in 3 - 7 business days. Have spent ages trying to contact the company but there is no phone number and numerous emails have been completely ignored. I have now claimed the money back through my credit card. This company appears to be a total scam.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

They are really not even worth 1 star

They are really not even worth 1 star. I ordered 3 polo shirts on the 18th May and I've emailed the company numerous times and they just keep saying there was a delay with the supplier. I would avoid this company. I have read other reviews which say the same wish I had read them before I placed my order.

18 May 2026
Unprompted review

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